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Commercial use - Connection time out

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  • GgBridge
    GgBridge Posts: 1

    Hello,
    I do not use Teamviewer for commercial purposes but only to troubleshoot my friends or family members.
    I am stuck after a few seconds.
    Could you restore my connection, please?
    Cordially thank you.
    [ID removed by moderator]

  • Update:

    I received an email last night telling me that TeamViewer believe me!

    (literally, thats what they said!)

    So I'm back to a working personal use license again.

    Bit of a blip.

  • I'm still waiting for my reply but even when/if I do get it, it will be too little too late.

    Couldn't be without remote access so I have moved over [edited by Moderator]









     








    . Would've happily paid TeamViewer money but they don't seem to want it. Maybe they've got enough, which would be a strange buisness model!

    Teamviewer have lost out, i won't be using or recomending them again.

  • KunjanChauhan
    KunjanChauhan Posts: 4 ✭✭

    This is good news. Looks like they are reviewing usage manually.

  • webseodev
    webseodev Posts: 2

    Hello everyone!
    I am grateful for the long time of cooperation! I was approached by a free license. It's time to part. I'll buy a similar product for six years at the price of one year of TV. Best wishes and rest in peace.

  • Bogmore
    Bogmore Posts: 8

    There is obviously a problem with the detection system, can you fix it or disable it for now?
    I have a home network and use teamviewer to connect to a Laptop to control things like iTunes and some other things. I once connected via my android phone so I could buy a UK lottery ticket from Spain.

    Over a week ago I had the "detected business use" popup, and by the way the "5 minutes" you say you can use is actually 1 minute,  I have contacted supoort via the form and now when I look at the form it says "Be aware that due to a large number of requests from our private users, answering your request may take up to 30 days. Please bear with us."

    If a large number of people are having this problem doesn't it suggest that your detection system is returning far too many false positives?  I use 13.1.3629 and have done a full reinstall removing the settings.

    Please fix this soon.

  • Fathi
    Fathi Posts: 7

    Hello

    i have been useing teamviewer for many years Privat, and since last week i get msg that i use it for business but iam not i only use it for privat(my home pc, my laptop, my wifes laptop, my brothers pc and fathers pc)!!!!! and now iam limited 1 min connectionand 10min coldown..help me pls

  • owenegan
    owenegan Posts: 5

    @lookslikelemona wrote:

    Update:

    I received an email last night telling me that TeamViewer believe me!

    (literally, thats what they said!)

    So I'm back to a working personal use license again.

    Bit of a blip.


    How long did it take between your contacting them and their reply?

    I saw a reference earlier in this thread about "up to 30 days" to resolve these issues.  It really feels like Teamviewer is more or less arbitrarily cutting off many of their long-time free users. 

    The way they are doing this, with no warning, might be giving some insight into Teamviewer's business strategy as well as their business ethics, if that's not an oxymoron.  At least when **Third Party Product** did this a few years ago they had the balls to simply announce they were shutting down their free option. Maybe that's where we're headed here, but judging by the activity in this thread, the way they're doing it seems likely to be generating significant ill will toward the company.  That can't be good.

    Of course, it could be a glitch in their commercial-use-detection algorithm, but I wouldn't bet on it...



    Owen.

  • Fathi
    Fathi Posts: 7
    no one?
  • Wkahil
    Wkahil Posts: 1

    why do I get a message saying that I'm using the application for commercial uses while I don't?!

  • jslay
    jslay Posts: 1

    This is getting very annoying! I assume they are just trying to pester to get a license purchase.

  • hafeesh
    hafeesh Posts: 1

    I also have the same problem 

  • Webkikr
    Webkikr Posts: 1

    I'm suddenly getting this error as well.

    I tried to connect to my son's computer to fix a driver issue and it terminated the connection after 30 seconds stating I was using the free version inside of a professional network.

    This is ridiculous. 

  • liounite
    liounite Posts: 1

    Hello, I use teamviewer for many years, to help my family or some of my friends. For several months I have the message that tells me that I use teamviewer professionally, but it is not the case. I use it from my office to connect to my pc at home. Since 2 weeks I can only connect 30 seconds and after I have a message that tells me that the session will cut because the time maximum is exceeded.Evemment it asks me to move to the pro version ... I have always praised this program with my companies some of which have adopted but I begin to ask me the question of returning to **Third Party Product** because the policy of forced buying is starting to become very disturbing at teamviewer.

  • bazbsg
    bazbsg Posts: 100 ✭✭
    After waiting 33 days and then writing them an email to ask when this would be fixed, they replied to me that they had restored my personal use status. I checked it out and it's working again. One comment in the email might shed some light on this.

    "Commercial use is every usage in a business environment. This means, if you use it at work or support customers and colleagues, it will be commercial usage. Therefore you are not allowed to use the free version of TeamViewer in any office environments. As soon as one of the PCs participating in a session is connected to a commercial network (office/school/etc.) it is considered commercial use"

    I don't think that applies to me but I'm not 100% sure. I'm not sure how they detect if a PC is in an office or a school. Does it mean it one of the PCs is on a domain instead of a workgroup? That wouldn't necessarily mean commercial use. What if I am using it at work to check my personal email at home??? but if that's how they have redefined the word commercial then it's something to be aware of and careful about.

    I notice that they censored one of my posts. So that means they are reading this forum. Would be nice if they also answered.
  • Hy,

    I am having the same problem. I use TeamViewer for managing my pc located in my other house, but now I can only connect to it for 1-2 minutes. Is there a way to use it like before, with no time limit?

    Thank you.

  • Hello!

    For many years I have been using TM, I like everything very much, but the second time the protection against commercial use works, I could open the application and explain the problem before, now I need to write here. Dear technical support, please see my account and check it, I do not use your software for commercial purposes. I do not get money for using your software, so I do not make money using your software, can you somehow reset these counters? For example, my phone is suspected of commercial use, I can provide all the logs and photos of the technology I use. I have a lot of computers at home, in a country house, a garage, there are video surveillance systems, mikrotik routers, cisco access points that are used for personal purposes. I hope you will help me, have a good day.
    VO
  • DjBepy
    DjBepy Posts: 3

    Since today, I have the same problem. If I start the connection, I get the message "You use it for commercial" and after 1-2 Minutes, the connection will be break and blocked for 10 Minutes :-(

    Why? I use TV private for checking my mails or help my wife with outlook or start my son a game. I would also pay for private using, but not so much as commercial using.

  • I filled out the appeal form 9 days ago and yet one of my machines still complains about commercial use. I don't want to because I like using TV but at some point, I'm going to have to consider an alternative. 

  • This morning, for the first time in the many years I've used TeamViewer for personal use while also recommending it for commercial use. I encountered the same problem. TeamViewer incorrectly and unreliably disconnected my remote session, claiming the software seemed to be in commercial use. That is incorrect. TeamViewer also incorrectly believes that my antivirus software is out of date. I've used TeamViewer for years and need a reliable personal connection method between my smartphone, desktop and laptop. I will now shop for a different software as TeamViewer just became unreliable.

  • Eipok
    Eipok Posts: 2

    Hello,

    Same thing here... Using it for just family and friends no matter the computer, I have been marked as Commercial Usage which make that the connections only last 5 minutes...

    I have just texted to the following link to turn my account clean again: https://www.teamviewer.com/en/support/personal-use-verification/?_ga=2.12725431.1271782355.1529930328-345914583.1529930328&_gac=1.208979622.1529951669.EAIaIQobChMImMHJibrv2wIVRRbTCh1WMwIEEAAYASAAEgJ7CvD_BwE

    Hope I get answered soon...

    Regards

    Guille

  • I just got this. I'm using it on my home computers, only within my home, I own no "commercial" business, I'm a student. Now all of a sudden, after years of using it, teamviewer says i'm commercial and won't let me use it. I guess it's time to switch back to **Third Party Product**. Whoever you have snooping and determining something going on is commerical is off their rocker. But fine.

  • hendybear
    hendybear Posts: 1

    Same here, apparently I am suddenly on a ""buisness network"" when sat at home trying to help my elderly father!

  • BGhandi
    BGhandi Posts: 1

    Same problem, I was on a guest network at the hospital were I was visittting, is this so wide spread that everyone is included?

     

    Hopefully not to long before this will be cleared. Though no helping others untill this is cleared. 5 min, is actually somewhere areound 30 sec til 60 sec.

     

     

     

  • XenoDrake
    XenoDrake Posts: 5

    I have the same issue!

  • woodyboy
    woodyboy Posts: 9

    They advertise FREE for non business use. Apparently they have decided to raise income by blocking users like you and me. I am retired and only help people without charging them. Team Viewer has decided I am a business. Not true! We should investigate and/or seek legal advice regarding a class action law suit to force them to quit advertising FREE use for users like you and me plus many others OR cease and desist from blocking us. **bleep** 7/9/2018


    @liounite wrote:

    Hello, I use teamviewer for many years, to help my family or some of my friends. For several months I have the message that tells me that I use teamviewer professionally, but it is not the case. I use it from my office to connect to my pc at home. Since 2 weeks I can only connect 30 seconds and after I have a message that tells me that the session will cut because the time maximum is exceeded.Evemment it asks me to move to the pro version ... I have always praised this program with my companies some of which have adopted but I begin to ask me the question of returning to **Third Party Product** because the policy of forced buying is starting to become very disturbing at teamviewer.


     

  • fje
    fje Posts: 21

    Same problem for me.

    I used the link suggested some post before:

    I have just texted to the following link to turn my account clean again: https://www.teamviewer.com/en/support/personal-use-verification/?_ga=2.12725431.1271782355.152993032...

    Hope they will answer and solve the problem sonn.

    Javier

  • Eipok
    Eipok Posts: 2

    How is [Removed by moderator ]? Does it have the same features as TeamViewer? Actual free license for personal use?

  • Blaster69
    Blaster69 Posts: 1

    Well, it seems we're all in the same boat. It's time to switch to[Removed by moderator]

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