Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

CSckerl

I´m a free license user to provide support in my family, specially my parents who do have challanges to use the pc. Now I´m getting the "Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnections are blocked. Please try later or upgrade your license." It seems that TeamViewer is now forcing to go with a payed subscription, dispite their advertisement that it is free for non-commercial users. This problem already happend a while ago, and now it is here again - coincidently after the software update? Please remove this blockage!! I´m still a private person and I do not use this in any commercial way!

My family lives in a different town, such that I cannot go there just to resolve an online problem they have.

Thanks for a swift resolution.

Viaceslav7710

I remotely help only my parents who are over 70 years old. Why are you blocking and writing that I have commercial use? There are only 2 computers!!!

Madmax74

I' ve the same problem

It disconnect me after 60 seconds and i cannot reconnect for a long period.

I don't use for commecial I use only to help my parents with some problems on their pc or smartphone

Can someone tell if something is changed with free use of teamviewer?

Thanks

KNYTE

So my teamviewer has always worked fine.

Lastnight it is disconnecting me after 60 seconds and telling me to wait a minute or buy a license.

I use it to remote to my pc from my phone / desktop.

I don’t use teamviewer for commercial or business use.

Can someone please fix this and correctly flag my account as personal.

Salt218

I have the same problem. Reset confirmation email received and cannot start a new request.

Please help and advised , thanks!

wishmaster

I HAVE THE SAME ISSUE

gfallica

I got the same problem as everyone else over here: I successfully carried our a reset but forgot one ID, and now I can't fill another form again as I am only allowed to download the previous PDF form.

I'll be forced to move to another platform: I wonder why the Teamviewer Support team does not address this issue .

gsmaniak

I really fed up with your Android Host application. If you cant do that please leave from this sector. That nonsense Host application somedays will work and allow me to connect to my android mobile from my laptop someday it wont. It appear as online in my list when i try to connect trying trying and then Time Out. And another thing for you Teamviewer application!!! HOW YOU CAN DECIDE IF THE APPLICATION IS USING AS COMMERCIAL OR PERSONEL? Im using this Teamviewer only for personel mobiles and family members computer. But its popping up DETECTED AS COMMERCIAL USE!!! What is that? PLS GIVE ME MY FEEDBACK AND EXPLAIN WHATS GOING ON WITH TEAMVIEWER!!!!

Brillefyren

Same problem here and never seen that problem before, TIA

iamneilson

TeamViewer has a free version with limitations on session duration for non-commercial use. Since you're helping your mom, this likely falls under personal use. Unfortunately, the free version might be timing out your sessions after a short period to encourage upgrading to a paid plan.

ReiffCa

I've had TeamViewer for personal use for several years to remote acesss my home pc's from my phone or personal laptop. Mainly to start Steam remote play on my laptop around 2 times a month during hospital stays.

After I updated it kicks me off my home pc saying it's beign used for commercial use.

INWondeR

Hello

Even though I am a free user of your service, and do not use my access to your service in any kind of commercial way, somehows I have been flagged as using it commercially.

I do administer a streaming service for the billard club I attend, but the streaming service has no commercial value what so ever, but now I seem to have been restriced on the downloaded version of Team Viewer so I cannot connect that way any more. I have ha this problem before, and was reinstated to be able to use teamviewer to access the billard club computer again without any issues. But now it seems you have flagged me again.

I cannot submit a ticket, I can apparenty not get any type of support, but I need to have this fixed so I can remotely activate the billard clubs computer again. Is this at all possible?

gipsea

Hi there, thanks for your help.

Few days ago i received the Suspected Commercia Use message.

I did reset but in the ID list I only insert the remote ID machine and not the ID of the machine in use. Don't ask me way I did so:(

At the moment I try to reset one more ID but every time I log in in the reset address I can only download the request sent and can't update it.

I tried to log in with different browser with no luck.

Does anyone konw how to update the actual request or send a new one for the local ID

thanks in advance

cheers

mntlvr

I have also used Team viewer for non-commercial use only on 2 computers but now if I connect to downstairs computer from upstairs computer it times out in less than a minute and blocks me from re-connecting.

Why it said I am using this for business and I am not.

I am 78 years old and have hard time going up and down stairs that is why I have been using the free version.

So is there a fix for this issue?

apara

Hi Everyone,

I have used TeamViewer to help my 83-year-old mom with her computer and phone. I live in California, and she lives in Florida. Everything has been working fine for a while, but now, the session times out after 1 minute.

Trying to reconnect blocks me until some time in the future. Trying at the time specified in the dialog box blocks and extends the time. If it says until 13:54, I wait until this time and try again at 13:55, and the block message appears telling me to wait until 13:56. Try at 13:57, and the dialog box tells me to wait until 13:58.

Does anyone know how to fix this? I rarely use TeamViewer, but I need to use it when she runs into issues with her phone.

Please help.

Thank you.

Moonlady

it only lasts for 15 seconds now. and then the session is automatically closed. i asked for a reset to my account in this link: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair/p1

i hope it fixes.

mrclean

I've had a similar problem using not just this program but several others, The company deliberately changes the algorithm to force all users to buy a license. Typical bait and switch. Probably all with this problem will need to abandon use of TeamViewer and find something else.

Nacnas

Good morning. I use team viewer as a private user, but I am detected as a commercial user. how to resolve the problem. THANKS .

bonjour. j'utilise team viewer comme particulier, mais je suis détecté comme un utilisateur commercial. comment régler le problème . Merci .

Royfig

Me esta pasando lo mismo, sino dice que es un uso comercial y yo lo uso para verificar la computadora de mi familia

kqmaverick

Yup I have previously submitted the reset license paperwork and got flagged again. Getting very annoying.

whatawasteoftime

i followed all instructions and the silly form wont even accept my own information. Postcode not accepted, and neither does ID.

and no way to contact support

edit : I did try to completely uninstall and reinstall after restart, still the same.

djfrankie

I don't understand why the program thinks I'm using it for commercial purposes, when anyone can see that I use it at most 3 times a month because either my parents need help, or my elderly hard-of-hearing acquaintance does. Neither of them understands computers. Can anyone help? I won't buy a business license, I'll just look for another alternative if I can't solve this.

Egnosa

Same problem here.

I'm only using team viewer for phone-->PC and it thinks I'm using it for commercial purposes.

What? Why? How?

Maizo

Did the terms of the free license changed?

Until recently I was able to support my aging parents using your wonderful tool. However recently I only get 5 minutes per session and that makes it impossible to help them because both their internet and computers are slow and everything takes a long time.

If the 5 minute limit the basis of your free home license? If so please let me know so I can start looking for a different tool to support my family.

Maizo

Did the timeout value changed? 30 minutes would be a dream I am getting timeouts after 5 minutes

popathome

Using the reset page worked for me.

I got the email, used the embedded link and it worked.

Added the missinf id.

We'll see

Jim

popathome

Adding more info to the web page for resetting would go a long way toward helping people know everything they need to do.

Multi ids for phone. Need to click after the last id is entered, as examples

Just my 2c worth.

Jim

tgtis

My understanding is the free version only allows you to stay connected for about 30 minutes. That's why it's free.

LegoMaster

I am using free person use version.

When I attempt connecting to my mother in laws pc I get a message TV has timeout and the connection is broken.

Smart_1

Keep saying I'm using it commercially I'm just looking after my mum's phone and laptop

Hope you can help