Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

apara

Hi Everyone,

I have used TeamViewer to help my 83-year-old mom with her computer and phone. I live in California, and she lives in Florida. Everything has been working fine for a while, but now, the session times out after 1 minute.

Trying to reconnect blocks me until some time in the future. Trying at the time specified in the dialog box blocks and extends the time. If it says until 13:54, I wait until this time and try again at 13:55, and the block message appears telling me to wait until 13:56. Try at 13:57, and the dialog box tells me to wait until 13:58.

Does anyone know how to fix this? I rarely use TeamViewer, but I need to use it when she runs into issues with her phone.

Please help.

Thank you.

Moonlady

it only lasts for 15 seconds now. and then the session is automatically closed. i asked for a reset to my account in this link: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair/p1

i hope it fixes.

mrclean

I've had a similar problem using not just this program but several others, The company deliberately changes the algorithm to force all users to buy a license. Typical bait and switch. Probably all with this problem will need to abandon use of TeamViewer and find something else.

Nacnas

Good morning. I use team viewer as a private user, but I am detected as a commercial user. how to resolve the problem. THANKS .

bonjour. j'utilise team viewer comme particulier, mais je suis détecté comme un utilisateur commercial. comment régler le problème . Merci .

Royfig

Me esta pasando lo mismo, sino dice que es un uso comercial y yo lo uso para verificar la computadora de mi familia

kqmaverick

Yup I have previously submitted the reset license paperwork and got flagged again. Getting very annoying.

whatawasteoftime

i followed all instructions and the silly form wont even accept my own information. Postcode not accepted, and neither does ID.

and no way to contact support

edit : I did try to completely uninstall and reinstall after restart, still the same.

djfrankie

I don't understand why the program thinks I'm using it for commercial purposes, when anyone can see that I use it at most 3 times a month because either my parents need help, or my elderly hard-of-hearing acquaintance does. Neither of them understands computers. Can anyone help? I won't buy a business license, I'll just look for another alternative if I can't solve this.

Egnosa

Same problem here.

I'm only using team viewer for phone-->PC and it thinks I'm using it for commercial purposes.

What? Why? How?

Maizo

Did the terms of the free license changed?

Until recently I was able to support my aging parents using your wonderful tool. However recently I only get 5 minutes per session and that makes it impossible to help them because both their internet and computers are slow and everything takes a long time.

If the 5 minute limit the basis of your free home license? If so please let me know so I can start looking for a different tool to support my family.

Maizo

Did the timeout value changed? 30 minutes would be a dream I am getting timeouts after 5 minutes

popathome

Using the reset page worked for me.

I got the email, used the embedded link and it worked.

Added the missinf id.

We'll see

Jim

popathome

Adding more info to the web page for resetting would go a long way toward helping people know everything they need to do.

Multi ids for phone. Need to click after the last id is entered, as examples

Just my 2c worth.

Jim

tgtis

My understanding is the free version only allows you to stay connected for about 30 minutes. That's why it's free.

LegoMaster

I am using free person use version.

When I attempt connecting to my mother in laws pc I get a message TV has timeout and the connection is broken.

Smart_1

Keep saying I'm using it commercially I'm just looking after my mum's phone and laptop

Hope you can help

MAmmar88

Dears,

I have a problem from yesterday only after update.

Says" A connection could not be established connection blocked>>> you reached the maximum session duration to this teamviewer Id, Please try again later"

And this session was less than 1 min only and use in my PC from Mobile.

Any help please ?

cdmjjp

I have had a personal free account fir over 10 years. Suddenly I have been blocked as Teamviewer think that I am using the account commercially. One look at my usage will see that I use it maybe a dozen times a year. The main use is to help my wife and daughters as they are not really tech savoie. The other use I have is to transfer papers from one computer to another of my computers. As the account is restricted to 3 computers I don't see how I can be using it commercially.

The message received says to contact them with no way to do so.

Help please.

JereckNET

Whenever I log into Reset Management - TeamViewer, I get a message saying "Thank you, your request was submitted successfully." with a link to download a PDF.

The PDF is about the request I sent on Sep 24 2023 (5 month ago). I never received any response.

Is there a way to resubmit the request, or is moving to another remote access system the only solution ?

Crashtest007

I have the EXACT same problem, after using TeamViewer for a long time. Now it says I am using it Commercially. I AM NOT

Has ANYONE EVER received a reply to this post OR Does it fall on deaf Ears?

aeonspoke

I'm in the same position! TeamViewer, please, fix this!

popathome

Adding more info to the web page for resetting would go a long way toward helping people know everything they need to do.

Multi ids for phone. Need to click after the last id is entered, as examples

Just my 2c worth.

Jim

salvopa

Hi, I'm a user ith a free license, I use the software for non-commercial uses and inevitably it was recognized as commercial use. After several attempts (conflicts between the previous version and the updated version, but never mind) I managed to access the license reset section and fill out the reset form. after a couple of days I received an email telling me that my license had been reinstated. in the description of the compilation procedure it is not clear that it was necessary to specify all the IDs of all the devices used for remote control, so I only enter the ID of the device from which I connect. in the recovery email it is specified that if there were errors in filling out the form the system would not have solved the problem and so it was, suspected commercial use. it is also specified that in case of errors you could repeat the operation done previously, remedying the error... well.... that's not the case. once the recovery form compilation page has been recovered, the form is no longer displayed, much less any correction action, but only the download button of the previously completed form, without having the possibility of resending another one. do you know how to solve the problem?, telephone and chat support is non-existent if you are a user who has not paid any money (I was told this by an assistant in chat)

joesig1

I received a message saying that "I am suspected using TeamViewer in commercial or professional environment”. This is not the case. I'm am not using TeamViewer in commercial environment. I never had done so. I’ve been using TeamViewer for at least 10-years to access my PCs throughout the house. I have four PCs in different rooms on which I want to share files. I’m going on 83 in two months and can’t get around like I used to. Everything I do is for my own personal use. About 2-5 years ago I was getting this message and my account was repeatedly locked. I don’t remember how I did it, but I was able to write a lengthy explanation of how I use TeamViewer. As a result, they unlocked my account. This happened several times over the years. Then it stopped. I thought they had fixed their algorithm; however, now it has started again and I can’t seem to find any way to communicate with them. Does anyone have an answer on how to resolve this issue? A phone number or support email address would be SOOO helpful!!

anaprim

At some point I started getting the Commercial Use detected pop up. It also limit my usage to 5 min which is really annoying. I'm using it strictly for personal stuff to manage few other systems in my home and one Win system in my mother in law home, cause she is too old to do it herself. There is no support for free accounts... Anyone can help?

Lowry2019

Me bloquea la conexión porque dice que he superado el plazo.

No me deja conectar con un familiar.

lugeno

Same issue. I do not use TV for commercial purposes but a session expires for time out after less than one minute.

Tried to log out and reconnect but with no results.

How can I fix it?

Queenscorpions

Hy , i did reset m licence to free use after "comercial use detected" but i forgot to add all my ip's of my pc's in that form. Now i try to reset one more time the free use licence and when i try to complete the form , i enter my email and password and i cannot complet the form because it only show me to download pdf generated for my archives. How can i reset all and complet the form with all my id's ? Please help

n0smx2

I'm a private user connecting my laptop to my desktop accessing my HAM RADIO software for hobby use. Now TEAMVIEWER drops after a couple minutes. I sent a request for help but nothing. Am I doing something wrong ??

Dumaine

WOW...I come here and search for the infamous "Commercial Use Suspected" and see so many with the same issue. It has to be an issue with the sercive itself.

My 3 home ID's were reset yesterday and I still get the message when trying to access my mom's and very good friends computers. Please fix this !!!!!!!!