Commercial use - Connection time out

This is extremely common. I am currently locked out myself because TV thinks I am on a business network. My advice is find another product, like I am going to try and do. Teamviewer was once top of the game but now they are no better than microsoft.

Whilst I really do appreciate the convenience of Teamviewer and that it is provided free of charge for non-commercial use, I think Teamviewer should be be more circumspect in restricting people (e.g. me) who they allege has used the product commercially. I have told them in the past that the service is great and I'd be willing to pay £20-£25 a year for private non-commercial use but there's no way I could afford a full commercial licence.

My use was restricted (to about 30 seconds per login about every 10 minutes) 19 days ago now. This has caused great inconvenience to me (particularly whilst I was on holiday for a week), I understand that Teamviewer must use algorithms to detect suspected commercial use, however, if they are just going to restrict services for huge periods without an efficient appeals process that algorithm needs to be quite accurate. Needless to say I have not used the product except for my own personal use and cannot understand why my use has been restricted.Guidance of what triggers the algorithm would be helpful.

So I am disgruntled and annoyed at the moment - but hope this disapperas when Teamviewer eventually get round to reviewing my appeal.

It is actually gets beyond ridiculous!

Either stop free usage completely or stop annoying your would be customers.

It seems that TV "commercial use" algorithm is quite simple. If computer is set up to use unattended access it qualifies as commercial use.

I use TV between few my computers. Got that dreadful warning (btw, deat TV team you can not count time either. 5 minutes expires in less than 1). Anyway, had to submit the form from ALL computers I use (only 3). Few weeks passed and I got an e-mail saying it was verified I am using TV for private use and restrictions are lifted.

Two weeks later -- "commercial use detected". Seriously? I  only used TV once or twice only to connect between my PCs.

If anyone wants real solution that works for personal use -- get **Third Party Product**. Up to 5 PCs is completely free.

**Third Party Product**was around for ages. The only real value of TV is easy connection without need for firewall setup. Real **Third Party Product**does just that without all the nonsense. If you want to connect more machines -- use **Third Party Product**. Yes, it will take some effort to set up your router, but it worth it.

Rudolf

 

Having exactly the same problem. Really not cool. I too would be more than happy to pay for the product but I am NOT a commercial user and being summarily blocked and accused by some algorithm of being one really doesn't sweeten me on this company.

The way for Teamviewer to handle this without looking like jerks would be to pop up the "Commercial Use Suspected" message and then give the user a certain amount of time to appeal before being cut off. Inasmuch as I have already been using it for some years, I'm not seeing how an extra week or two would constitute a terrible burden for the company.  I should add that I have _no_ problem at all with being asked to prove that I am not a commercial user, and as a non-commercial user am also perfectly happy to pay a reasonable fee for the product. But not $50/month!!

Used ver 11 successfully a while back for personal use. Worked for over an hour to make the reconnection today but it keeps kicking me after 5 min. Contacted sales who said the issue is that we used a commercial version on one end with no way to fix it other than to buy the $50/mo business version. That's way too much money for me to connect two personal computers a couple times a year. What a shame. This used to work very well.

I upgraded to v13 as well. I'm not sure at what point it started happening, but now whenever I try and connect to a friends computer to help them out it times out in less than a minute. I have not been able to figure out a work around. The issue does seem to be with my install vs the remote computer as it happens no matter what remote computer I attempt to connect to.

I am also constantly pestered with the annoying alert saying they think I am using it commercially.

If anyone figures out how to fix this software it would be great. It has been the best remote access software I have ever used until now.

They changed the policy and now you have to prove you’re not using is commercially... you have to upload your log file... i think they need to go back to how it was before.

I would not mind that policy, but the surprise method they implemented it was rather underhanded. Also, I have a hard time believing that is their policy now.

I suspect that they will spend a month or two making us fight to prove that we are not commercial users, then only unlock us until their automated algorithm locks things and we have to start the whole process over again.

I have already started the process of converting my parents and friends over to Google RDP. It is not as good as Team Viewer, but for basic support it is enough, and it does not come with all these newly invented strings.

I too am having this exact same problem. I only use my account on about 2 PCs and have approx 7 devices added to my account and have done so for years. Took nearly a month to get a reply to say its been reset to free and no way to reply back to say that it's still showing commercial use suspected!

Hoping Admin are able to resolve this asap.

I have the same problem

clanmcwood wrote : 

Get rid of TV people get -beeeeep- instead its great and if you want to buy it its SIX TIMES CHEAPER than TV and better 

I use it for a week now, with PC and Mac. It is absolutly perfect for my kind of use (control friend or family computers and my vidéos server). It is simple as TV, and it is very simple to install the client to take control of a computer whithout password. About the price, the first level is really not expansive but free version is great for familial (and a little more !) usage !

I've totally forget TV, now. RIP.

Same issue here

I got the same problem today and users are complaining about the same issue on Redit. Apparently free is no longer free for personal use.  $49 a month is way too high to help a friend.  

Same problem here.