Agree. They are not trusted anymore. The sad part that they doesn't care about the customers at all. (But it made my life easier for the proposal as my cto had allocated budget for a company wide remote solution. I think **Third Party Product** will be happy to win this tender without competitors. And i heard quite similar stories from other fellow it operations colleagues when they changed from teamviewer to any other product just because of their bad experiences. If the company cannot handle the free users at all,i'm pretty sure they cannot handle the payed customers as well)
Whilst I really do appreciate the convenience of Teamviewer and that it is provided free of charge for non-commercial use, I think Teamviewer should be be more circumspect in restricting people (e.g. me) who they allege has used the product commercially. I have told them in the past that the service is great and I'd be willing to pay £20-£25 a year for private non-commercial use but there's no way I could afford a full commercial licence.My use was restricted (to about 30 seconds per login about every 10 minutes) 19 days ago now. This has caused great inconvenience to me (particularly whilst I was on holiday for a week), I understand that Teamviewer must use algorithms to detect suspected commercial use, however, if they are just going to restrict services for huge periods without an efficient appeals process that algorithm needs to be quite accurate. Needless to say I have not used the product except for my own personal use and cannot understand why my use has been restricted.Guidance of what triggers the algorithm would be helpful.
So I am disgruntled and annoyed at the moment - but hope this disapperas when Teamviewer eventually get round to reviewing my appeal.
It's clear that teamviewer wants to eliminate their free users. I don't mind paying but there is no reasonable home-use license. The business license makes no sense for a non-commercial user.
It is actually gets beyond ridiculous!
Either stop free usage completely or stop annoying your would be customers.
It seems that TV "commercial use" algorithm is quite simple. If computer is set up to use unattended access it qualifies as commercial use.
I use TV between few my computers. Got that dreadful warning (btw, deat TV team you can not count time either. 5 minutes expires in less than 1). Anyway, had to submit the form from ALL computers I use (only 3). Few weeks passed and I got an e-mail saying it was verified I am using TV for private use and restrictions are lifted.
Two weeks later -- "commercial use detected". Seriously? I only used TV once or twice only to connect between my PCs.
If anyone wants real solution that works for personal use -- get **Third Party Product**. Up to 5 PCs is completely free.
**Third Party Product**was around for ages. The only real value of TV is easy connection without need for firewall setup. Real **Third Party Product**does just that without all the nonsense. If you want to connect more machines -- use **Third Party Product**. Yes, it will take some effort to set up your router, but it worth it.
same with me the company is an absolute joke just scamming people into buying the massivly overproced product
Get rid of TV people get **Third Party Product** instead its great and if you want to buy it its SIX TIMES CHEAPER than TV and better
Having exactly the same problem. Really not cool. I too would be more than happy to pay for the product but I am NOT a commercial user and being summarily blocked and accused by some algorithm of being one really doesn't sweeten me on this company.
I'm having the same problem, I was trying to help my brother fix his computer and out of the bkue I get a message that I'm running on a business network. I'm NOT a business either, occasionally I help out a friend or family member with Teamviewer
The way for Teamviewer to handle this without looking like jerks would be to pop up the "Commercial Use Suspected" message and then give the user a certain amount of time to appeal before being cut off. Inasmuch as I have already been using it for some years, I'm not seeing how an extra week or two would constitute a terrible burden for the company. I should add that I have _no_ problem at all with being asked to prove that I am not a commercial user, and as a non-commercial user am also perfectly happy to pay a reasonable fee for the product. But not $50/month!!
I agree completely with all the previous comments.I've known Teamviewer for quite some time. I am not a commercial user and so far, I have always told all my acquaintances that it was an extraordinary program.If from now on we are going to have the inconveniences of not being able to use it, there are other similar alternatives such as [deleted by moderator]Also from this moment, I will stop "making them positive free publication", because I am honestly very ANNOYING.I believe that the Teamviewer gentlemen should think seriously about their actions, otherwise, in a very short time they will be left without the large list of users we have been using so far.
After reading all these posts, this is the second time I have had to deal with Team Viewer doing something like this.It is the best remoting software out there, and it has been great. But since they currently have a 30 day turn around in deciding if they are going to temporarily allow you to use the software for free again they have essentially turned it into a version of ransom where.Once they have you hooked with all your friends and relatives setup so you can help them with promises that it will be free, then they pull the plug and lock you out of everything with no warning.I am going to start migrating to [deleted by moderator]. While I used to prefer TeamViewer, they are no longer offering truly free software. And I need something reliable on my parents computer when they need help.
They changed the policy and now you have to prove you’re not using is commercially... you have to upload your log file... i think they need to go back to how it was before.
I think instead of the monthly fee you can give them an arm, leg or your first born child....
Teamviewer finally removed my flag as a commercial user after waiting for a couple of weeks!
A couple of days later, I am marked as a commercial user again! :-)
My guess is that they haven't changed the faulty algorithm at all. Just "fixing" it by letting a monkey uncheck the commercial user box for my user and click save. Ticket closed! :-)
Teamviewer keeps on surprising us!
I have the same problem
So I use TeamViewer to remote in to my computers at home from my computer at work. Now the software has flagged my sessions as corporate use when I dont use TeamViewer for work purposes.
Any ideas on how to get it to remove the flag?
clanmcwood wrote :
Get rid of TV people get -beeeeep- instead its great and if you want to buy it its SIX TIMES CHEAPER than TV and better
I use it for a week now, with PC and Mac. It is absolutly perfect for my kind of use (control friend or family computers and my vidéos server). It is simple as TV, and it is very simple to install the client to take control of a computer whithout password. About the price, the first level is really not expansive but free version is great for familial (and a little more !) usage !
I've totally forget TV, now. RIP.
This doesn't help. This pertains to personal use and it disconnects after about 1 minute. And it makes you wait 10 minutes bfore allowing you to reconnect.
Same issue here
I am an 80 yr old retired disabled Navy veteran and have been using Teamviewer for a few years to help my family and a few friends with their computers. I am unable to get to each of them due to my condition. I promise you I have never logged onto any PCs other than private ones and I have never taken anything from those that I have helped. It is just a means of keeping mentally fit. Please do what ever checking you have to and please restore my valued Teamviewer ASAP. Thank you
I got the same problem today and users are complaining about the same issue on Redit. Apparently free is no longer free for personal use. $49 a month is way too high to help a friend.
I've been using teamviewer for long time! I never had any problem. I use to help my friends and my family
Now I moved to different apartment and it is saying I'm using it commercially!
What's happening, I'm really dissapointed. I can use connection like for 1 min only now. I mean what am I doing wrong? I'm using teamviewer as usual.
Same problem here.
I have the same problem, and can not contact the support ?????
I have a commercial license which I use to connect to my clients computers. At one of my clients, the owner of the company who travels extensivley is using teamiewer to access his desktop from his laptop/ipad.
He was recently flagged as using the software commerically. He logged a ticket with teamviewer and they emailed back to say:
Thank you for getting in touch with us. We are happy to inform you that your TeamViewer account has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.
However, he is still unable to access his desktop from the laptop, and is getting the same message as before "The trial license of your connection partner has expired".
Can you point me in the right direction to try and assist him with this?