TeamViewer does not start until the windows login screen has passed
Hi! I have a problem in a windows server 2016 and TeamViewer 11. TeamViewer does not start until the windows login screen has passed. Once I have written the credentials and see the desktop, my TeamViewer connection is activated.
I have tried to write the domain\user credentials in the TeamViewer service, but it does not work.
Thanks.
Comments
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Hi tecnoxarxa,
Do you use the Host module or the Fullversion on the device?
Please make sure that the option "Full access control when a partner is connecting to the Windows logon screen" is activated. You can find this option in TeamViewer under "extras - options - advanced".
Cheers,
Julia
Senior Support Engineer - 2nd level Support
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Hi Julia.
Host module and "Full access control when a partner is connecting to the Windows logon screen" is activated.
Cheers.
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Hi tecnoxarxa,
Did you install TeamViewer through a RDP session?
If yes, please uninstall TeamViewer with all options (you canf ind an option for this during the uninstall wizard). Delete also the following folders:
C:\Program Files (x86)\TeamViewer and C:\Users\*username*\AppData\Roaming\TeamViewer
After that, install TeamViewer directly on the machine and try it again.
If you didn't install it through a RDP session, please also try a to install TeamViewer again.
Cheers,
Julia
Senior Support Engineer - 2nd level Support
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No. I have installed teamviewer as local mode. I tell you it's a virtual machine (HyperV).
Anyway, I have uninstalled and checked to eliminate what you told me and continues with the problem :_(0 -
Hi tecnoxarxa,
Can you please install the new TeamViewer update to see if it works with the new version?
Cheers,
Julia
Senior Support Engineer - 2nd level Support
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