same issue here trying to use TV to access my headless personal pc. It's not even giving me enough time to install another remote admine before it kicks me off. This is a really poor way of telling us to stop using your **bleep** service.
No way will I ever recommend this software to anyone. I actually referred 2 businesses, I will now make sure they move to another company.
Teamviewer, the **bleep** of remote admins.
I am a personal user since TeamViewer 9, and now I'm in the same boat (again).I'm on week #2 here, waiting for a second resolution to this. In May, I contacted TV via chat (It's there somewhere), and after explaining to the very polite agent, they looked at my account and whitelisted my personal use connecting to my home computers ONLY.Now, it's happened again, even though I connect only outbound to my home machines... It is clearly because I'm behind a work domain, but my use qualifies as personal (I've read the terms a few times in case I possibly missed something).I find it hard to believe that their sales staff is so busy that they can't help with this issue. If they cared, they could check the software settings used for being able to access suspected domain machines remotely.Here's a thought: They could have offered a modest, one-time fee for licensing personal use! One can dream...At any rate, I share the common sentiment here that TeamViewer doesn't give two piles of **bleep** matter about free users. Business must be slow if they are resorting to ineffective scare tactics like this. The censorship of competitor product names here is the icing on the **bleep** cake we're being offered. I do digress...[comment removed per Community Guidelines - #9 - Sales/solicitation policy]Life is too short! Peace!
EDIT: And there's the censorship at play... FFS. [comment removed per Community Guidelines - #9 - Sales/solicitation policy] No nags, no trouble. Simple functionality. Tis a beautiful thing.
Same happened to me beginning yesterday - July 30. After a minute, a window opens with the message "Your TeamViewer session has timed out and will be closed." That's it. No explanation of why it was closed. No mention of suspected commercial use.
Has anyone tried setting up another TeamViewer account to see if the problem still occurs?
Silence from TeamViewer management and support. Disappointing but then again it's free for personal use. Perhaps time to look for another solution. Any advice on alternatives that support both PCs and Macs?
Hello,I called support to have my free account unlocked,I was directed on community.teamviewer.comI use this session once a month for personal purposes,Thank you for your answers
Same for me.For the second time.3 users; Me, My father and a shared server.No commercial activities at all.
Could it be that i used my work email in the registration?TV works great but i really need to find another solution.
Similar thing happened to me using Teamviewer 13:
Tried logging in to my elderly father's PC remotely this morning to help him pay a bill and was getting multiple disconnects, almost to the point of 'click anything' and I got disconnected. It disconnected so often that I got locked out of his PC for a period.
Any clues what is wrong?
Same request for me...
Same request for me. I use teamviewer 13 latest update, free user. Never use for commercial purpose.
I have been using teamviewer for the past few years to occasionally support family and mostly just access my desktop at home.
I switch laptops a lot though, but that has never caused a problem for me. Only when this update 13 dropped I am flagged as a commercial user.
I use mostly windows 10 enterprise for the operating system, sometimes windows 10 pro but not on all systems.
Please fix the issue for me, I have submit support ticket 2 times but still no notification of response!
Hi, I use teamviewer 13 and apply latest update, I am free user. I never use for commercial purpose/machiine.
I have been using teamviewer for the past few years to sometimes support family and most of the time (99%) just to access my desktop at home.
I switch laptops a lot though, but that has never caused a problem for me. Not sure if this is the issue.
Only when this update 13 dropped I am flagged as a commercial user, which I am absolutely not.
Please fix the issue for me!
I use teamvier for my personal computer for many years. All of a sudden, Teamviewer thinks that I am using it for commercial and want me to buy a licesnse. How do I contact them to rectify this? I tried calling them but I get no where becuase I am a free user and do not have a license number.
As I submitted this to TV, of course, I got an error message. Sorry to have to do this like this TV but I can't find any other way to get to a solution that as a free version user, I am entitled to.
YES! Your decision to go after everyone using free TV is criminal! All of us who help family and friends are getting **bleep** by TV. People that count on our help cannot get immediate help as you force us to find the time to go to their homes to fix their problem, as that also wastes our (MY) time. You are cold hearted and greedy with no regard for your actions to increase your revenue. I complied and sent you the information you requested, as you apologized that it will take a long time to fix because you have such a large backlog to deal with. Meanwhile our family and friends and ourselves SUFFER because of your blind actions! You need to normalize my TV immediately!!!
Your failing to do so will cause me to leave a copy of this message everywhere I can find that discusses TV AND to go public looking for as many TV free users that have endured your horrible actions against them and create a campaign to to tell the truth about your actions and to provide them with other means to use similar free services!!!Finally, I will bring in a corporate attorney to consider what actions we can take against your company, as well as what compensation we should seek!!!
[Email address removed by Moderator per community guidline]
i know there are several threads, but maybe just maybe someone can get me back in action:first got "tagged" back in march ,submitted ticket # : 3966522, resolved in 4 days:got tagged agian 5 days ago, responsed to the original ticket and was told no issue/ mo comerial use suspected. i tried again, still getting the popup and warning, responded to original ticket agian, nothing.
Started a second ticket and resubmitted the log:Ticket ID: 4266154
Please can someone form Teanviewer get this resolved for me i am NOT using the software commercially, i use it to help family a friends, NO charging for any help.
Stunning advertising company of competitors was successful. I almost completely refused to use (in any kind) TV [Removed per Community Guidelines] . I did not write any tickets. But now I can again use TV as a private user. Suspicions in commercial use have disappeared by themselves. Probably they waited for the payment to come to **Third Party Product**. ROFL
Dear Teamveiwer I was told by sales to submit a ticket.... got a ticket number a month ago and no one has replied. Because.... ? I am a free user, I had to change my email address from my personal to my work email as we got hacked. I use teamveiwer to cotact my hushband and daughter,s, one who has health issues and requires constant care. Team viewer is the fastest way of reaching my family when something goes wrong. But since I had to change my email address to my work email address you keep dropping me out, saying I am a business !! And yet no one has bothered to contact me. I noticed in a similar post that you noted this is public forum and should be taken up with support.... a bit hard to get support when no one replies... My ticket number is 4208519. I am hoping that my next post shall be more positive so anyone who wishes to actually purchase the license knows that we also be getting support when required.
i got a reply after approximately a month. It said they switche it back to free, yet the commercial message still pops up. i've submitted another ticket but dont have high hopes
I don't mind **Third Party Product**. All TV does anymore is come in and remove posts. I wonder how much they have made from legit personal users who gave in and purchased it?
I've been having the same issue for the last year. The message starts popping up, I submit a request to fix it, several days later I receive confirmation that it's been fixed. That resolves it for several months... then, it starts up again and I go through the same process all over again.
The reason I'm posting here this time is because, this time, it's been over a week with no response from TV. To make matters worse, even though the message states I'll be cut-off after 5 minutes, I actually get cut-off after about 10 seconds!
Anybody have any better luck getting this issue permanently resolved?
I got an error when submitting the Commercial Use Suspected Ticket Form
Please Help. Thank you!
Hi, I have been using the free version.
I would just like to know how you can submit a ticket without a lilcense number.
Just wanted to say thank you to Teamviewer for resoving my issue as i posted it below . i am back to being able to use the free version without issue. Not sure if this post or the trouble ticket i submitted or both that triggered the help.Thank you again
i know there are several threads, but maybe just maybe someone can get me back in action:first got "tagged" back in march ,submitted ticket # : 3966522, resolved in 4 days:got tagged agian 5 days ago, responsed to the original ticket and was told no issue/ mo comerial use suspected. i tried again, still getting the popup and warning, responded to original ticket agian, nothing.Started a second ticket and resubmitted the log:Ticket ID: 4266154Please can someone form Teanviewer get this resolved for me i am NOT using the software commercially, i use it to help family a friends, NO charging for any help.
Blocked because commercial use suspected. what does it mean ?. how can i establish connection with my devices ?. help me
I am having the same issue as well. Just started with version 13. Teamviewer's algorythem for commercial detection **bleep**. Whoever wrote it should be fired. I have been a free user for persnal user for 5 years, now I can't use anything. Bad move Teamviewer
After several years of great free use, i am now being flagged as commercial. I am only using it for the computers in my own house and only for my own projects. I tried to submit a ticket, but I don't have a licence number, is there a way I can have my account reviewed and reset to personal use?