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Commercial use - Connection time out



  • gisshan
    gisshan Posts: 1

    After about a month of waiting for a response to the commercial use detected form, I finally got an email from teamviewer. Their response was that since I connected to my home computer from a business network, I was using it for commercial use. It didn't matter that I never did any control of a work computer, the connection was always from work to home. I have never made any money or gotten any kind of compensation for the use of their software. From their perspective, any connection from a business environment to any environment is commercial use. Personal use is now defined as home network to home network. If I was going to use it only at home, I'd just use remote desktop! I even asked if I could connect from my personal laptop through my cell phone's hotspot to my personal computer at home. This is also commercial use. It has nothing to do with personal or commercial, it is if we can find any way to say that it is commercial, you're going to have to cough up $450 a year. There are other options out there and this is the last straw. There is no excuse for this.


  • Nikoas
    Nikoas Posts: 0


    we recently started using TeamViewer to support multiple iPads accross Canada. 

    1. iPads are running IOS 11.4.1 and 11.3.1. with Quick Support Version 13.2.110220 QS
    2. Windows 10 Computers - Using TeamViewer 13.2.14327 to connect to iPads. 

    When connect to iPads for screen sharing after about a mintue we get this message. 

    TeamViewer Session will be disconnected in 1 minute. Screen Sharing will continue. 

    1 minute after the message a connection comment box appears. 

    The iPad is brand new out of the box, it was updated to latest iOS, 11.4.1 and Quick Support app is installed. 

    See attached screen shots of issue. 

    TM 1 Minute Message.jpgTM Suggestion Box.jpg

  • Got this email today after submitting my request: "Dear User:

    Thank you for contacting our support team at TeamViewer.

    We have reset your device back to private use.

    Thank you very much for your attention, and thank you for using TeamViewer.

    Best regards / Saludos Cordiales 

    Danny Nunez" and it still kicks me off after 5 mins saying commercial use suspected etc. Issue was not resolved. Seemingly, nothing happened. 

  • Well, I've used Teamviewer for years and years. I'm retired and a snow-bird. I have several computers I use as well as friends and relatives to maintain. I'm suddenly, after all these years, "commercial". I do have my own mail server and web server. They're not commercial however. My domain was set up in 1994 to help me learn and I just kept it. 

    From what I read, apparently having any kind of server makes you commercial. Most of my TV connections are to check my automation (a server) to keep my lights working. I also check my thermostats in the house. 

    I put in a ticket some time ago but it, apparently, went the same place my ticker from a year ago went. 

    I'd be happy to purchase a license but the price you've set is way out of reach for a guy living off of Social Security. Thanks, however, for all those years of help and support. It's appreciated. 

  • sepp
    sepp Posts: 17

    Why should TeamViewer give the software away? The software is not for the kindergarten.


    Greeting Sepp

  • SigmakS
    SigmakS Posts: 1

    Until recently, it was probably the best program of its kind on the market. I used it to help my family and friends. Unfortunately, currently it is no longer available as a free license for non-commercial uses.
    Information: "License: free, excluding commercial use" is not true!
    The program always states that it is used commercially. Pathetic!


    Do niedawna był to chyba najlepszy tego typu program na rynku. Używałem go do pomocy rodzinie i znajomym. Niestety aktualnie nie jest już dostępny w bezpłatna licencja do zastosowań niekomercyjnych.
    Informacja: "Licencja: bezpłatna, z wyłączeniem zastosowań komercyjnych" jest nieprawdziwa!
    Program zawsze stwierdza że jest wykorzystywany komercyjnie. Żałosne!

  • Mike55
    Mike55 Posts: 5

    That's a good idea [removed by moderator]:smileyhappy:

  • I have founf a solution however not the best one. Since I have all my data backed up, I decided to reset to the original Windows 10 Pro settings on my client laptop which bascially is the same as re-installing old Windows versions which erases all data unless you choose the option to keep your files only. Since I only use my laptop to use TeamViewer to take over my main computer (host), I didnt have any important data on it. After I reset Windows 10, I reinstalled TeamViewer only on the client laptop, not my main computer which is the host. So far, I have not been getting any warnings regarding commercial use and it's 1 month. Again, this sounds like a harsh solution, however it is a soltion that worked for me. You can keep your same account with all your friends and family on your original account, those will not go away. You still use your same username and password after reinstalling Windows 10 and reinstalling TeamViewer.. Hope this helps.

  • Mike55
    Mike55 Posts: 5

    Do you use this support? I tried it now. Hope it works too.

  • waces
    waces Posts: 29 ✭✭
    Yes,that's the most pathetic part of all. They "guarantee" 30 days response/fix (which better for them than fix the bug in the so called algorithm in the backend). They simply don't want free users anymore (even the god-complexed admins sais different things). 30 days are enough to choose alternate,free and better solutions.
    Unfortunately teamviewer doesn't care about the free customers anymore. They never resposnse any tickets or requests (the admins of tbis forum are not tv supporters), they simply ignore them. That's the fact.
  • I've tried it now lets when they revert, earlier i did it multiple times and as usual teamviewer team is sleeping over the tickets!!!

  • MikeATL
    MikeATL Posts: 1

    Same situation as everyone else... been using TV Free version to connect to my home PC for years and then out of the blue I’m now “commercial” with no warning this was going to happen and no grace period to resolve it or switch.   The “5 minute” restriction which barely lasts one minute might as well just be a total block (how hard is it to write code to count to 5???)

    Are they really saying that personal use has to be “residence to residence”?   I can have a free license to connect to my home PC, but I can’t be at a hotel or restaurant when I use it?  That seems totally ridiculous - did anyone at TV HQ actually think this through?

    TV is a great product and I’d be willing to live with reasonable restrictions on the free version (or even pay for a Personal version with some limitations.).  They could have implemented such a change with lots of communication and a transition time and probably converted some feee users to paid users,  but all they’ve done now is **bleep** people off.   Another great example of avoidable brand destruction.

  • Anyone using the[removed by moderator] in Win10?

  • Mike55
    Mike55 Posts: 5

    I don´t know any way, to use it in the internet exept DynDns. And you can´t share the desktop with the user at the computer. Isn´t it?

  • easy solved by switching to [removed by moderator]

    forever free!!!

  • This is **bleep**! It's not the first time I had this happen and when they log in and see it on my computer they see it's just 2 home computers connected so I don't have to walk across the room. I'm so sick of being told I'm using it for business when I'm not. I'm seldom even home anymore and when I finally am it's accuses me of something ridiculous. I can't even delete and re-install because it still thinks one or more computers is doing work instead of just using it to load VLC or check facebook.

  • I too have been plagued by this annoying misguided algorythm. Best solution is to completely uninstall all traces of TV. Scan your hard drive for all things call TV and delete. Change/Spoof your MAC Address. Reboot. And clean install TV. No more Commercial Popup.

  • Moneek
    Moneek Posts: 1

    I have been using TeamViewer for some time, and suddenly it appears that I am using it commercially and continually times out any sessions I am in.

    I have uninstalled TV and re-installed (as a personal *free* version) to no avail.  What is going on here?


  • Al_G
    Al_G Posts: 1
    This is the first time it has happened to me. But what a crummy time for it to happen! Argh
  • jowen
    jowen Posts: 1

    Same here

  • tylerun
    tylerun Posts: 1

    Me as well Booted me off completely 

  • **Third Party Product** is the way I feel :-) TV has gone nuts and wants just tag every alternate person as commercial license so that out of frustration people buy Business license for personal use and they can mint money :-P

  • I have been using Teamviewer12 free version for well over a year.  Just before midnight on 8/19, I tried to connect to my home PC from my laptop and I got a "has detected commercial use" error message even though I have only ever used it for personal use.  I tried uninstalling Teamviewer from my laptop, downloading the install file and installing version 13, during which I selected the "personal use" option, but that didn't work, I got the same thing.  What do I need to do to use the free version again?  I can't afford to be paying $49 a month just for personal, recreational use.

  • quanpt
    quanpt Posts: 1

    Hi, a few days ago when I connected to another computer I received a message about Commercial connection limit.

    I remember installed as Personal User in my MacBook before, so can I fix it? Or change from Commercial to Personal?

    Anyway, I can choose to install with Personal User on my Windows computer.

    Thank you.Screen Shot 2018-08-20 at 4.07.25 PM.png



    SUTANZ Posts: 1

    I am getting this same message all of a sudden. I have been using TV for years to login to my personal computer and not it is saying that they detect me for commercial use. Why alll of a sudden?

  • Lix
    Lix Posts: 1

    I got the same problem! 

  • KER
    KER Posts: 1

    Same problem!  Definitely no commercial use here, just 2 computers at home + relatives and friends/neighbours.

  • mcm57
    mcm57 Posts: 6

    I've the same problem since today.

    Used teamvier for a long time without any problems. Only ONE remote PC located at home.


  • Same thing here man.   I have 1 PC at my house that i remote to.   Deffantly not Commercial use.      Whats up with this TeamViewer