To those who work at TV and are here why can't you get TV to help with this problem?
I have the exact same problem and this is already the second time.This really starts to annoy me.
When I sent my ticket in 2 weeks ago, I listed all of the computer TV IDs that I use the program on - 5 machines in my family. I read another thread about IDs getting changed to a 10-digit number with no waning, so I checked them all. One of the 5 (a MAC) had a new 10-digit ID. The others were unchanged. So I dodged that bullet.
I mainly initiate TV links from computer "A". I never got a response to my ticket, but the pop ups and disconnects stopped on computer A, so I thought TV reviewed my tickets and reset my account as Personal. Last night I had to link from computer "B" to computer "A". I promptly got a pop up that commercial use was detected. This computer is in my house. I did not get disconnected but I was afraid to start the process I needed to do on the remote computer because I kept expecting the link to be terminated any second. I guess I could open another ticket, but I never got a response to the first one. I don't know if I have been "cleared" as personal or not.
That’s the problem. I can't trust TeamViewer anymore. I don’t know the status of my account, or the ticket I submitted. I don't know if I am going to be allowed to link or not, and if I do link, I don't know how long the link will be "permitted", I found myself trying to rush through what I was doing before I got disconnected. I depend on this program to be reliable and now I can't trust it. Maybe that is a lot to expect for free. I guess TeamViewer thinks so. Whatever the case, their minimum license fee of $49 per month is way to expensive considering the options out there.
I have already set up most of the computers I monitor with another program that is doing everything I need with the free version. I still like TeamViewer's look and feature set more, but I just can't depend on it anymore. Once I get settled in with my new solution, I suppose I will delete TeamViewer from all systems I access. It's a shame really. Maybe TeamViewer management will come around and respond to their loyal users with a reasonable baisc license. Until then, its time for a change.
Hey @User51973 thousands of us are using your free tier legitimately for personal usage, but getting harassed by your faulty commercial usage detector and locked out.Are you trying to destroy your customer base and make us all hate you? Please stop it.
Now THIS is hilarious!
I just started a chat with sales and they closed the chat when I mentioned this commercial use fiasco. I guess negative attention is still attention, but I put my kids in time out for such nonsense.
Waiting a month to receive a reply is a total insult. I think it's an intentional move, but can't prove that. Still, there is conflicting information on what is or isn't commercial use. I've seen that connecting to personal machines is OK , and then that any connections from a corporate computer (even only OUT bound to a personal PC) is considered corporate use. Even for no money or compensation (i.e. free use).
Overpriced to say the least, when I mentioned to the sales staff that they should have a mid-tier, personal use, $29/year version, they closed the chat on me. Ridiculous. Instead of immature and unprofessional measures, TV needs a sales department overhaul apparently. Maybe the upcoming purchaser will clean house and do this with the remaining sales staff.
I'm sorry, but sales can't be so busy with selling commercial licenses that they are unable to help with this technical failure. This is the third time I've been hit unfairly with commercial use suspicion. And it's just not true, dagnabbit!
Sorry TV, if you ever wanted free users to become paid ones, you totally dropped the ball.
My ID was banned randomly on suspicion of being used commercially. I've tried everything to contact TeamViewer about this and cannot. I have been unable to use TeamViewer for a week now, with no response from the support team.
I have NEVER used TeamViewer commercially. This was done randomly for no reason. I do not believe TeamViewer gives a **bleep**. Really unfortunate.
I can't recommend TeamViewer anymore, move on. I will be encouraging all my friends, family and acquaintances to use a different program.
EDIT: I was unbanned. But I still haven't heard anything back from TeamViewer. Very peculiar, honestly.
that **bleep** dude. I've been having problems too, they've gotten much worse I think. Seeing this probably makes it the last straw for me too. maybe I'll start looking for something else.
So what is it?
Tinkerstoys1 writes here at Outlook we are still looking for something to use like?
Yup , I made a thread as well , because I have received two support answers and yet it is still in trial mode and then it will tell me it is expired and then I could not use it , it is a shame what they do.
What a **bleep** show. Off to **Third Party Product**.
How many repeat customers do you think this store has?
Everytime i log in from my phone ,keep getting masage commercials usage suspected. Kick me out in 5 mins. Pls help.thnx in advance
I had a Problem My id Trial Expired. So I can not use TeamViewer. I am personal user.
please solve it.
My ID : [ID Removed By Moderator]
I am using TeamViewer on personal laptop at home and personal laptop at country house, some more PC like fathers and mothers etс but using it not often.
When I was trying to connect from a coutry laptop to home laptop I had a warning of busines usage and my connection time was limited.
But I dont use it for business cases. Please unblock my account for using. Thanks.
[email removed by moderator]
Seit den Sommerferien werde ich verdächtigt, ein kommerzieller Nutzer zu sein. Griefe von der Schule aus auf meinen privaten Rechner zu. rein privat. Was ist zu tun? Vielen Dank MfG Mike55
After about a month of waiting for a response to the commercial use detected form, I finally got an email from teamviewer. Their response was that since I connected to my home computer from a business network, I was using it for commercial use. It didn't matter that I never did any control of a work computer, the connection was always from work to home. I have never made any money or gotten any kind of compensation for the use of their software. From their perspective, any connection from a business environment to any environment is commercial use. Personal use is now defined as home network to home network. If I was going to use it only at home, I'd just use remote desktop! I even asked if I could connect from my personal laptop through my cell phone's hotspot to my personal computer at home. This is also commercial use. It has nothing to do with personal or commercial, it is if we can find any way to say that it is commercial, you're going to have to cough up $450 a year. There are other options out there and this is the last straw. There is no excuse for this.
GET OUT BEFORE YOU CAN'T HELP ANYONE
we recently started using TeamViewer to support multiple iPads accross Canada.
When connect to iPads for screen sharing after about a mintue we get this message.
TeamViewer Session will be disconnected in 1 minute. Screen Sharing will continue.
1 minute after the message a connection comment box appears.
The iPad is brand new out of the box, it was updated to latest iOS, 11.4.1 and Quick Support app is installed.
See attached screen shots of issue.
Got this email today after submitting my request: "Dear User:Thank you for contacting our support team at TeamViewer.We have reset your device back to private use.Thank you very much for your attention, and thank you for using TeamViewer.Best regards / Saludos Cordiales Danny Nunez" and it still kicks me off after 5 mins saying commercial use suspected etc. Issue was not resolved. Seemingly, nothing happened.
Well, I've used Teamviewer for years and years. I'm retired and a snow-bird. I have several computers I use as well as friends and relatives to maintain. I'm suddenly, after all these years, "commercial". I do have my own mail server and web server. They're not commercial however. My domain was set up in 1994 to help me learn and I just kept it.
From what I read, apparently having any kind of server makes you commercial. Most of my TV connections are to check my automation (a server) to keep my lights working. I also check my thermostats in the house.
I put in a ticket some time ago but it, apparently, went the same place my ticker from a year ago went.
I'd be happy to purchase a license but the price you've set is way out of reach for a guy living off of Social Security. Thanks, however, for all those years of help and support. It's appreciated.
Why should TeamViewer give the software away? The software is not for the kindergarten.
Use alternatives these guys from Teamviewer are having messed up algo for identification of commercial usage and they don't have a mechanism to undo the wrong detection. Switch to [removed by moderator]. Team Viewer goodbye. Though i like it a lot but saying something cheating people is something i can't tollarate.
When you say 5mins over detection of commercial use why you disconnect within a min? Whats you time scale???????
Until recently, it was probably the best program of its kind on the market. I used it to help my family and friends. Unfortunately, currently it is no longer available as a free license for non-commercial uses.Information: "License: free, excluding commercial use" is not true!The program always states that it is used commercially. Pathetic!
Do niedawna był to chyba najlepszy tego typu program na rynku. Używałem go do pomocy rodzinie i znajomym. Niestety aktualnie nie jest już dostępny w bezpłatna licencja do zastosowań niekomercyjnych.Informacja: "Licencja: bezpłatna, z wyłączeniem zastosowań komercyjnych" jest nieprawdziwa!Program zawsze stwierdza że jest wykorzystywany komercyjnie. Żałosne!
That's a good idea [removed by moderator]:smileyhappy:
I have founf a solution however not the best one. Since I have all my data backed up, I decided to reset to the original Windows 10 Pro settings on my client laptop which bascially is the same as re-installing old Windows versions which erases all data unless you choose the option to keep your files only. Since I only use my laptop to use TeamViewer to take over my main computer (host), I didnt have any important data on it. After I reset Windows 10, I reinstalled TeamViewer only on the client laptop, not my main computer which is the host. So far, I have not been getting any warnings regarding commercial use and it's 1 month. Again, this sounds like a harsh solution, however it is a soltion that worked for me. You can keep your same account with all your friends and family on your original account, those will not go away. You still use your same username and password after reinstalling Windows 10 and reinstalling TeamViewer.. Hope this helps.
Do you use this support? I tried it now. Hope it works too.
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