link icon
Ask The Community

Do you want to enjoy the new TeamViewer user interface for Windows?

Download the new version and let us know what you think about it! 👉 Please click here 👈

Commercial use - Connection time out



  • bebo9b
    bebo9b Posts: 1

    I have never received a commercial usage message, but from what I am reading, it is a 5 minute limit, not 59 seconds. 
    I have erased all traces of TV and reinstalled, different ips and still cant get any further than 59 seconds. Whether my participant is online or not. 
    Any idea? kind of dead in the water here

  • cushse
    cushse Posts: 2

    I am having the same issue.  Been using it for years to connect to my home PC from work and now I am no longer able to do that because somehow my account has been flagged for commercial use.

  • I got the same thing. Looked for a different solution and I am going back to **Third Party Product**. **Third Party Product** had better performance that TeamViewer when I was on it before, so I guess I'll see if this is still the case. It's $17 a year for personal use, so a lot cheaper.

    Shame, though. Teamviewer has been great for fixing family computers while I am at work though.
  • Duce
    Duce Posts: 2

    Same issue.

  • cushse
    cushse Posts: 2

    same issue here.  Been using TV forever on my home computer and now today I am getting disconnected after 59 seconds and a message that I am using TV commercially, which I am NOT doing.  

  • mcm57
    mcm57 Posts: 6

    Seems that Teamviewer block a lot of (legel ?) private user since today ...

  • origami
    origami Posts: 9

    Everyone should try publicly tweeting your dissatisfaction with the faulty algorithm with and with Teamviewer's support practices to the users "Teamviewer" and "Teamviewer_help" on Twitter.

    Maybe if there is enough public disatisfaction the company will change their misguided practices.

    The only algorithm that truly works is to trust and respect your customers, both present and future.

  • mcm57
    mcm57 Posts: 6

    OK there ARE alternatives.

    If TV cannot do anything better - not even drop any note here - switching to an alternative will be an option. As the moderator reads and removes help here regulkary, I suggest to google for die besten teamviewer alternativen or similar.

    I really would prefer to continue teamviewer. But if accessing my private home PC from my office PC is considered commercial - indipendent if I have / use 1 PC odr pretend (or lie) that the 200 PCs I regularly access are all my private PCs - TV is no longer an option. The monthly price might be OK for real commercial - but for private use it's inacceptable.

    I'll wait if / when TV responds to my ticket. A week might by long but acceptable. After that time I will contact Heise / Chip in germany. Maybe they could schedule a report with remote access software. At least a user letter will not be censored there as the situations seem a mismatch between promised free license and actual behaviour. To make it clear - TV has the right to stopp a free version. It's private software. BUT TV should NOT offer a free license for personal private usage if this is not true.



  • commentate il disapprovo sui post di Facebook, vediamo l'azienda cosa risponde, io l'ho già fatto

  • I could have replied to many of today's posts but chose this one because of the "legal" ephasis

    Let's be fair, they ALLOW you to use the software free - it's not a god given right! & IF you follow the request to fill in the form & your not a commercial user that reset your account

    IT MIGHT take a while but again, other tools out there & if you don't like it buy a licence

  • bamze84
    bamze84 Posts: 1
    I had the same problem, what to do ?
    JASKAR Posts: 1

    I just got the SAME message. How did you get them to put you back to free? Why is it doing that?

  • Sadly I am in the “30 day wait for our reply queue”.

    Best bet is find an alternative as kindly provided in detail above or completely remove all instance of TV from your computer and change/spoof your MAC address. Clean install and wait to be flagged as commercial again.
  • JRossi
    JRossi Posts: 2

    Ever since v13, I have been getting the message after the 2nd PC I log into.  I explained to Support that I have been using Teamviewer forever and it is for a Hobby which I get no money for.  They change it back to free and then two days later and I only connected to one PC and I got flagged again.  I put in a new form for commerical use and now it has been 20 days and still no response.  It is annoying a company would do this to consumers when they offer "FREE for Personal Use".

  • ae6dx
    ae6dx Posts: 9

    I'm getting the same error.  After a few connections I can't control the keryboard or mouse either.  Very frustraiting.

  • Does anybody know how to resolve the few minutes of access before timeout because TeamViewer claims it has detected commercial usage when I have never connected to a computer not on my desk. Two years of usage without a problem. But after a internet outage, Teamviewer no timesout almost as soon as I sign in. Help. 

  • Hi,  I accidentally chose business use instead of personal and need to change it!

  • paUser
    paUser Posts: 1

    If TV won't fix this, better to look at alternatives.

  • Peril
    Peril Posts: 4

    This is starting to really **bleep**.  My machines are repeatedly being bumped off and then I get a helpful message later that CS is making a "one-time exception" to get me back online.

    If you want to get rid of the free service, just do it please...

  • Same here over and over again. I am getting sick of that. Never ever used teamviewer in any commercial enviroment. Only connecting to my 2nd Win10 machine and some friends. Totally commercial use THANK YOU TEAMVIEWER - You have been good but atm it **bleep** hard

  • joshC1
    joshC1 Posts: 1

    I'm very curious at this point, seeing that many people have the same issue as I do. I sent an email to Teamviewer Support almost a week ago and have not heard back from them. Is this a way of telling us that there will no longer be a free version?  I used this for my PCs at home and I do not have a business, but T.Viewer kept insisting that I'm a business user. I've been using this for over 5 years now. Has anyone else had contacted support and get a response?

    Please share your experience. Thanks.

  • bgbadwlf
    bgbadwlf Posts: 1

    i''m getting this message no matter what login i use and even when i don't login it.  it also looks like it's affecting all my computers that use the free version.

  • EMbiu
    EMbiu Posts: 1

    It's happening to us as well at the 59th second.  Any solutions???  teamviewer won't help.  Anyone found a solution???

  • unfairdetection
    unfairdetection Posts: 2 ✭✭

    To whom it may concern,

    Your **bleep** detection software is preventing me from using TeamViewer freely.  It is falsely detecting commercial use when I have done no such thing.  I submitted a reset claim ticket what seems like a lifetime ago and still haven't heard back from you.  This **bleep**.  Your detection software **bleep**.  You seem to have no clue whatsoever what commercial use is and yet you wrongly persecute perfectly innocent personal users.  Oh, and filling out that online form got me nothing.  NO reply.  Not even an email confirmation with a case ID/number.  I guess free users get treated like **bleep**  This whole experience has really left a very bad taste in my mouth.  You should remove the **bleep** detection software you are using to wrongfully persecute personal users like me.  You could do better.   Even using the honor system would do less harm than what the current **bleep** detection system is doing.  And there seems to be no help other than the online form which your people seem to basically ignore.  Oh, and here's how many people find your knowledgebase article entitled "Why do I see 'Commercial use suspected' / 'Commercial use detected'"  helpful, 47% helpful (56/121).  That means 53 percent of people who visit this page find it *UNHELPFUL*.  That is staggering.  Over half of the people who visit the page looking for help find it unhelpful.  So, you guys basically **bleep** at your jobs.  If I were paying for this product I'd complain to your bosses and have your **bleep** CANNED.  You sure know how to **bleep** people who are not abusing your licensing terms off.

    Unhappily yours,

    Nasser Simon Kazeminy

  • unfairdetection
    unfairdetection Posts: 2 ✭✭

    They are trying to bully people into purchasing a license.  It's the same problem with false commercial use detection.  They can get more money out of personal users by falsely detecting commercial use.  They make it impossible to get help unless you pay for a license.  Their online ticket submission does not create a claim number or ticket ID or number.  They are motivated by greed.  They figure we can give the software away for free, get market **bleep**, then hit people with false detection and poor support forcing them to pay for a license.  They are no better than a lowly drug dealer trying to get you hooked on their product.  Notice that you have to select ALLOW A SALES PERSON TO CONTACT ME now to get help on false detection?  If you don't select that option, they will basically ignore you as they did me.  I've been waiting forever for my fix, and they just don't care because I'm not a paying customer.

  • kuproom
    kuproom Posts: 2

    I was using TV to connect to my home laptop from a country house laptop. For sure both networks are private and no any business cases of usage. Also was helping my parents remotely with theirs PCs. Now I have a message "Probobly comercial usage" and time limit of 5 minutes. Filled a form for unblocking a week ago but no any reply. Can somebody check it out?

  • 1087
    1087 Posts: 1

    Dear sir, 

              humble to say and inform you we use softwar for personal perpose so please resolve my problem

  • What are you using instead, I need to do the same. It seems to think I am using it for commercial reasons but im using it for friends and family. I need another option

  • Goodbye Teamviewer, My home PC's keep saying they are commercially used. Done with you guys. If any of you don't need bells and whistles, just use **Third Party Product**, it works great. Uninstall this garbage as Teamviewer has become the latest **Third Party Product** and destroyed their user base.

  • never thought of **Third Party Product**, dont need any bells or whistles its mainly when the kids or other half has problems at home. will give it a go thanks