Billing / Invoices
therodet
Posts: 1
I feel like I must be missing something obvious, but where can I find billing / invoice history? I have a TeamViewer-related charge on my credit card that I need to identify, and I can find no information about it anywhere.
I have a TeamViewer Corporate account.
Thank you.
10
Comments
Hi therodet,
Thanks for your post!
Since you are having a license, please contact your local TeamViewer support center to review and verify any TeamViewer related charges on your credit card.
All the best,
Jonathan
Surely there must be a way to view the current billing/invoice detail online?
I need this, but your call center is closed. I can't find it anywhere when I am logged into the Teamviewer site, I don't have an email with it either.
I don't want to call a phone number during specific hours just to get our billing history, is there no way to get this information online if I am the administrative account for our plan and I am logged in?
Please advise, thanks.
I couldn't believe it... I thought I was doing something wrong. All other software we use online we just login and go to the billing section. Why TeamViewer does not provide this is baffling... Causes issues for us as we have to report all expenses to finance and we can't...
Are key people at TeamViewer even aware of this ?!?
Ditto these responses. I get an email from TeamViewer saying I need to update my payment method, and it directs me to a website that asks for an invoice number. I don't have any outstanding invoice to pay! If I put in an old paid invoice number, it lets me put in new payment information, but then apparently only gives the option to "PAY"!
This is a very cumbersome and confusing system! Is there some reason that a basic billing history and payment methods screen cannot be implemented???
Hi lknute,
Thank you for posting.
With regards to your individual license and invoice, please feel free to contact our support team directly so that one of our specialist can follow up with you.
Best regards,
コミュニティモデレーター
I thought I was going mad.
I need to update an auto renewal credit card. Something basic right.
From reading this it looks like can't?
Totally unprofessional for a product which costs $1400 per year.
Perhaps the TeamViewer staff does not understand how corporate accounting works, e.g. every credit card charge (in fact every payment) must have an associated invoice. If not the accounting department asks (in this case IT) to provide one.
And thus it is imperative that TeamViewer provides a method for customers to retrieve and print previous invoices.
Perhaps if we translate these replies to German, TeamViewer will respond to our requests.
I'm at wits end. They seem to refuse us invoices in print or email form. They have to be requested, with a 48-hour delay. We fought them on this, told us they didn't have to comply with US federal receipt law because they were German.
We may cancel our service, as this is very odd and unprofessional for a company of this scale. It's also very suspect that CS agents have a "we aren't American" response when we quote US law, about a credit card statement indicating that we are being billed by a Teamviewer office in Florida.
Hello @GuyFromQueens,
Thank you for your post, and your feedback.
We can definitely understand your frustration. If you wouldn't mind Private Messaging me your contact information, we can have a senior representative reach out to you for additional clarification.
Thanks in advance!
Hello, my question is that after I have paid my invoice on July 10, 2019, but I still receive the payment email, and my license has been locked.
I have my payment evidence in Chinese. Could you tell my how to solve my problem. I could not check my payment history either!!!
Do you need my invoice number to check? I am frustrated and annoyed.
Hi @kellymoon
Thank you for your post.
We are sorry to hear that your TeamViewer is not working at this moment.
Can you kindly check your TeamViewer settings, restart TeamViewer client and logout then login again to test TeamViewer please.
If you still experience the same issue, kindly contact TeamViewer Support Team for further assistance please.
Regards
Ying_Q
I was just charged $588 on my Amex and have no idea why. There is no way to check this ONLINE without making a phone call that will invetibly take 20 minutes??? Wow
Company policy. Has become painfully obvious over the last months. Lived by several paying users. Dodged time and time again by Teamviewer.
https://community.teamviewer.com/t5/General-Questions/download-invoice/m-p/83015
They are, however, investing marketing money and effort to appear in news channels on how their subscriptions are rising due to home working requests caused by Corona Virus fears. Shows where the company priorities are focussed.
Regards,
Stefc
How is it possible that we are still unable to log in and view invoices? Is this a joke? I've been using TV for over 5 years and as much as I love their product I loath dealing with the company.
I just got off the phone, after waiting 20 minutes and 2 transfers, and asked about getting my invoices online. Their answer? This is not avail to US customers.
Then I asked about upgrading a few Teamviwer 8 enterprise licenses (which we were told at time of purchase for $1300 apiece they would be lifetime, but are now being depreciated) and they put me on hold / transfer again. I hung up, no thanks.
All they are doing with their incompetence is setting the stage for their demise - someone is going to step up with a comparable product backed up with COMPETENT support, thus killing their business.