Billing / Invoices

therodet · August 2017

I feel like I must be missing something obvious, but where can I find billing / invoice history? I have a TeamViewer-related charge on my credit card that I need to identify, and I can find no information about it anywhere.

I have a TeamViewer Corporate account.

Thank you.

Jonathan · August 2017

Hi therodet,

Thanks for your post!

Since you are having a license, please contact your local TeamViewer support center to review and verify any TeamViewer related charges on your credit card.

All the best,

Jonathan

UID · January 2018

Surely there must be a way to view the current billing/invoice detail online?

I need this, but your call center is closed. I can't find it anywhere when I am logged into the Teamviewer site, I don't have an email with it either.

I don't want to call a phone number during specific hours just to get our billing history, is there no way to get this information online if I am the administrative account for our plan and I am logged in?

Please advise, thanks.

HolmanWebb · April 2018

This is unprofessional for an organization of Teamviewer's size. When the accounts department starts blocking payments because we can't provide an invoice maybe they will sort this.

BB2 · May 2018

I couldn't believe it... I thought I was doing something wrong. All other software we use online we just login and go to the billing section. Why TeamViewer does not provide this is baffling... Causes issues for us as we have to report all expenses to finance and we can't...

Are key people at TeamViewer even aware of this ?!?

lknute · July 2018

Ditto these responses. I get an email from TeamViewer saying I need to update my payment method, and it directs me to a website that asks for an invoice number. I don't have any outstanding invoice to pay! If I put in an old paid invoice number, it lets me put in new payment information, but then apparently only gives the option to "PAY"!

This is a very cumbersome and confusing system! Is there some reason that a basic billing history and payment methods screen cannot be implemented???

Yuri_T · July 2018

Hi lknute,

Thank you for posting.

With regards to your individual license and invoice, please feel free to contact our support team directly so that one of our specialist can follow up with you.

Best regards,

hawcs · August 2018

I thought I was going mad.

I need to update an auto renewal credit card. Something basic right.

From reading this it looks like can't?

AGIS · September 2018

Totally unprofessional for a product which costs $1400 per year.

Perhaps the TeamViewer staff does not understand how corporate accounting works, e.g. every credit card charge (in fact every payment) must have an associated invoice. If not the accounting department asks (in this case IT) to provide one.

And thus it is imperative that TeamViewer provides a method for customers to retrieve and print previous invoices.

Perhaps if we translate these replies to German, TeamViewer will respond to our requests.

BB2 · September 2018

We have had it with TeamViewer not just for billing but also support and licences. Even their backend, you try to login and says that your browser is not a trusted device, then you get a link with like a 15 min read just to conclude that an email is going to be sent to you so you approve **bleep** the browser and never recieve the email. Meanwhile you have people on the phone waiting. And we're not talking about a 20 dollar a month kind of software. As if !!!! We're done.

GuyFromQueens · April 2019

I'm at wits end. They seem to refuse us invoices in print or email form. They have to be requested, with a 48-hour delay. We fought them on this, told us they didn't have to comply with US federal receipt law because they were German.

We may cancel our service, as this is very odd and unprofessional for a company of this scale. It's also very suspect that CS agents have a "we aren't American" response when we quote US law, about a credit card statement indicating that we are being billed by a Teamviewer office in Florida.

JoshP · April 2019

Hello @GuyFromQueens,

Thank you for your post, and your feedback.

We can definitely understand your frustration. If you wouldn't mind Private Messaging me your contact information, we can have a senior representative reach out to you for additional clarification.

Thanks in advance!

kellymoon · August 2019

Hello, my question is that after I have paid my invoice on July 10, 2019, but I still receive the payment email, and my license has been locked.

I have my payment evidence in Chinese. Could you tell my how to solve my problem. I could not check my payment history either!!!

Do you need my invoice number to check? I am frustrated and annoyed.

Ying_Q · August 2019

Hi @kellymoon

Thank you for your post.

We are sorry to hear that your TeamViewer is not working at this moment.

Can you kindly check your TeamViewer settings, restart TeamViewer client and logout then login again to test TeamViewer please.

If you still experience the same issue, kindly contact TeamViewer Support Team for further assistance please.

Regards

Ying_Q

Suzi · February 2020

I was just charged $588 on my Amex and have no idea why. There is no way to check this ONLINE without making a phone call that will invetibly take 20 minutes??? Wow

stefc · February 2020

Company policy. Has become painfully obvious over the last months. Lived by several paying users. Dodged time and time again by Teamviewer.

https://community.teamviewer.com/t5/General-Questions/download-invoice/m-p/83015

They are, however, investing marketing money and effort to appear in news channels on how their subscriptions are rising due to home working requests caused by Corona Virus fears. Shows where the company priorities are focussed.

Regards,

Stefc

pr0xyguy · December 2020

How is it possible that we are still unable to log in and view invoices? Is this a joke? I've been using TV for over 5 years and as much as I love their product I loath dealing with the company.

I just got off the phone, after waiting 20 minutes and 2 transfers, and asked about getting my invoices online. Their answer? This is not avail to US customers.

Then I asked about upgrading a few Teamviwer 8 enterprise licenses (which we were told at time of purchase for $1300 apiece they would be lifetime, but are now being depreciated) and they put me on hold / transfer again. I hung up, no thanks.

All they are doing with their incompetence is setting the stage for their demise - someone is going to step up with a comparable product backed up with COMPETENT support, thus killing their business.

Heinold · February 7

I too have the same issue. I received an email saying the invoice was coming in another email as a pdf ......it never came! Fro what this is costing to ask to be able to see what we pay is really not a huge deal I would think????

Yuri_T · February 7

Hi @Heinold,

Thank you for your post and I apologize for any inconvenience caused.

I confirm that your account has been already activated with your license. If you have any other questions regarding your license, please submit a support ticket so our customer support team will assist you individually.

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

Kind regards,

Yuri

tresf · February 15

I too am struggling with the basic process of logging in and viewing invoices. The account login page isn't working and the invoice lookup isn't either. I've opened a ticket with support, but if these services are unavailable or experiencing technical difficulties, it would be nice to communicate that to the user.

I've lost over an hour of time just trying to get to billing options. I'd expect this process to be quite seamless.

(No complaints with TeamViewer service itself, it's awesome).

JAC01 · February 27

It doesn't make sense not to have the feature to view invoices we have paid and to update our payment method. Hello? it's related improve collections! . It's a must feature everyone providing a web services offers. Calling and opening a ticket to get our paid invoices information and to update payment method, is not only absurd but a tedious process for the customers and a shame for a high tech company. You know it's not even difficult developing wise. Please take care of your customers by providing such basic features.

Yuri_T · March 1

Hi @JAC01,

Thank you for your post.

We provide the Customer Portal that allows you to view and manage your customer data, invoices, and subscription.

https://community.teamviewer.com/English/kb/articles/60293-teamviewer-customer-portal

Please check a country as it's not available depending on countries.

Hope this information will be helpful.

Kind regards,

Yuri

TeamViewer is one of the winners of the European Customer Centricity Award 🥳

Billing / Invoices

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