Using corporate license, but the software said that im using trail version.

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jurena
jurena Posts: 1
edited May 2023 in General questions

Hi,

I having an issue with my corporate account ([personal information removed by moderator]), when I use it in team viewer app it doesn't recognize it and is using the trial version license.

 

trialversion.PNGcorporate account.PNG

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  • Esther
    Esther Posts: 4,051 Former Community Manager
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    Hi @jurena

    Thanks for your post.

    It looks like your acoount is working with a 2nd license. Is it possible that there are two licenses connected with your company profile, but your account is working with an older license (e.g. for TeamViewer 12)?

    Can you open the Management Console and go to Administer [your company profile] and add your account to your subscription license under General. For this just click on the little gear wheel and click Edit.

    I hope this helps. Looking forward to your feedback!

    Best, Esther

    Former Community Manager

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