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TeamViewer thinks I’m using the software commercially!

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  • Since 2 months "commercial use" are declared for my account but IT IS NOT TRUE.

    I wrote to Teamveiwer : No answer.

    [removed by moderator per community guidelines]

    Thank you

  • spottsspotts Posts: 1

    Both in April and October this year I got a "suspected commercial use." I am housebound and bedbound do to an autoimmne illnes. This software helps so much with my health restrictions. It means I can connect with any computer in the house as I have a family of three kids and my wife without having to leave my bed. I'm the go to guy in the family for tech help. So I really mainly only connect to a few computers regulary ie: my Mum and parents in law as well as a few friends now and then.

    I suspect my rescent updating my relatives and home with windows 10 October update has flagged me as I can be connected for a good hour while the computers update from iso image.

    So what should I do to NOT get flagged when I am only using for personal use? Should I only connect with ONE computer at a time as I do them usually all at once? Should I start the update and log out right away and then check back?

    It took a month last time to get unflagged and it will again so really want to stop this happening.

    Any advice would be appreciated.

  • Hi,

    I received this warning, filled out the form and received an email saying that my account had been reset to free.

    However, I still receive the warning, have replied to the email saying it was free and just received a standard response saying to fill out the form but also not to fill out the form twice!

    It's feeling very circular, can anyone help?

  • @Closed accountIt's not the same because you have to pay $229 anually to get access to the 'Address Book' feature, which TeamViewer offers for free ("Computers & Contacts" tab).

  • ChoubiChoubi Posts: 1

    Hi, 

    I have the same problem. My session closes within a minute because of "commercial use". Of course I do not use it for commercial purpose and I need it to work on another computer. Do you know how to solve the problem? This is very annoying ad if teamviewer does not solve the problem I will have to find another solution but I am not going to pay a licence for a wrong commercial suspicion. 

  • Hello,

    In a post I had proposed a small annual sum but I was moderate.

    You have to look elsewhere for the same price since TV will not change anything.

    Sorry but I need to help.

    !!!!! Say if you want to change the price or not !!!!!

     

  • Andre75Andre75 Posts: 79

    @marsomarso wrote:

    Hi,

    I received this warning, filled out the form and received an email saying that my account had been reset to free.

    However, I still receive the warning, have replied to the email saying it was free and just received a standard response saying to fill out the form but also not to fill out the form twice!

    It's feeling very circular, can anyone help?


    @marsomarso

    Hi,

    Would you be deprived of any humor ?... But yet it's a quite funny game ! :manvery-happy:

    So sorry, but nobody can help as there is none solution !... (except to pay a license for commercial use).

    At least, you can say that you've contributed to the invention of the perpetual motion !... like most of us on this forum !

    Good luck with an alternative ("third party product"), some works not too bad [removed by moderator - please do not try to circumvent rules set for this forum]

    André

  • Andre75Andre75 Posts: 79

    @Andre75 wrote:

    Good luck with an alternative ("third party product"), some works not too bad [removed by moderator - please do not try to circumvent rules set for this forum]

    André


    Sorry dear moderator for my last thankful post and wrong opinion (the one you finally deleted). I thought you were a bit open minded and a bit a gentleman...

    So, the situation is : 

    Your boss doesn't want any more free users. OK, after all, its his right (he just should tell it frankly instead of pretending and playing with us)... And, at the same time, he doesn't want those who can't pay a license but just want to help their family and friends, could be helped to find any other way to do it.

    Is that the "new world" you are dreaming of ? Really ?... And you really want to help him to reach these kinds of "new world" rules ?

  • The commercial alert keeps tripping for me. I've twice  now and it has tripped again.

     

    I am explictly not using Teamviewer for commercial use.  I am using it solely to run an astrophotography setup in Canada with my son in in California.

     

    It's an excellent product, I'd happily pay a sensible fee for it.  For now, I can't afford to be locked out for a week when there are clear skies.  I am stuck with using the (inferior) **Third Party Product** app.

  • **Third Party Product** Looks pretty good I will have to wait a week until I get back to work to see if its the ticket.

  • **Third Party Product** is better, leave this TV

  • Still same problem !

  • I too have same problem! I only ever use to connect to my server so this “suspect” is ridiculous!
  • Is there way to resolve this ?

  • Yes use **Third Party Product** and leave TV

  • If you are connecting to a "server" they are right in assuming is a Commercial use...  

  • HI,

    I just used Teamviewer to solve an elderly relative's problems and it worked perfectly - however after half an hour or so it kept logging me out with the "This session was sponsored... " please play fair etc. 

    Can you let me know what time limits are imposed for future reference please?

    Thanks

  • Which server ?  I am retired programmer and my connection is to my friend with the same age.

    We both have no one server and aren't not working for a company.

  • HookyBHookyB Posts: 1

    I have the same experience. I'm not a business user and have no company. But take over some PC's for old folks with computer problems. Now with latest teamviewer connection was broken and a message appeared that I was suspected of commercial use!!!!!  If teamviewer have gone that bad I'll search for alternatives instead like **Third Party Product**. **Third Party Product** is from former Teamviewer workers who where unsatisfied with how Teamviewer evolved, and **Third Party Product** is still free for home use and is even faster. Teamviewer is indeed degraded now. A very dissapointed personal home user.


  • IF I HAVE READ THEM, A LOT OF PAGES, BUT I DO NOT FIND THE FORM TO CONTACT THE VIEWER EQUIPMENT TO BE ABLE TO RESOLVE IT.
  • HERE IS THE LINK:
    Fill out this form to request the unlocking of your TeamViewer ID:

    https://www.teamviewer.com/en/support/commercial-use-suspected/

  • I have a Plex server in my home.

    What are you on about?

  • TeamViewer thinks I’m using the software commercially! where do I get the form to reset the status?


  • @smh wrote:

    Hi I use teamviewer all 10 years for my own computers and today I suddenly get the idea that I use it for commercial use the case is my question is what can I do about it?
    and can only work for 5 minutes at a distanceCapture.PNG


    :catsad::smileyindifferent:

  • Andre75Andre75 Posts: 79

    @dogsdb37 wrote:

    @smh wrote:

    Hi I use teamviewer all 10 years for my own computers and today I suddenly get the idea that I use it for commercial use the case is my question is what can I do about it?
    and can only work for 5 minutes at a distanceCapture.PNG


    :catsad::smileyindifferent:


    @dogsdb37

    Hi,

    Sorry, but there is no way (except if you pay for a commercial license).

    I sent you a detailed reply to explain you why you can no longer use TeamViewer free of charge (and some information that could be helpful to you). But this response was removed as it's been judged "inappropriate" by a censor of this forum... Please, forgive him as he is unaware of what he has done... Sorry for this.... You can also thank this "moderator" for the great help he brought to you.

    André

  • Back to work after a week, I can now log on with the marked PC w/o a bump but I get this popup, if I close out I can continue using, whatever, I guess I'm glad its working, hope it lasts...

    2018-10-25 03_39_19-TeamViewer.png

  • stevepstevep Posts: 19

    Looks like they may finally have fixed it!

    Perhaps the pressure to act fairly from this group has finally had an effect...

  • Even though this PCs usage is no more commercial than the other unmarked work PC which is not at all, the only difference in that the unmarked PC is a generic user account w/o a saved TV password logon.

  • I am getting unable to connect (maximum session duration reached) or free session  notice (NON-COMMERCIAL USE ONLY) when using TV on my iPhone.

    I have business acoount, it is activated & management console shows the iPhone installation.

    Can anyone help?

  • stevepstevep Posts: 19

    It would seem that the faulty algorithm is the same, but they have changed the result action from cutting the user off to simply reminding them they should register if they are using TV commercially. I would guess that they may eventually revise the detection algorithm to properly identify commercial users.

    In any case, TV is back up and running for us non-commercial users - better late than never!

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