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Commercial use - Connection time out



  • Well of course we are in the same kind of situation.

    I am using a laptop to connect to 8 machines, none of which run a OS server, on a home network (with no TV outgoing/incomming network connections), running BOINC for absolutely no gain.

    And yet now we are seeing the dreaded 'commerical usage' notice.

    I guess what is really sad is that many people including ourselves value this great product, and indeed would probably pay a small amount to use it - even though we are using it for personal stuff - however as of yet TV just instead ignore this key market and instead just offer subscriptions catering to business who of course can pay these upgrade amounts.

    Even other **Third Party Product** providers are now realising this gap in the market, and when you leave/uninstall the personal version, they offer you a middle tier (non-public) product so you can continue, personally, but in a way that they gain money (normallly around $100/yr).

    Hopefully TV will take a look at this situation, and instead of continuing with this existing path which is of course generating negative PR, instead offer a solution for those who are using TV personally, but for whatever reason is being flagged as commerical - as a solution from both sides. both ourselves, and of course TV.

    Its obviously better to earn something from an existing user, than nothing from one who just left (and is highly frustrated and sharing their negative experience of TV across social media and other platforms).


  • After years of using teamviewer in my home and company, its time to say goodbye.

    In my company i have multiple licences that wont be renewed anymore, and the reason its the nowdays polity of "no commercial" use. When im at home, i use to use teamviewer to connect to my laptop and place something in the TV, to connect and transfer some files from that PC to another or to check a things in my PC.

    This last months has been a total nightmare for me, its telling me whole time that im using teamviewer comercially and im not, the one that i use comercial is in my bussiness and i paid my licences. The last time i had to wait more than 15 minutes to connect to my laptop to be able to transfer a file. The good thing is that i used that 15 minutes to look around internet and found **Third Party Product**, which is just what i need and im not being harrased anymore about "comercial use" for use it just to check things between my phone my PC and my laptop.

  • pv7721
    pv7721 Posts: 141 ✭✭

    Well, I didn't understand why all of the sudden people starting to complain again and fed this thread... now it hit me again: I usually connect to my home network (just 3 laptops) and seldom on 2 remote (my mother's and my brother's). 

    I just wanted to connect to one of the laptops in the home network and of course TV thinks that I'm using it commercially and I should buy it, which would be fine if there were a price adapted for home users (but they only target professional users with prices that noone would / could pay unless they're a company).

    So I guess it's time for me to investigate for alternatives, because obviously the famous system of please reset my UserID usage doesn't really do anything.

  • fje
    fje Posts: 21

    It seems that TV started a new time of telling free users that we are using it commercially. A year ago I suffered it and finally my id was reset and was able to access my home computer again.

    But today I got again the "commercial ue detected message" when I tried to access my home computer from my remote home. I filled the form they ask for, and I HOPE that it will be reset in no very long time....

    Finger crossed, if not I will hve to go bck in my three computers to the Version 9 or maybe go again to my "old" **Third Party Product** application.

    TV team, pleas, if you read this forum, solve our personal situations. Thanks


  • I'm having the same problem!
  • Same problem here :(

  • I've got the same problem, How do I create a ticket ?

  • Natascha
    Natascha Posts: 1,296 Senior Moderator

    Hi there, 

    Click on the following links to find more information about the topics and the link to request the reset of your TeamViewer usage:

    Trial Expired:
    Why do I see TeamViewer trial - 'Your trial period has expired' ?

    Commercial Use suspected/detected:
    Why do I see 'Commercial use suspected' / 'Commercial use detected'

    All the best, 

    German Community Moderator
  • ea9cd
    ea9cd Posts: 1

    I am having problems with the connection with teamviewer, it tells me that I am giving it a commercial use, when it is not. I have several raspberry connected for use by radio amateurs meteorological program, etc ... Someone can help me. Thank you

  • Hello! I want to know whether you can use TeamViewer for personal purposes to connect to a remote virtual server, for example, rented to Amazon. The server is used to set up a trading terminal for automated Forex trading.

  • Hi all,

    about 6 months ago I opened a ticket because, erroneously, it seemed that the use of my teamviewer was commercial. I made it clear that I use teamviewer only to help friends and relatives. Today I realized again this problem, which did not allow me to help a friend in need. Can you verify and reset my account?

    Thank you


  • paolo
    paolo Posts: 1

    I am using Teamviewer at my home to connect to the laptop of my wife and doughters from my desktop. Yesterday I was flagged as commercial user and the connection drop out in 30sec. I dont know why. I have submitted the form with my logs. No response at all. I moved to **Third Party Product** (laggy but I can use it). Is there any way to have answer from TV team and to start over tu use TV again? 

  • I am requesting help for a person who is disabled (quadriplegic paralysis).  I recently viewed a question on, from this individual, and I feel compelled to try to help as much as possible.  This person recently started to get pop-ups and is now blocked from using the software due to the frequency of his FREE version personal usage, which he needs due to his disability.  He cannot afford to pay the subscription fee, and I am hopeful someone at can assist him with a license key.  I've attempted to reach out to the VP and CEO of Teamviewer directly, and I am also posting here in an effort to get someone to see this and hopefully help this person.  I frequently answer questions for people on Experts Exchange, ...which I do not get paid for btw.  Hopefully someone can get this message to the right people and make this person's life a little easier.

    If possible, I would like to put them in touch with someone at TeamViewer to assist.

    [link removed per Community Guidelines]


  • JackHK
    JackHK Posts: 86

    @paolo wrote:

    I am using Teamviewer at my home to connect to the laptop of my wife and doughters from my desktop. Yesterday I was flagged as commercial user and the connection drop out in 30sec. I dont know why. I have submitted the form with my logs. No response at all. I moved to **Third Party Product** (laggy but I can use it). Is there any way to have answer from TV team and to start over tu use TV again? 

    Fill in the form and wait!, Good luck!!!**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**-**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**&_gac=1.**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**.CjwKCAiAy-_iBRAaEiwAYhSlAxZteSCAG5uFZAMgPkhqz47ZiB-tr5CYLe3scPbzynHfmLnRNK-J4RoCxrMQAvD_BwE


  • 2fools
    2fools Posts: 11
    Uninstall the current version, then go to

    Install version 9 then go to:
    Extra's>Advanced>Show Advanced Options:

    Change Check for new version to "NEVER"
    Change Install new version automatically to "No automatic updates"

    This all started with Version 10 in 2013/2014
  • I got the email from TeamViewever Service about informing me that my ID has been reset to “free”, and your use case can be qualified as “personal”.
    However it is still unable to use remote control. It said my trial version expired. I restarted some times, but it didn't work. Anyone knows what's the next action should I do to solve this promlem.


  • Natascha
    Natascha Posts: 1,296 Senior Moderator

    Hallo @Martin02,

    vielen Dank für deine Rückmeldung. 

    Wie bereits erwähnt, kann es derzeit etwas länger dauern, bis du von uns eine Rückmeldung bekommst. 

    Bitte habe noch ein bisschen Geduld, da wir derzeit sehr viele Anfragen bekommen. 

    Ich wünsche dir einen schönen Tag und einen guten Start in die neue Woche. 

    Viele Grüße

    German Community Moderator
  • Hallo @Natsscha,

    Ja was ist bei euch etwas länger? Ich warte seit 2 wochend und meine sperre aufzuheben ist ja wohl nicht so schwer!
  • Still showing trial expired an cant connect with colleagues!
  • Blocked because commercial use suspected. what does it mean ?. how can i establish connection with my devices ?. help me

  • Natascha
    Natascha Posts: 1,296 Senior Moderator

    Hi @joyce_you,

    Thank you for your post. 

    Can you please restart your TeamViewer service? Should work properly afterwards. :) 
    If there are any further questions, please let us know. 

    Hi @rtsheole,

    Thank you for your message. If you are connecting to your colleagues in a work environment, a license is required. TeamViewer is free only for personal use to help family and friends. 
    Please let us know, if you have any further questions. 

    I wish you both a great week and all the best, 

    German Community Moderator
  • Natascha
    Natascha Posts: 1,296 Senior Moderator

    Hallo @Martin02,

    vielen Dank für deine Rückmeldung und einen wunderschönen Wochenstart wünsche ich dir. 

    Ich denke, dass du eventuell im Laufe der Woche eine Rückmeldung von uns bekommen wirst. 

    Viele Grüße

    German Community Moderator
  • I use the free version of team viewer for individuals but I always get a message saying that the trial period has expired, how can I solve this problem? Use windows 10

  • Thanks for you reply. It is just solved after I restarted the laptop ^ ^

  • Already done. Still waiting!

    For the moment I'm using **Third Party Product**. At least I can access my PC. It's not as performing as Team Viewer, but it's totally free and it might become a valid solution if TeamViewer staff goes on in asking for a subscription in such and unfair and not motivated way.


  • Glassdub
    Glassdub Posts: 80 ✭✭

    Yap, Yap, Yap, Unsubscibe.

  • fje
    fje Posts: 21

    It seems that they organize this ******* once a year. I got the same problem a year ago and finally resolved it sending the form and being reset in a week.

    Hope the work eficeintely and they solve our PERSONAL problems fast, because we use it for personal use, not commercial ad there is no need to go to another solution.

    You should think as Msoft did... they didn't care about using their products at home (maybe sometimes "illegaly" copied) , it was a way to have all the people to ask to use it at work and it is in the companies business where Msoft got their money.... Just the error IBM did with their OS2 product that tried to correct... tooooooo late.


  • Hi, did you ever get a resolution? I got the same thing a week ago, a few hours after installing another trial version, which then expired this morning, 7 days later. The email TeamViewer sent doesn't address how to reset your license. They make it sound like it's all set, like they did something on their end. I suspect they need to do something but they didn't actually do it. 

    I’ve already uninstalled [including removing the settings], removed the TeamViewer [client] ID from the registry, deleted the computer from the online console, rebooted, ran CCleaner and Glary to clean up any remnants and reinstalled.  TeamViewer somehow still knows what the ID was and automatically fills it in, so it still thinks my trial license is expired. I cannot use it.

    This should just not be happening when someone is just using it for personal use.


    PS I just saw that the TeamViewer ID is tied to multiple hardware and software identifiers on the computer and has nothing to do with the online account.

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