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"Black Screen" not working on Windows 10

Hi

I'm having problems blacking the screen when I have a remote session with Teamviewer. This appears to be woring on Windows 7 machines but the setting does diddly squat in Windows 10.

Any helpful that can provide some form of fix for this?

Thanks!

Comments

  • You arent alone. Many people have posted about the "black screen issue"+ Windows 10 here already.

    Teamiewer Developers are well aware of this problem, but they choose to not to answer here. :(

    Some members provided half ready solutions, but most did not work or only for some devices.

     

    Sad.

  • Well, I'm grateful for your reply, thank you.

  • Natascha
    Natascha Posts: 1,289 Senior Moderator

    Hi there, 

    Thanks for your posts and comments. 

    We are aware of the case, that Black Screen is not working on Windows 10. 

    As mentioned in the relevant Knowledge Base article:

    Not all monitors, video cards, motherboards, or BIOS support the TeamViewer monitor driver solution, which is required to use the black screen. The TeamViewer monitor driver solution is dependent on the implementation of hardware vendors and in case of incompatibility, you may not be able to use this feature with some host computers.

    I really apologize for any inconvenience caused. 

    If there are any further questions, please do not hesitate to contact us again. 

    All the best,
    Natascha

    German Community Moderator [on Parental Leave 🙋‍♀️]
  • me33
    me33 Posts: 1

    Which Motherboard or BIOS is Windows 10?

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