Incorrect choice of commercial use during installation, resulting in a trial period. How to restore the personal free version.
I have no problem with speed.
"Teamviever group" is not responding about my problem (Commercial use, but it' a private use)
@AriannaMicrochi : no one from TV will respond in this thread, you'll need to look at the 1st page, there's a link to a form you'll need to fill and wait for an eventual answer...
Yes, I have filled out the form. I'm waiting for an answer.
But if it must happen often, I'll change product.
hello my personnal account is locked because the system think that i am professional but i am not a professional i just use it to help my familly and friends a few times .
i would like to unclock my account.
I have the same problem.
Buy a license
Find the link to the form you need to fill out by going through this forum. Fill it out and send it in. Wait several weeks to several months for a response. The response may be "send in a signed affidavit that you are non-commercial" but you are not given where to send it. You cannot send it to customer support because you are not a paid subscriber, So attach the image to your reply to the "send an affidavit"
Sometime after that, again waiting weeks to months, if you're lucky, with notice or without, your account starts working again. Or not.
Use another remote control program
Solution 1: 27.90EUR/mo to help family??? NO!Solution 2: yes. I've done. And now my account is again considered commercial.Solution 3: [removed per Community Guidelines]
@Stanislav : what's the TV official position on the ever growing thread of users being incorrectly accused of commercial usage (https://community.teamviewer.com/t5/TeamViewer-General/TeamViewer-thinks-I-m-using-the-software-commercially/td-p/8284) Thank you!
LE: I initially posted this for an upcoming AMA (Ask Me Anything) but it hasn't been accepted...
Hallo @Natascha @Esther @EstherH @Reyhan @Bernd @afabi ,Ich warte nun schon seit mehr als 1 Monat auf eine Antwort bzw rückstellung meiner Lizenz!
Ich möchte bitte endlich mal eine Stellungnnahme / Antwort!!
Ich habe über das Formular einen antrag gestellt und nichts ist geschehen!
Ich habe per E-mail kontakt aufgenommen , das Formular unterschieben und wurde aufs Forum verwiesen. Im Forum geht auch nichts weiter!
Ich habe postalisch und auch via Internet Schlichtungsstellen Kontakt aufgenommen ebenso ohne erfolg!
Was ist so schwer eine FEHL INSTALLATION MIT KOMMERZIELLER NUTZUNGS SPERRE RAUS ZU NEHMEN????
Ich bitte endlich um Stellungnnahme!!
HelloI use Teamviewer every day privately and not commercially because on only one of my computers I have photoshop installed. Except that now I have an incessant pop up that tells me: Professional useCommercial use has been detected and my session will be interrupted in 5 minutes.I also got the following message:Your license limits the maximum session time with a partner, immediate reconnections are blocked. Please try again later or upgrade your license
I had the commercial version in the past but now i want to have the free version. Although i uninstalled team viewer (and the settings off the app) from my pc and installed the free version it didn't work. It does not allow me to connect with a partner, it still shows a message that i used the commercial. How can i get the free version (just for private usage) and get rid of the commercial? Thank you in advance.
Hello guys, some weeks ago I received an alert that Teamviewer thinked I use this software for commercial purpose and so locked my use in 3 minutes.I used the common form explaining my reasons and received the answer from Teamviewer support Team... they believed me and says they set my account to free again.
But it still doesn't work. I still can't use teamviewer from my desktop to control my notebook on the same LAN. It is very sad. What can I do?
I have been using Team viewer for several use for personal use. I have never used it in works environment. But I use my works laptop at home. I use the latest version. In the last 6 months, the team viewer gets disconnected in 5 minutes and is asking me to wait.
When I am not using team viewer in "work environment", why is this happening. I have always praised team viewer for providing this free and good quality service for personal use.
Can you please offer a solution in my case.
I just downloaded and install TeamViewer 14 for personal use on my personal Windows 7 PC. I connect to a friend's personal PC to supervise an online application they are doing, however, after about five minutes the session times out and I need to wait 10 minutes before I can reconnect.
This is the message I am getting:
"This was a free session sponsored by www.teamviewer.com.TeamViewer sessions are free of charge for personal use.
We thank you for playing fair!
Your TeamViewer session has timed out and will be closed.
Is this something new from the TeamViewer team? To limit the personal use sessions to 5 minutes with a timeout of 10 minutes?
well I got my email saying it was free again - though I still get the nag at the beginning warning me about commercial usage (that makes it sound like it thinks that's what I'm using it for) but I manage to connect to my mother's pc for several hours over the weekend. Mind you that's just one of her computers, so we'll see when I connect to another one. I did have one person connect to me to check it out, it was only for a few minutes but that was ok too, hopefully the problem is fixed
You're lucky I am getting no answers for more than a month now !
Still no answer from support !!!!! It's been more than a month now. What a shame.
@Anthony75 : yeah well technically they support paying customers, we're basically doing a favor for personal users, but probably this strains their architecture, so unless we pay, we're more than free to look for alternatives.
Bonjour, J'utilise Teamviewer en public depuis 2 ans et depuis la mise a jour. Je me fait déconnecté toute les cinq minute en me mettant que je l utilise professionnelement
Pourrier vous aider. Merci
Ich habe vor 4 Wochen das Formular ausfgeführt und verschickt. Bis jetzt noch nichts vernommen. Lästig ist aber die Herinnerungsmeldung, die jedesmal erscheint obwohl ich Teamviewer momentan nicht benütze. Kannst du mich einen Zeithorizont angeben wann das Problem gelöst wird?
Danke und mit freundlichen Grüssen
Hi, as you can see from my account, I have used Teamviewer Free in the past to support a local charity.I now do voluntary unpaid work to support my local General Practitioners' Surgery (My Doctor).I would like to use Teamviewer Free to help me in my work which includes updating the TV screen in the surgery showing images and videos promoting health.Teamviewer Free assumed that I was using the service commercially, probably because it recognised the installation of SignageLive on the remote PC which is the well known service used for displaying information on screens.Please will you allow me the use of Teamviewer free, because the surgery cannot afford the licence fee.
Thanks, Geoff Hill
If this was the case it would be fine if they just told us "we can no longer support free users" and we'd move on but this facade they have is not doing them any favours.
I _was_ a paying customer until i was treated like this, i kept my private usage separate from my business usage in an effort to "do the right thing" but now, **bleep** it, i'll use something else.
Good luck finding something, I tried a couple and they were rubbish. I don't know what happens to good products, they either get 'updated' to death until they are unusable (like microsoft did to skype) or they just seem to let them rot like ICQ. Or they start a new program and promise it will be forever free but a few years down the track they keep it free but bury under stacks of advertising to upgrade and are forever trying to sneakily you get you to upgrade (avast), and it seems teamviewer is doing this
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