@DutchArjo: which Teamviewer version do you have?
Dutch, are you sure it's not only the old Teamviewer version that produces the timeout? I would try to install v14 on mother's laptop.
After updating my v12 (that had the timeout issue) to v14 its working fine here. Hope it stays that way ;-)
I have been using Team viewer for several use for personal use. I have never used it in works environment. But I use my works laptop at home. I use the latest version. In the last 6 months, the team viewer gets disconnected in 5 minutes and is asking me to wait.
When I am not using team viewer in "work environment", why is this happening. I have always praised team viewer for providing this free and good quality service for personal use.
Can you please offer a solution in my case.
I just downloaded and install TeamViewer 14 for personal use on my personal Windows 7 PC. I connect to a friend's personal PC to supervise an online application they are doing, however, after about five minutes the session times out and I need to wait 10 minutes before I can reconnect.
This is the message I am getting:
"This was a free session sponsored by www.teamviewer.com.TeamViewer sessions are free of charge for personal use.
We thank you for playing fair!
Your TeamViewer session has timed out and will be closed.
Is this something new from the TeamViewer team? To limit the personal use sessions to 5 minutes with a timeout of 10 minutes?
well I got my email saying it was free again - though I still get the nag at the beginning warning me about commercial usage (that makes it sound like it thinks that's what I'm using it for) but I manage to connect to my mother's pc for several hours over the weekend. Mind you that's just one of her computers, so we'll see when I connect to another one. I did have one person connect to me to check it out, it was only for a few minutes but that was ok too, hopefully the problem is fixed
Thank you for your post.
Can you maybe provide the exact message that you receive?
Thanks in advance and all the best, Natascha
German Community moderator 💙 Moderatorin der deutschsprachigen Community
You're lucky I am getting no answers for more than a month now !
Still no answer from support !!!!! It's been more than a month now. What a shame.
@Anthony75 : yeah well technically they support paying customers, we're basically doing a favor for personal users, but probably this strains their architecture, so unless we pay, we're more than free to look for alternatives.
Bonjour, J'utilise Teamviewer en public depuis 2 ans et depuis la mise a jour. Je me fait déconnecté toute les cinq minute en me mettant que je l utilise professionnelement
Pourrier vous aider. Merci
Ich habe vor 4 Wochen das Formular ausfgeführt und verschickt. Bis jetzt noch nichts vernommen. Lästig ist aber die Herinnerungsmeldung, die jedesmal erscheint obwohl ich Teamviewer momentan nicht benütze. Kannst du mich einen Zeithorizont angeben wann das Problem gelöst wird?
Danke und mit freundlichen Grüssen
Hi, as you can see from my account, I have used Teamviewer Free in the past to support a local charity.I now do voluntary unpaid work to support my local General Practitioners' Surgery (My Doctor).I would like to use Teamviewer Free to help me in my work which includes updating the TV screen in the surgery showing images and videos promoting health.Teamviewer Free assumed that I was using the service commercially, probably because it recognised the installation of SignageLive on the remote PC which is the well known service used for displaying information on screens.Please will you allow me the use of Teamviewer free, because the surgery cannot afford the licence fee.
Thanks, Geoff Hill
If this was the case it would be fine if they just told us "we can no longer support free users" and we'd move on but this facade they have is not doing them any favours.
I _was_ a paying customer until i was treated like this, i kept my private usage separate from my business usage in an effort to "do the right thing" but now, **bleep** it, i'll use something else.
Good luck finding something, I tried a couple and they were rubbish. I don't know what happens to good products, they either get 'updated' to death until they are unusable (like microsoft did to skype) or they just seem to let them rot like ICQ. Or they start a new program and promise it will be forever free but a few years down the track they keep it free but bury under stacks of advertising to upgrade and are forever trying to sneakily you get you to upgrade (avast), and it seems teamviewer is doing this
@Akala : funny thing, I wanted to post this, but you gave me the perfect opportunity by your message. Well, ICQ was the grandfather of all chat programs, I remember how it was the top back in 2001 2002, almos 20 years ago, but it faded, overtaken by different types of Messenger (Yahoo! etc.) Now it's Russian and nobody uses it, almost.
But back to my story: I've been a long time user of Piriform products, most notable CCleaner. Recently it was purchased by Avast and I've upgraded to latest version yesterday. What do I notice? A nice message saying: This is free version not to be used in commercial environment or something similar and I was thinking come on not you as well!
ahh drat, I use ccleaner as well but haven't updated in the past week or two, but it is definitely becoming a habit It happened to lots of graphics programs too, I guess I'm just too old remembering all this stuff. But if you can't predict the future just say you'll keep it free for as long as possible, dont make promises you can't, or don't intend, to keep. Even though my teamviewer was fixed, I don't have a lot of confidence when I try it on some of my mother's other computers. Oh well, one battle at a time
@Akala : when I saw the big letters of "Thank you for playing fair!" in the latest CCleaner version I said what the...
I use TeamViewer to connect from my mobile to my personal pc and for a while it tells me that it has detected that I am using it commercially.
On occasion I have connected to other equipment, but not for commercial use ....
What can I do to solve it?
Team Viewer recently (a few weeks ago) suspected commercial use althought I changed nothing in my habits for years (same family/friends!).
And yesterday, I got the CCleaner pop up as well!
My home PC is a second hand DELL with Windows 10 Pro. Could it be a windows update that makes those softwares thinks I'm on a pro machine (server signature or something ?)
@pjgfi : no I don't think Microsoft would mess up with installed software in such a way (i.e. the displayed pop-ups clearly come from the applications itself). Moreover I got the CCleaner pop-up on other older versions of Windows as well (at least version 7).
For me it's just a coincidence but it made me grin, and I was thinking how did Piriform came up with the same wording as TV? Thank you for playing fair! We do play fair, TV, we always did, but you seem to no longer play by your own rules.
@pjgfi : sorry, on Windows 7 I get warnings from both CC and TV, and recently I also saw some updates on Windows 7 but they were some preview versions of .NET Framework (anyways, Windows 7 is almost EOL so they won't update with feature).
However, I don't have the CC warning on Windows XP, which makes me think the following: all my Windows versions are PRO versions (i.e. I always preferred to pay a little extra in order not to have the Home version (which lacks RDP for instance)).
But if both software include in their check that the Windows version is a Pro version, then this is extremly dumb, nothing prevents me if I want to pay for it to use a Pro version as a non-professional user.