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Sunsetting TeamViewer 3 and 4

Esther
Esther Posts: 3,249 Community Manager

Dear Community users,

We would like to announce that TeamViewer will discontinue the service for TeamViewer 3 in March 2019 and TeamViewer 4 in December 2019.

Throughout the TeamViewer history, TeamViewer has brought numerous products and services - like Remote Access, Remote Management and Augmented Reality Support - to the market. 

Since its first launch in 2005 the TeamViewer products and services were enhanced continuously based on user feedback to ensure the best user experience. On top of that we always made sure to support the latest operating systems, implement and deliver the highest security standards as well as best operating performance. This applies of course to all our software products and services. 

We carefully consider the needs and context of our customers. Based on this we improve our solutions with the latest technologies to be future proof as well as support their current work environment. The new Product Lifecycle Policy put this into a transparent framework for our products and services. TeamViewer solutions always consist of the software client and the related infrastructure services. We recommend to always use the latest software client of TeamViewer to ensure compatibility with the latest operating systems, highest security standards and performance.

Our free plan for non-commercial use is offered in the most recent version. If you are a personal user of the free version, please make sure to always use the most recent version. Active customers on a subscription plan can use the service according to our EULA.

If an older version is still in place, please find below a time table displaying the stages End of sales (related to the client software itself) and Service discontinuation (related to the infrastructure provision) representing the availability for each client version and its service. 

TeamViewer version Initial Sales End of Sales Service discontinuation
TeamViewer 1 2006 October 2006 June 30th, 2017
TeamViewer 2 October 2006 September 2007 June 30th, 2017
TeamViewer 3 September 2007 December 2008 March 1st, 2019
TeamViewer 4 December 2008 November 2009 December 1st, 2019

 

For further information, please also see the information about the TeamViewer Product Lifecycle Policy or visit the corresponding Knowledge Base article within our Community.  

In case of any further questions, please do not hesitate to contact our service teams.

All the best,

Esther

Community Manager
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Best Answer

Answers

  • elpiniki
    elpiniki Posts: 1

    Hi ,

    We have a premium version of teamviewer 3.Τhe change concerns those who have purchased a license or only those who have a  license as service of teamviewer.If you need any other details dont hesitate to contact me.

    All the best

    Elpiniki

  • fabio4
    fabio4 Posts: 1

    Hi,
    We have a TeamViewer 3 Premium license  (3 channels)   there is no way we can continue to utilize this version after the end of life? If we want upgrade to the newer version we have to purchase the license at full price?

    Best Regards

  • I support a small business that this has directly affected. Unfortuately there was no notice other v3 just not connecting at the end of march. The updated pricing model of monthly / annual fees is simply too costly and not a viable option for them.

    If you want to only maintain newer versions for security reasons, that is certainly understandable, but you need to offer those license holders that have perpetual licenses the option to upgrade to a newer perpetual license.

    I have a perpetual license for v9. How long will it be before I have to seek out a different solution?

  • Esther
    Esther Posts: 3,249 Community Manager

    Hi @CS_Searcy 

    Thanks for your post and your feedback.

    Please feel free to reach out to our service team to discuss your options directly.

    Here is the link to get the phone number or to submit a ticket: https://www.teamviewer.com/en/support/contact/

    Thanks a lot and best,

    Esther

    Community Manager
  • Esther
    Esther Posts: 3,249 Community Manager

    Hi all,

    As announced in December last year, TeamViewer discontinues the service for TeamViewer 4 as of now.

    In case you need to help in updating your TeamViewer plan or software please feel free to reach out to our Service and Sales team.

    Thanks and best,

    Esther

     

    Community Manager
  • We have v4.

    We bought the license as life time = forever.
    Why do you change the police ?
    Can you refund ?

  • Esther
    Esther Posts: 3,249 Community Manager

    Hi @bidasknakayama 

    Thanks for your feedback.

    Would you mind reaching out to our service team to discuss your options directly?

    Here is the link to get the phone number or to submit a ticket: https://www.teamviewer.com/en/support/contact/

    Thanks in advance and best,

    Esther

    Community Manager
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