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Commercial use - Connection time out

19293959798309

Comments

  • pv7721
    pv7721 Posts: 139 ✭✭

    @davide4 : they say they do, but in reality, who knows? I for one abandoned all hope, I still get nagged, even after sending the declaration

  • Thanks yous for repply my trouble but I can't find verification form. Please give me verification form. I still waiting for you because mt account have been lock ( 0 day remaining ).

  • gboy8510
    gboy8510 Posts: 1

    I have completed the Decalaration of Personal Use form but do not know for what device this message was for. I use Teamviewer only for personal use (family and my own PCs) for many years. By accident I deleted the original message so I don't know to whom I can return this form to.

    Can you help?

     

    Thank you 

  • I use Team Viewer for my family and i don't use Team Viewer foe make a money ( business ). But i don't know why my Team Viewer was expired and now i can't use my TeamViewer. i need your help so early. Thanks.

  • AlenaC
    AlenaC Posts: 635 Moderator

    Hi @Photosthanh ,

    thank you for your post.

    Please read these articles Why do I see TeamViewer trial - 'Your trial period has expired' ? / Why do I see 'Commercial use suspected' / 'Commercial use detected'  for more information. There you can also find the form you are looking for.

    If you need more information, please let me know :)

    Have a nice day, Alena

    Spanish Community Moderator

    Support us on Trustpilot💙
  • Maybe i was complete and now my Team Viewer can't run besause 0 day remaining. :3:3:(:(:(

  • Baibon
    Baibon Posts: 1

    Dear TeamViewer Support,

    I'm use TeamViewer for remote to my computer at home. TeamViewer not me "use commercial version for 5 mins". Please change me to free version.

     

    ID: **Please do not post TeamViewer IDs**, **Please do not post TeamViewer IDs**

     

    Thank you,

    Mr. Kasama [the personal information has been removed]

  • pjgfi
    pjgfi Posts: 4

    For some reason, yesterday I had a session with no warning at all.

    Can't remember if you get the warning AFTER you've chosen the distant PC in the list?

  • Team Viewer make me so sad and so trouble. although i need Team Viewer so much but i can't use it and now i wil unintall because this is only option i can do it..

    Thank you so much for reply my message. :(:(

  • As directed, I completed and signed the “Declaration of Personal Use” forms. 
    As I did not know which TeamViewer ID was the subject of the "audit", I completed and signed forms for each I use, attached as PDF files, and sent each to [email protected]
    Shortly afterwards, I receive a reply to each email with a Subject of "Not read: Declaration of Personal Use ..." and containing (in the email Body) "... was deleted without being read on Wednesday, April 10, 2019 4:50:33 AM (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna."
     Is anyone else getting similar results?
    And,
    What am I doing wrong?
    How do I correctly send these forms to the TV sales team without them automatically being deleted?
    Any help is appreciated!

  • So tired and i try unstall Team Viewwer.

    thanks you.


    @pjgfi wrote:

    For some reason, yesterday I had a session with no warning at all.

    Can't remember if you get the warning AFTER you've chosen the distant PC in the list?



    @pjgfi wrote:

    For some reason, yesterday I had a session with no warning at all.

    Can't remember if you get the warning AFTER you've chosen the distant PC in the list?


     

  • AlenaC
    AlenaC Posts: 635 Moderator

    Hi @Photosthanh ,

    thank you for your post. Could you please send me in a DM your email address to see, if we received your form?

    Please remember that this takes a bit of time to change the status of your account, so please be a bit patient.

    Have a very nice day!

    Alena

     

    Spanish Community Moderator

    Support us on Trustpilot💙
  • chjohans
    chjohans Posts: 8

    Yeah right, like filling out that form makes any difference whatsoever. I did that months ago, 3 times, no response no nothing and TeamViewer still claims I'm using the software commerically. Which I'm not doing, never hade and certainly never will after this, like they know better than myself what I'm doing.

    Anyhow my solution was to uninstall TeamVIewer and install a (free) competitors product. No more "commercial usage" message, and no more TeamViewer, ever!

    Don't get me wrong, I'm grateful for the time I've been able to use their software for free. But I also think that as long as they have a "free usage" policy for non-commercial personal use they should honor that - and not falsely claim "commercial use" when it's not! That is just unethical, and I certainly don't want to deal with unethical companies, and even less do I wan't to give them any of my hard earned money.

  • AlenaC
    AlenaC Posts: 635 Moderator

    Hi @Underwhelmed,

    thank you for your post. 

    I think the problem is that you attached the files in PDF form and sent them to sales. 

    Please read this article Why do I see TeamViewer trial - 'Your trial period has expired' ? . There, you will find the link to the form you have to fill up (and upload your log files).

    Please let me know if I can provide you with more information.

    Have a nice Thursday :)

    Alena 

    Spanish Community Moderator

    Support us on Trustpilot💙
  • yes. Maybe i try to resent.

    Thank you. :( 

     

  • (edited by moderator)

    i have 2 account. Maybe this is **please do not post private information** or **please do not post private information**. Please help me check again.

    Thanks.

  • Thanks for the quick response, and suggestion, AlenaC!
    However, I was just following the instructions TeamViewer emailed me:

    -------- Original message --------

    From: TeamViewer News <[email removed by moderator]>

    Date: 4/9/19 8:00 AM (GMT-06:00)

    To: [email protected]

    Subject: WARNING: Possible Violation of EULA
    Dear TeamViewer User,
    We are contacting you today for purposes of license auditing pursuant to sect. 3.9 of the TeamViewer End User License Agreement (EULA). The EULA governs your usage of the TeamViewer product. You accepted the provisions of the EULA upon downloading the TeamViewer client.
    Pursuant to the EULA, the personal use of TeamViewer is free of charge. However, based on analysis of your product usage , we have reason to believe you are using the product in a commercial context. Per the EULA, commercial use requires a paid license. Please visit https://w w w. teamviewer. com/en/buy-now/ for an overview of appropriate license offerings or contact us directly at (888) 269-6705.
    If your use should indeed be solely for personal use, please provide us with your declaration of personal use. Please fill out and sign this form and return to [email protected] teamviewer. com.
    Please keep in mind that should you fail to clarify your usage of the TeamViewer product, you are in breach of the EULA and your usage may be throttled or blocked completely. TeamViewer reserves the right to take further action for purposes of enforcement of the license terms under the EULA.
    Sincerely,
    Your TeamViewer Team

    There are no additional instructions, so I filled out and signed the form, attached it as a PDF file to an email and sent to salesteam, as instructed. I did this for each of the 5 TV ids I have, because there was no indication in the original TV email WHICH TV id had been flagged. Also, tried attaching all 5 to one email. Every email attempt resulted in the "NOT READ ...deleted" response I reported earlier.
    I was flagged and "banned" from TV use last summer and went thru the process you suggested to get the ban "lifted". However, the whole process took well over a month. I was hoping that filling out the form and returning to [email removed by moderator], as instructed, would keep me from being banned to start with.

    I do not and have not used Teamviewer for commercial purposes. I do have a PLEX media server on one of my home computers and do subscribe to a VPN which I use occasionally. Again, only personal, non-commercial use. Could either of these be the reason I have been flagged as commercialflagged as commercial use?
    TeamViewer is a fantastic product and I am grateful for being able to use it for free. But it is frustrating when I've followed the minimal instructions provided, spent a lot of time responding, and still apparently am no better off than when I started. I fully expect I will be banned soon for not responding to the WARNING email.
    Thanks, again, AlenaC!

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Underwhelmed : just by sheer curiosity, what's the email client that managed to tell you that they deleted your email without even reading it?!?

  • Outlook 365
  • JoshP
    JoshP Posts: 546 Senior Moderator

    Hello @Underwhelmed and everyone,

    Thanks for your posts and feedback. We apologize for any confusion.

    Regarding the Personal Use Declaration forms, I have verified with our team that the message received, regarding the replies being deleted without being read, is being generated incorrectly by our ticket system.

    Please rest assured we are reviewing all responses that we receive to the email replies.

    I hope this helps clarify!

    Josh P.
    Senior Community Moderator




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  • jacottin
    jacottin Posts: 5

    Hello Yuri, 

    Thanks for your answer. By "the other ID", you mean the ID of the computer I'm trying to remotely access ? It doesn't have any problem. I have access to it without any problem if I use my cell phone to access it. It also works from another computer. I just have an issue with my computer (user ID **Please do not post TeamViewer IDs**). 

    I resubmited the request to reset the account last Monday but haven't had any news since then. 

    On the computer where I have the problem, where is stored the info saying that my "ID" has an expired trial version ? Couldn't I "erase" this info to make a clean start on the computer ?

    Thank you in advance for your help.

  • jacottin
    jacottin Posts: 5

    Hello Yuri, 

    Thanks for your answer. By "the other ID", you mean the ID of the computer I'm trying to remotely access ? It doesn't have any problem. I have access to it without any problem if I use my cell phone to access it. It also works from another computer. I just have an issue with my computer (user ID **Please do not post TeamViewer IDs**). 

    I resubmited the request to reset the account last Monday but haven't had any news since then. 

    On the computer where I have the problem, where is stored the info saying that my "ID" has an expired trial version ? Couldn't I "erase" this info to make a clean start on the computer ?

    Thank you in advance for your help.

  • Yuri_T
    Yuri_T Posts: 2,259 [Former Staff]

    Hi @jacottin ,

    Thank you for your reply.

    Yes, the other ID means that the ID of the computer you try to remotely access.
    If you confirm that the endpoint device has no problem, you need to raise a ticket with the local TeamViewer ID because clean uninstalling and install TeamViewer again does not help in this situation.

    Also you might need to wait for the reply upto 7 business days.

    Hope this information will be helpful.

    Thank you for your understanding and all the best.
    Yuri

    Former Japanese Community Moderator
  • Same goes for me as well. I am going to switch app. Is there a way to add Teamviewer in an iframe of my website?

     

  • bazbsg
    bazbsg Posts: 99 ✭✭

    I got the warning again. I was just checking my home while traveling again. This time they "suspect" instead of "know".

    This time my connection partner is also me since it's my PC at home. So I am connecting from my PC to my other PC and neither one of me is commercial. Last time I got suspended my connection partner was my mother and at 85 years old she is not commercial either. None of these PCs I mentioned are using a server OS. The only thing I can't know or control is the wifi connection I am connected to. If I log in from a hotel or McDonalds or Starbucks is that commercial use?

    I would think Teamviewer is more awesome if they didn't keep accusing me falsely.

    Screenshot 2019-04-15 08.56.33.png

  • Bmac1122
    Bmac1122 Posts: 2

    Good Afternoon, 

    Ive contacted you guys servel times and even create a ticket. Still nothing. Its been over a month and still trying to use TV on my laptop and keeps getting the same msg. Not sure what to do at this point. I use TV to help my dad on his desktop and use it at home for recordings shows.. nothing else. Any one have any soultion how to fix this problem?

    The ticket system is very slow and almost feels like FREE COUSTOMERS are on back buruner with them.. its kind of sad 

    Any help would be great. 

  • Bmac1122
    Bmac1122 Posts: 2

    Good Afternoon, 

    Ive contacted you guys servel times and even create a ticket. Still nothing. Its been over a month and still trying to use TV on my laptop and keeps getting the same msg. Not sure what to do at this point. I use TV to help my dad on his desktop and use it at home for recordings shows.. nothing else. Any one have any soultion how to fix this problem?

    The ticket system is very slow and almost feels like FREE COUSTOMERS are on back buruner with them.. its kind of sad 

    Any help would be great. 

  • pv7721
    pv7721 Posts: 139 ✭✭

    Unless using an unnamed alternative or getting a very expensive annual license, there is nothing else to do.

  • lfabbri
    lfabbri Posts: 1

    I am using a computer where the previous user had a trial business account.  The trial has expired.  Now that I am using this computer I want to use a personal account instead of business but I can't see where I can change this?

  • bazbsg
    bazbsg Posts: 99 ✭✭

    I found out it's my PC at home that they "think" is being used commerically. When I connect from the hotel to my mom's PC there is no warning. When I connect from the hotel to my own PC I get the warning.

    My PC at home is a small (4" x 4" x 2") PC running Windows 7. It is connected to the TV so I can watch YouTube or other videos and I can also monitor my security cameras while I'm away. Absolutely nothing commercial. I usually connect to it remotely and very, very rarely I might connect from it to my upstairs PC for the TV up there.

    I don't see how they could possible consider that commerical.