Check your log file and see what it is saying right before it gets disconnected. C:\Program Files\TeamViewer\TeamViewer12_Logfile.log
I'm having this issue too but I believe it's because I'm leaving the session idle too long.This is the log entry I get before disconnects'CMainWindow::TrackIdleTime(): System goes idle. (IdleTime=344045)'
I have that line but not right before the session ends, but i do have these "suspicious" entries:
2017/04/10 23:36:32.969 CStreamManager::ParticipantRemoved: Our own participant was removed, we must terminate our session2017/04/10 23:36:32.970 RA: quality suggestion by capacity measurement: (350)2017/04/10 23:36:32.970 RA: Audio quality set to 1200002017/04/10 23:36:32.970 RA: Stopping capturing thread2017/04/10 23:36:32.971 RA: LoopbackCapture with 4 discon events within 3967870 ms2017/04/10 23:36:32.971 RA: RemoteAudioSender stopped2017/04/10 23:36:32.971 RA: LoopBackCapture stopped
and so on.
I find these suspicious - "CStreamManager::ParticipantRemoved: Our own participant was removed, we must terminate our session" because in top of this problem im also getting a "blank tab" out of nowhere. See:
Search for a line that says 'Connection closed by user' in the log on the device you're connecting from. That is right where the sessions are being disconnected for me but I'm not doing it thats for sure.
I'm also getting the CStreamManager:articipantRemoved message in my log and I'm also getting blank tabs appearing randomly as well.
This new release is just very buggy IMO
Yes, i also have that "Connection closed by user" in the logfile from the device i'm connecting from.
There's something wrong with this build indeed. An update or answer from the devs would be appreciated.
I thought I was having similar timeouts, turned out it's the x being clicked on the top left corner, (as seen in the screenshot you posted) even in full screen mode when it's not visible. Your blank page is probably from clicking the +. I haven't figured out how to move the menu or disable it. Dont recall it being there before the last update.
Hello guys, I have a problem with my teamviewer. I use the Teamviewer only in private use. However, Teamviewer shows the following problem:A connection could not be established. The remaining license of your connection partner has expired.Since your partner uses TeamViewer commercially, he or she (one of the connection partners) needs a license.CCould you please help me out?rregards,KKanpet Khanna
How can I get rid of this message and the loss of connection after 5 minutes?
I'm using it only for private purposes.
Thank you for your post!
Please have a look at this Knowledge Base Article:
It will give you all the details on why you may be receiving that notification as well as a link to a web form via which you can contact our support team.
There are already many topics on this board that refer to the subject of commercial use and point to the relevant article. That is why I would also like to kindly remind you to use the search function before posting a question. Since we have many active users, it is very likely that it has already been answered and you can get your solution straight away
All the best,
Yes, and from the logs it seems Teamviewer has their own participant. Sounds like they're accessing our computers.
"CStreamManager: ParticipantRemoved: Our own participant was removed, we must terminate our session"
STMREUSABLES, Sorry but this is not user error. I've been using Teamviewer for years without issue up until the last update. Sometimes it disconnects on it's own when I'm not even touching my keyboard or mouse after 30-60 mins. And the blank page is not from hitting the +. I know how that works I only have a single session open so I'm not accidently hitting the + when switching sessions at the top.
I need some assistance. I may have accidentally sign up as a commerical user because I'm being told that my trial expired, but I 'm using it for personal use. How can I fix this error, so I'm able to use teamveiwer again.
Any help is appreciated.
In this Knowledge Base article you will find all relevant information and a link to the form to contact the dedicated TeamViewer staff for this.
Thank you for this information.
I can confirm this issue is not present in the enterprise licensed version of Teamviewer v12.0.75813. Either the free version is bugged or they added random disconnects.
@STMREUSABLES of course it's not by clicking the + button lol
You think we are that stupid?! It opens that tab by itself.
I love that there are no replys by the devs. Seems that they really don't care about free version.
Hi. I need help. I have accidentally installed teamviewer for business and now it says that teamviewer is expired. I'm using teamviewer for personal puposes, just to connect on my second pc. How to reset licence back to free? Please help. Thank you.
Please have a look at this Knowledge Base article to get help.
Thank you, Esther
Please have a look at this post
I'm getting 'Trial version *expired*' at the bottom of the TeamViewer panel following an instal on a new Win10 laptop.
I followed the instructions in the KnowledgeBase article, but when I submit the details on the page https://www.teamviewer.com/en/support/personal-use-verification/ , I get a 500 error:
Can you advise what I can/need to now, please? Thanks
Can you please try it again? I tried it now and it seems to work
Same thing in IE, and - bizarrely - Edge won't let me attach the log file!!
Perhaps I'm doing something wrong? What should I be entering as the Device ID?
Hi sayling,Can you please try it again? I tried it now and it seems to work
Just tried again, in Chrome, and all good.
Thank you for the update! I'm glad to hear that everything works again
Could you please change mz account to personal use only, I installed it by mistake as bussines. Thank you
Thank you for your screenshots. I like to inform you, that we fixed this issue:
Please try again to fill out the form here
Thank you. :smileyhappy:
There are already many topics on this board that refer to the subject of expired trial versions and point to the relevant article. That is why I would also like to kindly remind you to use the search function before posting a question. Since we have many active users, it is very likely that it has already been answered and you can get your solution straight away
Thank you in advance!
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