recently my teamviewer suspected i used for commercial. But i only use it for personal use.
I am a long time user of TeamViewer and use it at work to check my PC at home.
Today, I have started to get a warning that Commercial Use is detected and I can only connect for 5 mins.. Whilst this is not true (as I am using it for personal use) I get why TV is saying this as I am using it from work, so I accept this.
But, it says that I an connect for 5 mins, which is fine as in general I am usually just doing some simple admin.. But I am being disconnected after 30 seconds... I am then limited from re-connecting for a further 10 mins..
This is now unusable and a huge disappointment as I can't use TV at all.
Anyone know why I am not getting the 5 mins I am told I will?
Please fill in the form and wait.....wait.... wait.... good luck!
Please submit the form and wait wait wait... Good luck!
...make that more than 500 posts in this thread... (The number at the bottom is the number of pages. Each page has at least 10 entries.)
i have the same problem but now its cutting out after a few seconds and says cannot reconnect excess time used. it also has reported me as a commercial user have sent in to support but no reply yet
seems teamviewer is having trouble with the concept of "team"
if its not sorted will look for other systems
I've set up a computer for remote management at my fathers house to help my him with computer problems occasionally.I've added it to my list of computers and the connection works great, except that I get disconnected after 5 minutes, and then I have to wait for a while before re-connecting or I get an error message.I've tried to make things as easy as possible, and register his computer in the "My Computers" section in the TeamViewer manager by installing the Host version and enabling "easy access" from my account.Should this be set up in a different way? With him creating an account and that I use this to connect to his computer through my contacts or something?If this is a limitation of the Free License, I'll rather use a different solution for this sporadic support need.**Third Party Product** or something is really all I need, but I figured using a trusted provider like TeamViewer would be both more safe and easier to manage.Doesn't seem like this is the case.
I've set up a computer for remote management at my fathers house to help my him with computer problems occasionally.
I've added it to my list of computers and the connection works great, except that I get disconnected after 5 minutes, and then I have to wait for a while before re-connecting or I get an error message.
I've tried to make things as easy as possible, and register his computer in the "My Computers" section in the TeamViewer manager by installing the Host version and enabling "easy access" from my account.
Should this be set up in a different way? With him creating an account and that I use this to connect to his computer through my contacts or something?
If this is a limitation of the Free License, I'll rather use a different solution for this sporadic support need.
**Third Party Product** or something is really all I need, but I figured using a trusted provider like TeamViewer would be both more safe and easier to manage.Doesn't seem like this is the case.
to get around all this lunacy with TV, and commercial use, I started using **Third Party Product** for the remote desktop part, and openssh paired with FileZilla to get the file transfer GUI part . DONE, for me, its the exact same functions as I used with TV with no more hassle.
Fill in the form and wait, good luck!
@krugern : yep, as you get an email with each post, you get it once as you made it, and a 2nd time when it gets edited. So the editing of 3rd party product names is only an illusion, anyone browsing this huge thread will eventually notice that 3rd party product names are more and more often mentioned.
Even better, I got asked to fill out a survey on this very website. Can't say I gave them a positive review.
@krugern : yeah, happened to me as well
I have said this already in this thread however, given the moderators behavior and the total lack of proactive response from the company itself, I think it is worth underlining how many TV users may now be reacting.
Instead of applying damage control and rescuing the situation, you chose to double down on the removal of free users. Like I said before, if you don't want us, all you need to do is remove the Personal Use option from your website. The fact that you won't do that yet accuse all of us as liars indicates you are keeping the Personal Use option to act as clickbait.
If you seriously believe that getting people with zero intention of commercial usage to download, install, and use your product, only to accuse them of commercial use later is a good method for selling licenses, well as the Americans would say, "I have a bridge in Brooklyn to sell you."
Just look at this thread...You are literally destroying ALL your company's credibility with this insane policy! I promise you, none of these people have anything nice to say about you now and many are busy shouting from the rooftops.It's not as though you are unaware of it either. Everytime someone uninstalls your product they are asked to explain why. Unless you never read those comments, you must be getting hit with 100's if not 1000's of furious ex-users explaining why they have chosen to refuse your paid option and install a THIRD PARTY PRODUCT.
Oh, and by the way, just in case you get it into your heads that deleting this entire thread will solve the problem, I'm here to tell you it won't. It will just make matters much worse. For a kick-off, I have saved a screenshot of every single page which I keep updated as more and more people post about their frustration. The day you delete this thread is the day I will release the lot as a PDF to both your competition and to reviews such as PC Magazine. I'm sure it will make an impressive story!
2 weeks now nothing happents its the 3rd ticket who im sending to them .......
Having free easy to use version was a great marketing strategy, leading to many licence purchases, with the free version making it the first name that came to mind. It might still be 'free' but it's certainly not easy to use anymore (having to submit forms and wait for any action).
Unfortunately it looks like "Game Over" for TeamViewer Free, and I shall be moving myself and family members to an alternative product.
"Each page has at least 10 entries."
I counted 50 entries each on page 57 and 58. Oddly, page 1 has 52 entries unless I miscounted.
I've noticed the page numbers don't seem to increase as quickly as the I'd expect based on the number of emails I receive. Maybe when this thread started a year and a half ago there were fewer per page??
@bazbsg : TV moderators often merges in this one topics opened by other users not aware of the existence of this one. This might influence page counts and posts per page (and recently noted posts being deleted).
For about the third time now TeamViewer's over-aggressive "commercial use" detector has deemed my use as being commercial when it isn't. I've completed the relevant form, it's been re-set to "free" and then about a week later it re-detects something it thinks is commercial. It's just getting beyond a joke and the product becomes so restricted as to make it useless.
There's no detail given, no dialogue, no explanation as to what's triggered it *again* - no nothing, just "fill in this form" for a 3rd time - after which nothing happens for (last time) over a month before it gets reset. That's one broken process.If anyone from TeamViewer can resolve this properly then please could you? I think TeamViewer also need to have a look at their over-twitchy detection algorythm!
I got the same issue.
I filled in the form with name account, email address and an explanation on how I am using Teamviewer.
Guess what? No replies. And still detected as commercial use.
As stated above, really a **bleep** CUSTOMER SERVICE.
@Doversole : when did you fill the form? The resolution time is completely random.
Thats it for me.
I am going else where. Dont know where but I will find it
@Closed account wrote:and I have nothing to do with dogs!
You mean, not that you would want aired in public... LOL!!
Same problem here but the remote connection times out in about a minute, and certainly not five minutes. TeamViewer is not a workable solution for remote management at present due to these issues. I've also reported the 'suspected commercial use' to the team and it normally takes a few days for this block to be lifted.I understand the fact that TeamViewer's attempt at protecting their revenue stream is valid, as we (the community) are benefitting from a free licence - however, the software incorrectly applies its blocking methods when all I appear to have done is change a Raspberry Pi hostname?
Because after my last forum message above the connection time was 1 minute and waiting time 10 minutes, I stopped with Teamviewer.
A TV employe writes here that nothing is changed: After updating, free users - those who don’t have a license - will still be able to use TeamViewer as usual. There is no change regarding personal use with TeamViewer 14.
I'am not the only one, Natascha, but something is changed !!!Teamviewer cannot be used for free anymore. It's become a trial version. You can use it for 1 time if you never have used it earlier.
[removed per Community Guidelines]
I got an email stating that my post was removed because I was advertising competitor products.
I didn't mention a single competitor product. I just asked if I switch to any other product if I would have to give up two features of teamviewer that I like, file transfer and VPN. How come other post just have the competitor product name censored but my entire post was deleted?
I wonder if the censors work 24/7 or just during Germany working hours.
Me too! Moved to the alternatives and which is good so far!
I waited 5 months but still blocked. I gave up now and switched to an alternatives. That is very similar to TV and free of charge!
help I had activated the commercial test and now at the expiration tells me that I can not use teamviever with my account because license expired, but I am a private user how can I solve?
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