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Commercial use - Connection time out

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  • pv7721
    pv7721 Posts: 139 ✭✭

    @VsUK : ok, good idea with the legal action, but what would you claim because the personal use was free?

  • JackHK
    JackHK Posts: 86

    sorry to hear that! But don't waste more time on TV and find an alternative apps.I've been filling the form and my account still blocked after 6 months!  Just to share my experience with you and my advice is don't waste time!

  • VsUK
    VsUK Posts: 4

    It only takes so many complaints to the relevent organisation that handles unfair or misleading advertising. Seeing as Teamviewer is based in Göppingen, Germany. An EU country, who have recently improved their laws on scrupilus advertising or offers. Because Teamviewer is advertised as "FREE" for personal use. But no where does it say, for a limited time only. And for no reason what so ever,  you get switched to the commercial use detected & they refuse to help you. Falsely claiming its being used in a commercial fashion. Despite the logs they seek, showing otherwise. 

    Its false advertising or using the word "FREE" to lure people in, then after a short while, throw everything at them to try & make them pay for something that should be free. 

    It makes no difference if something is paid for or offered for free. They are rules & practaces which are not allowed. And I get the strong feeling, the way TV push people down to paying for something, by making their "FREE" product virtually useless, breaks such rules.  

  • 7leagueboot
    7leagueboot Posts: 22

    @Closed account wrote:
    Okay, so how do we pursue it? Where do we go to register a complaint?

    Here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

    However, you should know that once you have completed the form, you will be asked what outcome you expect and what damages if any you feel are due to you? To that, I would remind you that the application was supplied free of charge so, unless you have been financially affected (impossible for non-commercial use), the best you could expect is for the EU to oblige the company to respect its stated terms and conditions. Given that you have already moved to a very worthwhile competitor, is there any point?

    Making an official complaint may be of interest to those with a paid license who have been having trouble with the application dropping out. It may even be useful to free users who have no desire to move to a better platform.

    As someone who spent the best part of my working life in marketing, I'm just curious as to how this new strategy of theirs plays out and I'm watching with avid curiosity. It's a suicidal policy so the results are of course predictable however, on the TV forum you will only see complainers. To view the result the policy is having on their reputation, one needs to check out competitor communities, product reviews on download sites, and of course, social media.

  • 7leagueboot
    7leagueboot Posts: 22

    @Closed account wrote:
    Okay, so how do we pursue it? Where do we go to register a complaint?

    Very interesting! I replied to this question providing you with a link to register the complaint and full details on why I felt you would be wasting your time. The mods appear to have deleted my post. Perhaps you received a copy via email anyway?

    EDIT: My post has reappeared. Perhaps it disappeared due to the maintenance they mentioned.

  • hgblade
    hgblade Posts: 1

    Couldn't agree more, although I suspect that the decision to flag my use as commercial is based on even flimsier evidence than my email account - which is a standard account with no commercial relationship whatsoever. I use TV for assisting a computer-illiterate friend and have a version on my laptop and the app on my iphone. I only use the app in 'emergencies' if I'm out of the house and get a call for help, but it's now considered to be commercial use by the app. My phone only has a gmail account and gets about 2 or 3 emails per month, so I suspect TV may also be looking at the apps I use. I have Word and Excel on the phone as I have a legitimate licence for Office on my PC which permits 2 extra copies - one is taken up by my phone. Word is never used, but I use Excel for sports statistics (and my wife's supermarket list!). 

    TV seem to be totally uninterested in sorting this out, so I'm now trying to find a suitable alternative.

  • JackHK
    JackHK Posts: 86

    Please fill in the form and wait. Good luck!

  • JackHK
    JackHK Posts: 86

    Agree totally!

  • NickB
    NickB Posts: 9

    Reading all these replies with interest, its quite a soap opera.  I'm in the same boat having used TV for years to help relatives with ad-hoc support and connect to my home PC when away - nothing remotely close to commercial use and no reply from TV when I asked for my non-commercial license to be reinstated.

    Its clear that TV don't want to offer a free service any more and so why don't they just say "we're ending our free service on <date>, if you wish to continue using TV please look at our licensing options".

    I recently switched to a competitor's product which I've found to be very good, in fact there are several out there which are fairly easy to find.

    **Third Party Product**

  • Airbag888
    Airbag888 Posts: 6

    I'm ready to move on to the next best thing to be honest.. I help my wife from time to time when she's away from home or I login my home server that's about it so yeah what other alternatives are there?

    I remember TV back in the v6 days.. there was  no such thing.

    Also wondering what happens in the future because I have a friend with a perpetual licence for TV13 and he's been asked to upgrade one of his clients TV (10? maybe) as it will be unsupported soon.. What happens when v13 is unsupported?

    Again please let us know the good alternatives

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Airbag888 : simply his license will stop working. For a while there was a workaround that using version 9 was stopping the warnings; but then you started getting warnings and messages that the version was going to be unsupported soon.

  • Airbag888
    Airbag888 Posts: 6

    What I want at this stage is find a solution where I can install a server component on my VPS and open source client on my endpoints and work from there.
    Not having to 'update' all the time when I dont care for new features AT ALL.

    TV6 worked great, actually whatever version when they added multi monitor. Then after that it was just more lipstick (to me) and added software (inventory or w/e) that I do not need NOR do I want to pay a sub for...

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Airbag888 : yeah, I'm constantly being nagged by disk space being depleted (yes I know, I keep my disks full at more than 90% :) )

  • bazbsg
    bazbsg Posts: 99 ✭✭

    @NickB 

    Saw your morse in the email before it was censored. Very clever - but it seems not clever enough, haha.

  • pv7721
    pv7721 Posts: 139 ✭✭

    @bazbsg : if they were only so quick into fixing the real issues of the software itself...

  • NickB
    NickB Posts: 9

    @bazbsg, yes, I just spotted the moderator's update too, they do seem to be spending a lot of time going through all of our posts to remove the names of competitors' products but very little time addressing the actual concerns of the TV users.

    **Third Party Product**

  • pv7721
    pv7721 Posts: 139 ✭✭

    @NickB : Ascii codes, neat :D

  • NickB
    NickB Posts: 9

    @pv7721 don't give the game away ;-)

  • pv7721
    pv7721 Posts: 139 ✭✭

    @NickB : I've seen it before, I'll give it a try, thanks!

  • NickB
    NickB Posts: 9

    @Closed account, that would make it too easy for the mods :-)

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Closed account : google translator auto-detect language does the trick for you :)

  • JackHK
    JackHK Posts: 86

    Please fill that in and wait! Good luck!

  • JackHK
    JackHK Posts: 86

    Glad to hear that!

  • Tweaker
    Tweaker Posts: 8

    I actually had a lot of issues with this so called commercial use. In the middle of configuring a remote PC that has no UI.....
    I removed teamviewer for this **bleep**. I now use **Third Party Product** that DOES recognize the native resolution and works a lot better as well:-). And no more **bleep** messages!

  • Fred64
    Fred64 Posts: 1
    I have been a teanviewer proponent for many years. Now all of a sudden I am getting this timeout message after a few minutes of being connected to my partner., What is going on? Is this some new policy? "Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until 17:14."
  • JackHK
    JackHK Posts: 86

    Fill in the form and wait. Good luck!

  • Doversole
    Doversole Posts: 3

    Thank you!

    Reading this thread has convinced me to migrate to an alternative solution. 

    I was also suspected of commercial use, filled the form, nothing happened except some sales guy proposing a discount on the license (to support my mother? really?). Got fed up with the **bleep** customer service and clearly not the only one in this case.

    Sad to quit TV after all these years but I need a working solution so bye!

  • Tweaker
    Tweaker Posts: 8

    Please understand: they have no benefit whatsoever to keep you using their service for free.
    In their perspective we are just annoying bugs that keep clogging their ever growing data traffic.
    So they want you out and simply pull the plug. They seem to be in some kind of financial trouble if you ask me.

    I already packed my Teamviewer bags and checked out already. [removed per Community Guidelines]

  • krugern
    krugern Posts: 12

    @Tweaker wrote:

    Please understand: they have no benefit whatsoever to keep you using their service for free.
    In their perspective we are just annoying bugs that keep clogging their ever growing data traffic.
    So they want you out and simply pull the plug. They seem to be in some kind of financial trouble if you ask me.

    I already packed my Teamviewer bags and checked out already. Now I use the free version of *** third party product*** that is much more user friendly. It has a restriction of 5 PC's but that is enough for most of the private users.


    ***third party product*** :D

    (Please respect our User Guidelines)

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