So last week my TeamViewer account was falsely flagged for having commercial usage, which **I like TeamViewer**. Here's the story.
I am a junior software engineer who enjoys his job. I am mainly involved in iOS development at the moment, but I enjoy making web-applications as well. As I am enthusiastic about software development, I often spend time at home working on private projects. One of these private projects is an administration system with which I can register the finances within my household. I also host a website from the server (publicly accesible) on which I provide access to free Java libraries which I have made. With none of these things I make any money. I use Apache TomCat, SQL Server, NodeJS and some other programs to host the administration website (Only accessible within my own wifi network) and the public website.
Obviously, I use TeamViewer to connect to that server whenever I have made a new feature in my administration web app. As the application is written in Angular, and I don't have much web-dev experience, I try out a lot of things and thus I regularly throw new files on the server. Furthermore, I use TeamViewer to connect to my home-server on which I keep all my files (like personal photos, videos etc.).
I have neve made a single dime off of that server or my usage of TeamViewer, yet I was flagged as using the software commercially.
Now the redicilous part comes here: when looking around on the website, TeamViewer offers no way for me to appeal this flag. I can't call them, as that's only for people who own paid licenses, and I can't open a support ticket as - again - that's only for people who own licences. I guess the forum is the only place where I can resort to right now.
Can my account please be properly reinstated?
Also, if TeamViewer would've done a proper hardware check, they would have seen that the server would physically be incapable of even being used commercially. It only has 4GB of RAM, a hard disk that is nearly as slow as a floppy disk, and a really old Celeron 3150 CPU which can barely even run TeamViewer and YouTube at the same time...
I am in a similar situation. They did offer me an appeal form however, which states they will respond in 7 days, and I have yet to hear anything a good two weeks later. But might be worth your while to try, at least you could get on the list. Maybe they've flagged a lot of people recently!
A IAM ON A PRIVATE USER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YEARS L;ONG
please give me back the private user status and non profite user
Thanks for the reply!
When I try that, and I tick "I'd like to receive a quotation by email" I receive nothing. I wonder if they're even processing those tickets.
It definitely says "We are aiming to solve all requests within seven days. Please note that we will attend to every request." - so I certainly wouldn't expect an immediate response, though a confirmation of receipt would be nice! I'm living in hope that their request list is just so long that they're just taking a long time to get round to it.
If I don't hear anything if the next couple of weeks, I'm going to send a message to their sales department, as it's the only way to contact them otherwise. They've told us an appeal process exists, they need to honour that!
Good evening Community,
still problems with a suspect commercial licence.As explained in previous posts,i use TW14 at home and at my mother house where i control my radios,i am a ham operator ,and sometimes i connect to my workplace (school) where i have another radio/Yesterday,a friend of mine,another radio operator was trying to connectwith computer at my mother house but was logged out cause of suspect commercial use.How can i solve this problem?
Thank in advance,kind regards
sergio maria presentato
I think they are trying to get rid of free users as they cannot make profit from free users. They may just copy the act of another popular desktop remote access software to cancel the free version and only get paid version in the future.The only thing you can do now is to find an alternative software and wait for the appeal. But you are most likely to get blocked soon after the unbolcked as something in your computer or your way of use trigger the commercial use detection again.
I agree, Many people have thus happen. Looks like they think they have decided only commercial users can use it. Does ASA cover web adverts...
Fill in the form and wait. Good luck!
Fill in the form and wait! Good luck!
I did that but they do not respond in like 4 weeks i send again same thing
i waited for 6 months with the account still blocked. Hence, be patience!
If it takes them 6+ months to fix a problem with the commerciall use suspection people probaly switch to alternatives at that point
It's >6 months, I am still waiting !!! For sure I am using alternatives as well while I am waiting. :-)
i also use alternatives still sad that teamviewer dosnt fix this problem it does not seem to be so hard to fix and also we use non comerccial users dont even know what triggers this.
i think it's more of they want to fix rather than they are able to fix! Good luck!
***third party product***: --- __ __ - __ - __-
I used *** third party product***. That one is quite good.
i do to
Great mind thinks the same!!!
Don't forget to fill out the review form once you have uninstalled Teamviewer. Maybe that helps them realize they are not the only supplier of remote support tools.
[removed per Community Guidelines]
Well the one with V you need to know the IP right? Plus you need to setup Port forwarding etc. The A one you can autoconnect using some 'id' through firewalls with little to no configuration beyond installing the client
i mainly use RMD for windows but i also have some linux computters and that is a bit more anoying soon i will just have a KVM and then i can fully ditch teamviewer
Why a KVM? well i have a cople of server non commercialy just for hobby and playing around with so yea a server is commercialy but that fully depends how you use it
i think teamviewer dosnt care anymore for the non commercial users.
After about 3 minute the connection remote drop
I try to connect my sister fram my home and after dropping a banner ask me the time is finished you need to buy a license
Could help me to resolve this issue ?
I just did. Log in, go to edit profile and select ''delete account'' further down.
Make sure you first uninstall from your PC in order to be able to place your comments on the ''why do you want to remove'' page.
It looks like you're new here. If you want to get involved, click one of these buttons!