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Commercial use - Connection time out



  • AlenaC
    AlenaC Posts: 833 Moderator

    Hi @jvargasroco ,

    thank you for your post. Welcome to the Community!

    Please find here Why do I see 'Commercial use suspected' / 'Commercial use detected' more information and also the form you have to fill in.

    Have a nice day :)


    Spanish Community Moderator :)

  • JackHK
    JackHK Posts: 86

    Good to know!

    @Ant1 wrote:

    The experience is no better for paid users


  • SimonG01
    SimonG01 Posts: 2 ✭✭

    Teamviewer tells me I am using it commercially.  28 days ago!! I filled out a form and it told me I would receive a reply in approx 7 days.

    I have tried contacting support via twitter but they can only say be patient your request has been received and will be dealt with in turn.  This last contact was 2 weeks ago.

    I am not using it commercially, I am using it for a Hospital Radio Station to add freely obtained and freely broadcast syndicated radio shows.  I have a disability so I cannot get to the station as much as needed to import the shows.  The station is a charity and NOBODY receives any kind of financial or any other kind of compensation for doing anything for the station.

    I cannot believe 4 weeks is a reasonable amount of time to take to sort this out.

  • matoka
    matoka Posts: 3



    that's makes months now that I'm using TV for personal purposes...

    I do it with netbooks or laptops, and I'm using several of them maybe twice or more per days, to access my computers for apps or website blocked in my own country.

    that's why I would like to speak to a teamviewer representative to remove this "limit of 1 minute" every ten minutes.

    is it possible to help me?

    its concerns about two teamveiwer laptops (as a student, ,I use only, but several laptops, for private reasons), and I'm not, never been a professional.


    I thank you vm teamveiwer to contact me for my 2 IDs, asap.

    best regards.

  • matoka
    matoka Posts: 3

    Hello Arena

    i thank you for your quick reply,

    I already sent two emails, one today and the other one three weeks ago, without any reply from teamviewer.

    I'm very worried about the quality of service or your free version.... I'm not at all in a professional environnment, how that issue could happens?


    thank you vm

    best regards

  • pv7721
    pv7721 Posts: 139 ✭✭

    @matoka : free usually means no support, as support does cost money (i.e. they have to employ people that they pay for supporting customer); I wonder just how much time and energy this "reset to free" & "fill the form and wait" wasted...

  • matoka
    matoka Posts: 3

    I do it into the rule of the art :

    being polite, wait, sending an email, then posting on the forum. No bad phrases, not being angry, just awaiting for an answer after weeks.

    I don't understand why my teamviewers became limited..

  • KampfKraut
    KampfKraut Posts: 8 ✭✭
    They did it again .... 2 of my 3 computer just locked although it was already clear then that I only use it privately .....
  • Mairu
    Mairu Posts: 11

    It's taken 3 weeks, but I received an e-mail finding in my favour [as a personal user] today, and my "free license" has been reinstated.

    I have been using software from another provider in the mean time, which has worked flawlessly however. I do like TeamViewer, but I certainly will not  be uninstalling the new software, and it remains to be seen now which will become my preferred choice.

  • JackHK
    JackHK Posts: 86

    Free version = no support. Good luck!

  • Ant1
    Ant1 Posts: 28

    I would stay away from TeamViewer if I were you. I was basically forced to buy a license after they revoked my free usage just before an important meeting (I am a private user). Then TeamViewer deliberately hid the fact that they do automatic renewals. Even though I no longer use the product, they took money out of my account without telling me they were going to do it and refused to pay it back. I have sent more than 30 posts and e-mails and so far have had not had a response that actually addresses the issue. 

  • Grant837
    Grant837 Posts: 18

    Wow! I got a reply from TV!  Problem is, its from a request I had to have submitted more than a month ago, because I uninstalled team viewer and and happily using **Third Party Product** now.

  • Grant837
    Grant837 Posts: 18

    Hi am glad to see at TV employee finally posting a reply to someone in this thread. 

    For me, the long rant from all these users has more to do with the poor support.

    Its at least slow (I got a reply from a request that is at least 6 weeks old)

    but usually there is no reply

    The replies are not helpful. 

    It usually is a form reply,

    with no useful tracking information (eg which of my installations are they replying about?,

    or which of my many requests for support are they replying to, etc).

    or does not include any explaination why they think I am using it commercially (email address, sensed a vpn, recognized a company IP range, etc. 

    I suspect the last issue has to do with the chance that they may be invading my privacy and so they do not want to give any evidence that could be used in a court of law

    Anyways, I see they provide better explainations of what private us is, and yes, with this (I think newly refined) definition (since I had written approval my senario was not commercial 6 months ago) I am a commercial user (I access my work computer from one desk to another in my home via my home network so I can use my larger personal monitor on my private PC - this is commercial use according to them).

    Its a moot point for me, and Ihave moved on to another product and am very happy with it, and would recommend it to anyone.

    Her is a review of about 10 free solutions (it includes TV so I hope they do not delete this fair and honest link)

    [comment removed per Community Guidelines - #9 - Sales/solicitation policy]

  • They reset my account to free yesterday. So they are getting through the requests, just taking their time over it.
  • pv7721
    pv7721 Posts: 139 ✭✭

    @Grant837 : nope, that's not allowed either! :D

  • bazbsg
    bazbsg Posts: 103 ✭✭

    I wonder if it were a link to TV's own site or a review that only mentions how good TV is and doesn't mention any competitor if they would allow it.

    According to the emails I received it took them 32 minutes to censor that link from the post.


  • JackHK
    JackHK Posts: 86

    Oh my goodness!  How could a company do these to the customers!!!!

    Anger x 10!!!

  • Where can is find this form?

  • AlenaC
    AlenaC Posts: 833 Moderator

    Hello @Lourens020 ,

    thanks for posting. Welcome to the Community.

    Please read this article, where you can find the form Why do I see 'Commercial use suspected' / 'Commercial use detected' 

    Best, Alena

    Spanish Community Moderator :)

  • Hello everyone,
    I'm basicly trying to figure out if I'm using Teamviewer in it's intended way.

    I installed Teamviewer for unattended access on my home pc and my mother's home pc, in order to log into them pcs whenever the need arrises, in my breaks (at work). At work I'm starting the app in a run-only (not install) mode.

    At the moment I'm being automatically disconnected after a few seconds of establishing a connection and being prompted to buy the app.

    As I click on the buy link, I'm being prompted to add my bussiness details. However I'm not a business, I'm a private individule, so I have no bussiness details.

    Am I doing something wrong? Is Teamviewer not intended for private use anymore?
    If anyone could advise, I'd be very appreciative.

  • Llithy
    Llithy Posts: 3

    I've been getting the "commercial use suspicion" the last two months. Within this period I have filled in the form twice and got a reply exactly in 7 days with the message that my account has been reset to free use since I don't use it commercially.

    The last mail isn't even 24 hours ago and I already got a new commercial blockade on my first try. I tried contacting Teamviewer on FB but I just get the standard message that I should fill in the form again... Really bloody annoying and I'm not going to do it again. Guess I'll have to look for a different solution since I'm not going to do fill in a form every time I connect remotely.

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Llithy : just to be sure: have you filled the form for EVERY TVID you're connecting from and to?!? If not, if for instance your TVID from which you connect has been reset to free, but it is likely that the warning comes from the TVID you're connecting to; I know it's tedious, but this is the only way to be sure (and I think it's written in their article as well).

  • Llithy
    Llithy Posts: 3

    @pv7721 in my first mail to them I listed every device I have in 'my partners' , a total breakdown of everything with the usage patterns, the type of device, why I use Teamviewer on the device etc. For example
    • "My personal laptop (1193******) uses...."
    • "My wife's pc (7434*****) is used for..."
    • "My main pc (1127******) is the...".
    • "My server (183******) is..."

    In my second mail I only referred to the first mail since it wasn't sent that long ago. Or isn't it enough to mention it in the form, do I really have to fill in a specific form for every single device? I connect mostly from my main pc, sometimes from my laptop or mobile phone and occasionaly with the web connector (when I'm at work where we aren't allowed to install Teamviewer but are allowed to use the web connector).

  • Kylian01
    Kylian01 Posts: 31 ✭✭

    i finaly got a response that they think i use it commercialy well as i am just 18 year old geek who usses it i maiby use it a lot more then average but i do not get any money for it or any thing like that so it is completly personal

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Llithy : what I meant is have you filled the form available here:

    As you can see you only have the option to fill a single TVID at once, so what I did was to do a boilerplate text, that I would adapt for each TV, probably similar to what you did: this ID is my main computr, this one is my mum's, this is my brother's etc.

    Just for the record, I received for one TVID but they didn't tell me which one is, and for another one I had to fill and sign a declaration that I'm using for personal use; and never heard anything else for the rest of the TVIDs, I've just noticed that warnings have disappeared.

  • Llithy
    Llithy Posts: 3

    Yep that's the same I used (I wrote "mail" in my reply above, but ment filling in that form). I used the TVID from my main pc and added all that text at the "usage explanation". I might try once more to do the same thing as you, filling in a form for every TVID I frequently use instead of listing them all in the explanation text area although it is really tedious indeed.

    Will be reporting back when I get an answer from TV for all the ID's and testing them for a few weeks to see if I get the limitations again.

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Llithy : as I've already said, if you are to receiv a reply it'll miss the TVID so you know to which one they refer to. And after two different replies for two IDs, I've never received any other reply for the rest (I had some TVIDs like yours, for different family members).

  • Thank you for your reply.

    I'll add my info and submit the form

  • Grant837
    Grant837 Posts: 18

    @pv7721Haha, that is sick, removing a link to a review of 10 products including their own.

    Funnier still is they give this their explaination: "[comment removed per Community Guidelines - #9 - Sales/solicitation policy]" goes to a page that does not exist!  This companies support team is a comedy of errors!

    And best of all, did you know this thread has been viewed 133000 times!

    Here is the good link btw.  They simply do not allow any mention of any competing product. Its the only support forum I know that has that condition.

  • Grant837
    Grant837 Posts: 18

    By the way, a colleague of mine said a very legitimate way to get TV to understand how important user satisfaction is, is for us all to go to product review sites, etc. and rate TV. 

    Just food for thought

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