teamviewer.com link icon
or
Ask The Community

TeamViewer is one of the winners of the European Customer Centricity Award 🥳


Please find more information here.

Nothing works to activate my license in my account

I've bought a license for using Teamviewer.,

I tried multiple times to activate it, but with no possible option I can get my account working with my licensie. I tried to phone the support, but I was in waiting line for a long time and more then once the 'line' was stopping the call.

I's really frustrating now. Can some one help me out?

Comments

  • JoshP
    JoshP Posts: 551 Senior Moderator

    Hello @finallynl 

    Thank you for your post.

    We apologize for any inconvenience.

    If you could please PM your invoice information, I can have a representative reach out to you.

    Josh P.
    Senior Community Moderator




    Support us on Trustpilot
  • finallynl
    finallynl Posts: 5

    This in not ok anymore, i'm waiting for two weeks, calling the helpdesk (no answer), calling the sales person (saying to call the helpdesk), emailing the support (no answer). I've payed for my license, I'm trying to help my clients with this nice Teamviewer tool..but I can't use it now..what possibly can I do now? How long do I have to wait for an answer?

  • finallynl
    finallynl Posts: 5

    error.png

  • JoshP
    JoshP Posts: 551 Senior Moderator

    Hello @finallynl 

    As previously stated, we can have a representative reach out to you, if you are having difficulty reaching our support team. We have verified our phone lines are operational. 

    Simply PM your contact and invoice information to me so we may assist.

    Thanks in advance.

    Josh P.
    Senior Community Moderator




    Support us on Trustpilot
  • finallynl
    finallynl Posts: 5

    Hi Josh,

    I did what you asked for, I still don't have any contact with anyone from support. I've my license almost 3 weeks, but not working. What can I do?

    Thanks.,

    Aleks

  • finallynl
    finallynl Posts: 5

    Ah, just called again...and someone picked up :-)