Teamviewer is running an old version which is out of date / no connection anymore !!

@Natascha I need to remote to a Windows XP machine from Windows 10. Currently, both computers have TeamViewer 13 installed. As you may expect, I get the "Version out-of-date" error message.

If I upgrade to a paid account, will I be able to connect to the XP computer?

Regards.

Teamviewer Loop: I try to log in to my remote device > "Version is out of date..." I have to update the remote device in order to access it > I can't log in to the remote device because it's not updated so I can't update it.

They've taken what use to be just a challenge and made it impossible. I used to use it so I can access a device remotely. They don't have a method to update devices that you can't access, but they force you to update to connect. They have a "web interface" that is unusable because Google is phasing out their Chrome app.

And they think this is fine. There's never a helpful response. I don't even use Teamviewer anymore.

Hello,
I'm trying to connect to a Windows XP machine (TeamViewer V14.2) from Windows 10 machine (TeamViewer V15.11.6) and constantly receive an error message which says that the remote TeamViewer version must be updated however as the other machine runs on Windows XP later versions are not supported. how can I solve this issue?

I did I install on both computers news version and still having the same message can't connect reason unknown??

I am using Windows XP service pack3, when i try to connect to another device I get two messages (windows): "Version out-of-date:Update the remote TeamViewer" and "Impossibile to connect, unknown cause".

Before that, just a week ago, I could connect but just for 5 minutes. That's started more or less a few months ago.

TeamViewer version is 14.2.56676 on both devices (the controlled one is running Windows 10).

May you do anything?

I am afraid this "solution" was of no help at all. I have appreciated the use of Teamviewer to remotely support my elderly father for several years now, but it has just stopped working.

Even though we are both running the exact same Version 14.7.48298, from May 28, 2020, on Mac laptops , I can no longer connect and instead receive the Version out-of-date: Update the remote Teamviewer error message. Is this a software bug? Is there any solution or workout available?

Any help you may be able to offer would be greatly appreciated. Thank You

Greetings,

TV is mistakenly giving an incorrect warning because it wrongly thinks the remote computer is running a different version. The message is:

"The remote TeamViewer is running an old version which is out of date. Therefore, you can not connect to this version anymore."

I was at the remote computer's location yesterday, and updated TeamViewer 14 to the latest version 14.7.48298. I verified this version number after the install by using Apple's "get info" feature, which shows any file's version number.

Today, I used the same .dmg installer to update Teamviewer 14 on my non-remote computer to the identical version 14.7.48298 (also verified).  Yet when I launch TV on the non-remote computer, I get the aforementioned warning message, which is clearly incorrect.

Any ideas? Both computers are running Mac OS 10.12.6. Both versions of TV are the free one.

Thanks

No offense here but isn't the point of Teamviewer to give remote support?  If the other person has a virus or a full hard disk, etc which happens more frequently than you might think then they won't be able to receive remote support because of this " you have to update" implementation  which eliminates the point of providing remote support in the first place.  I'm surprised that TeamViewer developers would implement such an awful feature.  In fact it's preventing me from purchasing TeamViewer to use for my business because if it's not something that I can just click and connect with without the other person's interaction then it's not really that useful for me.

Did you try an older version of **Third Party Product** already? I guess your family member might have OS X 10.9 (OS versions). [removed per Community Guidelines]

In any case VNC must work, there are several clients for it and the VNC protocol didn't change since. With a repeater you can pass through the router's firewall but this is a bit tricky to install. But if your family member can press a button than a port forwarding will do it already.

Good luck, frank

PS.: TeamViewer is not very confident about their product. If I mention in this forum some other, concurrent product, they will automatically delete the name, so I had to mask it, see above **Third Party Product**. Look what happens if i write it in clear: **Third Party Product**

I am getting this message too. I try to help a family member (age 94!) and updated TeamViewer on her Mac from version 9 to 12, the latest her computer can run. It cannot update further! I tried version 12 on my Mac, the oldest version I can run. Her TeamViewer ID seems to be prompting us to update TeamViewer, but that's not possible. The ID didn't change when I uninstalled the old version and reinstalled the new one, or when I deleted her account and logged in as me, or when I installed TeamViewer Host. How can I help her without buying a new computer that will run the latest version? Thanks.

Actually, I also have this problem.

I tried reinstall, i tried install a lot of older versions of teamviewer.
v3, v6, v8, v9, v10, v11, v12, v13, v14, v15
The problem is the host user is, almost blind, she can not update her
client version. And she is not has win 7 system administrator access, just for me.
The "Covid-19" is limit me, to visit her.

How can I solve it?
What shall we do?

To EagleFlyFree:  I am not sure exactly what you mean by your question, so let me answer it like this:  The desktop App that I found provides for Unattended Remote Access, after setting it up for same with a password for remote access.  So from my desktop, I click on a target machine and it automatically logs on to that computer, and then I have complete remote control, just like being at the remote desktop.  I can operate the remote machine and do file transfers both ways.  It can also be configured for non-unattended access, so that somebody needs to allow access.  When I close down the connection, it automatically disconnects.  The only bug with this App is the way it handles keystrokes that I send to it.  There are 2 or 3 ways to allow keys to be interpreted, and some modes block some keys (for some reason).  Try a Yahoo search for "unattended desktop help center" and see what you can find.  Sorry that I am restricted from telling you what App I found.  Garry Anderson at shaw dot ca.

and were you able to create a vpn remotely or not?(without the help of a person I mean)

I found a good alternative, by searching on line.  Previoulsy, when I posted the name of the alternative in these messages, such messages were deleted by the "though police" that operate the web-site.  Another example of how to destroy one's reputation.

Way to go on breaking a good product.  This new license model stinks and there too frequent upgrades forcing us to upgrade everything.  This is not feasible.  Way to go Teamviewer on forcing us to look for an alternative product due to idiocracy policy decisions.  Prior to TV 13 everything was perfect.  we could upgrade when it was right for us not for you.  And now a yearly subscription model with as many upgrades to new versions making Microsoft Windows Feature updates look slow.   You should fire whoever made this decision and bring back the good old Teamviewer company that made you great in the first place. Now you've gone to **bleep**

The point of a remote control app is to remotely manage remote machines. Unfortunatley this update killed the ability to manage remote machines, even for Team Viewer update purposes.

At a company level we are global positioned aka..... remote machines.

The company (2300 employees so reasonable!) took the decision to remove TeamViewer as a solution due to this.

On a personal note, my family lives 5000 miles away in Europe, I personally cannot update the machines from the US I have to wait until i next visit them. I also plan to remove TeamViewer on a personal tool basis.

Once you are their just update? Yes I could, but I no longer trust TeamViewers management to do the right thing and not screw me again in the future. I'm sure this experience taught them something, but I havent even seen a public recognition of the issue... At least Sonos put their hand up and admitted they had made an error when they suggested a similar direction... 

The remote TeamViewer is running an old version which is out of date

This refused me to connect to the remote machine. With Error : Unknown

Can you please update the TeamViewer to the latest version on both sides?

What makes no sense is the following situation:

I have a computer that is not only remote but in a different country. I used to easily access files. now, i want to update the teamviewer to the newest version but from afar. Joke of the year is: I cannot log / connect to that computer via teamviewer in the first place to do the update as all the teamviewer posts claim. 
Don't you think it would have been more logical to grant the user a one-time connection alert to update on BOTH ends and THEN block connection possibility in case they ignore the message????????? 

#just-saying 

Same problem, but I ve got a valid licence with 8 "canaux".

Hello,

This new update is useless.

I have an older version of the iMac, which makes it impossible for me to update the iOS system and without it I can't update to the newer version of Teamviewer.

My macbook is compatible but I can't even use it to login to my iMac due to this version out-of-date problem.

Hi,

are there any solutions for unlicensed older versions? I use TV to provide accasional support to remote art installations. One of these installations is a 2011 mac mini which cannot be upgraded to Mojave (10.14) and therefore cannot be upgraded to TV V14. I tried downgrading the manager PC to V13 but this gave the same error.

As an artist there is no money available to pay the license fee for such an occasional (but important) use. Alternatively, are there any cheaper license options for a non-commercial user ? (ie MUCH cheaper).

TV seems to be a great solution for my infrequent use and I have only had to use it three times in 12 months; it is unfortunate that the last time failed due to this upgrade issue.

Thanks,

Andrew

Tired thus and still claims to be out of date 

 Are you trying to get people to pay for the version 

OK, I think that last nag-action did it for me: I will try **Third Party Product**.

I used TeamViewer mostly to help my remote mother. Up to TeamViewer 11 (since some versions before) there was this (free) feature to block the user imput. Very important with helping people who cannot stop to move the mouse etc. That for,  I had installed TV11 on my mothers Computer, as Admin and she is working as normal user. I disabled updates to keep v11 there. Now I cannot connect anymore (even not if I use TV11 as well).
My next visit will be only in months, so till then I cannot help her (no, she is not able to install an update etc.).

Goodbye TeamViewer, I followed your business policy from v3 to now, it went worse and worse. I had several "Commercial use detected" attacks from you, now this.
Now it is enough.

frank

yes... magically transport yourself to the other side of the globe to admin a machine that you installed TV on to be able to do remotely!

Incredible short sidedness by TV!

(also no i dont use auto updates because I like to test stuff deployed on remote machines before i use it.)

Has TeamViewer considered improving the dialogue prompt?  As a licensed user of TV 12, it caused a lot of hassle until I figured out I just needed to be logged-in to TV.  I use the same TV app to provide friends quick support as I do for work PC's.  In the past, you never needed to be logged in to do this.  You justed needed their ID and password.

Perhaps the dialogue could indicate that logging in is a possible solution?  Also, provide a Cancel button on the dialogue please.

Yes, I too have found that older versions of Android have no upgrade path for Host or QuickSupport. This ia a real shame. When something is working, why does it have to be "fixed" in such a way that long time users are cut out? Not everyone needs or wants to buy new hardware all the time.

@testerdavi 
Remote Support Sessions were not supported in Free License. If you are in Trail Period you could use could use them for limited period. Once trial is expired you have to purchase the license to continue using it.

It would have been better if proper error message is shown up.

Have a good day!

Hi @Natascha 

Thanks for your support.

Let me explain the problem in detail.

I am creating a seesion code , in my system(Service queue -> create session code), a End Customer Link is generated.

Then while giving connect (In sessions tab in Service queue) for that session,it opens the teamviewer application. And i get this error.

The problem here is I'm not able to initiate the session which I have created in my teamviewer which has been updated to version 14.

Hi @testerdavi 

Thanks for your answer. 

Sure, the message pops up before you are connected to the remote side, because it is not possible anymore to establish a connection to an older version that 14. 

Please find all detailed information in the following announcement: Enjoy using the best version of TeamViewer we made so far! - How to proceed?

Therefore, as already mentioned, someone on the remote side has to update TeamViewer manually or you have to drive there and update it It is not possible via a remote connection anymore. 

Thank you for your understanding. 

All the best, Natascha

hi @Natascha 

I am getting the error even before connecting from the remote side(Didn't even start the teamviewer on remote side)

Actually i am getting this error while trying to start a remote session .This error popup before no partner joins the session.