I have the same issue.. It looks like they have disconntinued their support through their e-mail: [email protected]I previously gotten help through their e-mail, since I have been flagged multiple times, even though I am a free user.Dear TeamViewer Customer,We are continuously working to optimize the way we handle your requests. Which is why we have discontinued the usage of the support email address: [email protected] We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.Thanks for understanding.Your TeamViewer Support Team
I have the same issue..
It looks like they have disconntinued their support through their e-mail: [email protected]
I previously gotten help through their e-mail, since I have been flagged multiple times, even though I am a free user.
Dear TeamViewer Customer,We are continuously working to optimize the way we handle your requests. Which is why we have discontinued the usage of the support email address: [email protected] We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.Thanks for understanding.Your TeamViewer Support Team
form is here:- https://www.teamviewer.com/en/support/commercial-use-suspected/
Same annoying issue.
I am not using TV for work purposes, im connecting to my home computer to do private stuff, yet it keeps blocking my connection.
I constantly had a sign that the system was used for commercial purposes and I have 5 minutes. BUT !!!!1. the system does not even give 5 minutes, knocks out after 1 minute.Worked only with their home devices.How can I remove this restriction?
I have exactly the same issue.
I use TV only to help friends and I get "suspicious commercial usage"
TV support: What should I do?
@Natascha: I have exactly the same issue.
Please have a look at my account.
So i filled out the form like a month ago, little over one week ago i got an email saying they sorted it. But they didn't, still got the same popups as before. So i wrote back saying it didn't work. Over a week later, no response.
Now i filled out a new form, for the 3'th time. This is getting annoying really fast tbh.
How i said!Remote connection disconnects after ± 2 minutes.I have the free licence, and use this only for my father his laptop to help.
TV says this is a comercial use and stop.
Just wanted to add my "me too". I've been using Teamviewer to help out family and friends but suddenly this is commercial use. I have submitted a ticket, so I will see what happens.
My advice? Give TeamViewer the boot and install A n y d e s k instead. Takes a bit of getting used to, but I now prefer it to Teamviewer. No more accusations of using software in a commercial environment. Goodbye TeamViewer.
You are not the only one. It seems teamviewer policies have changed and commercial detection algorithms have become more sensitive. Unlocking may work but only for a while.
The good news is that you can look for other free solutions now. Because I used teamviewer for years (I have a commercial license too) and thought it was perfect I never looked at what new solutions appeared on the remote control market. But actually there are several other good solutions for personal and free remote desktop control available now!
I wont post them here because it would not be fair to teamviewer. Google is your friend.
I've just updated the Android APP, and the one star reviews caught my eye. There are countless of users complaining of the same thing, and there's the catch: TV can't edit your comments mentioning competitors. I guess that this might be the only way to make them react / change their minds / policy, lowering the global note and systematically mentioning competitors.
I recently install TeamViewer in my new mac machine and the free version change to commercial version.
I am connected for my personal use only, how can i reactivate free license.
I am rarely using team viewer to connect.
I am a student, I am using the free product. But, after installing TEAMVIEWER 14, it shows the note "your license limits the maximum session duration to a partner immediately reconnects are blocked"Pls, help me. Many thanks
Teamviewer is telling my that i use it for commercial purposes and is messing with my connections.
Me and my girlfriend live in different countries for the time being due to circumstances but we used to play an MMO together. Since my schedule is a bit more forgiving, i use teamviewer to log into her PC and check the status of the MMO, to verify that it is still running (a game where you sort of need to be afk 24/7 and never log out). I do that basically daily and sometimes couple times a day. While i get it that algorithms might think it's commercial use, i do not agree with it. I have nothing to gain from doing it, it's just for an personal hobby between me and my girlfriend. Nothing commercial about it.
I've tried once to get it removed, the commercial use limitations but it keeps insisting i'm using it commercially. Is there anything i can do?
I received a notification "commercial use is detected." It's funny when its talk to me about commercial use if I connect from my phone to my computer in another room. Moreover, I don’t use a viewer for commercial purposes at all. Your connection type definition algorithm is incorrect. My login is **Please do not post email addresses**
Moderators - why do you keep censoring people when they recommend an alternative? If Teamviewer is stopping people using their product, surely it's reasonable for people to recommend alternatives that they may try instead?
@F1nchy : unfortunately, it's their forum and their rules, one of them being TV only. A lot of time and energy is invested though into this post-posting redaction.
We are having the same problem but it has only been in the last few days, and now it is getting really bad. I've asked for support but not joy so far.
I've also the same problem. Using TV private on my home pc's and TV say's it's commercial.
I have not received anything from their support people yet. Before I jump ship and move to an alternative product, has anyone had any response from them at all?
TV doesn't want to reset my ID so I needed to move to another program... it's better than TV so I don't care about TV anymore. so they can keep their aggressive behavior for personal users who they think they used commercially or they just want them to buy an account for no reason just because.
Just forget TV and move on. Crying won't help
U have another program better. **Third Party Product** you can see what I mean so TV won't block it
Ive been flagged for commercial use. Ive filled out the form trying to reset my account but this has been over a month ago now with no responce. Ive checked my junk folder in my email as well. Can anyone help me out?
Dear I have a problem using the program I use the program for personal purposes not commercial
Guys there is no quit from this, you all will be blocked one way or another.
Use ***third party product***
just put the word together.
Teamviewer has become the worst remote control company in the universe now.
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