Commercial use - Connection time outAnnounced
Hi all,
👉 Request your reset here 👈
Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:
👉Click here for reading the blog article👈
Further articles:
Why do I see 'Commercial use suspected' / 'Commercial use detected'
📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.
📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.
If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!
See also: https://www.teamviewer.com/en/pricing/commercial-use/
Thanks and best,
/JeanK
Community Manager
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Comments
Hi ,
I've been having issues trying to connect to my mother's Oppo phone since late August. We do manage to connect, but then it times out, within about 30 secs. It thinks I am running it commercially or whatever ?? But I am not ! I was then advised to try the reset management. I did this, but still having issues. When I applied for the reset management, I advised just my ID. Maybe that is the issue ? Should I have also advised of my mother's ID ??
In addition, should my mother load onto her phone , the Universal Add-on for Android ? Maybe that is another issue ?
Hi I do enjoy and appreciate using team viewer for my personal home use , but am getting a fed up with my account now locked saying I use it for work . which i don't. I am, quiet happy to pay for a personal license, I use it across windows and linux getting to work on Open SUSE was a pain , but it works. Happy to donate 50.00 a year towards a personal license even it had a limit on machines up to 10. I just want to be able to use for my own personal use without the annoying ban. well going back too **Third Party Product** as it has no limitations for personal use
Whenever I connect now with someone on Teamviewer, I connect and then after a few seconds I am knocked off and the prompt tells me that I don't have authorization to continue. I forget the precise words. I have researched this issue on Google and just cannot fix this issue, because everytime I try to connect, I am knocked off. Please help me! Thanks.😁
hi @Ying_Q
When I already completed the form and generated the PDF, how will I be able to follow the trouble shooting steps as listed in the article you referred to? thx.
I'm getting kicked off after a few minutes of being logged in. I only use TV to connect to help my son while in college as a student. I'm connecting from my home and connecting into his college room / college network. After I get kicked off it says I cannot connect for another 2 or 3 minutes but I try again and the same thing happens
please help.
Marco
Hello @aerliss
Thanks for your post.
Every device or app that has a TeamViewer app installed has a TeamViewer ID - any connection between two devices via TeamViewer requires two IDs.
In the Remote Control app for mobile devices, the TeamViewer ID is in the Advanced Settings.
Please submit any ID you use that has not been submitted yet.
Hope this helps
Josh P.
Senior Community Moderator
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Do a reinstall... solves the issue for a while - could be days or hours until the issue rears its head again I use it to connect between my computers in my own house and occasionally my dad's laptop to solve problems (in the same town as me)
I do not receive any financial compensation and have filled and signed that many forms it is a waste of time anymore it seems that TeamViewer does not care unless they are being paid. Just because scammers have used this to make money they now limit EVERYONE and it seems to ignore the forms as since version 9 I have been constantly telling the same thing 'uninstall and reinstall'
ENOUGH IS ENOUGH
'TeamViewer is free for personal use when helping family and friends, without receiving any financial compensation.' Is what it says yet they may as well change it to 'TeamViewer is free unless you have multiple computers on account or are disabled'
Hello @aerliss
Thanks for your post.
I was unable to replicate such an issue, when attempting to fill out the form. Please attempt to upload the form from a different device.
Regarding the article regarding commercial use, please note that it says not to request a reset for the same ID, not account.
This alert does not flag an account, but rather an individual ID. Once the specific ID is reset, it no longer is flagged as commercial use.
If the alert is seen after reset, it is the other ID in the connection that was flagged, and that ID would need to be submitted on its own form:
Please add any other IDs where the alert occurs during connection to the form.
Please let us know if the issue uploading the form persists when on a different device or network.
Josh P.
Senior Community Moderator
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Hi,
When I click 'download PDF' on the commercial reset form, nothing happens.
This result is identical on two different modern phones. Clicking 'Upload File' does nothing as well. TeamViewer is blocked at my library.
Moreover, the blog page that gets linked to whenever someone asks about commercial resets specifically states, "please do not request commercial resets for the same account multiple times", and this is the third time I've been commercial locked in the last two years, so I'm not sure what else to try.
Are we supposed to just be making new accounts if this happens a second time? Travelling to find a printer to print a signature for a web based application seemed draconian the first time - by the third time, I'm wondering if I'm just supposed to buy a license.
Hi
Recently I'm getting timed out and message stating the following:"reached maximum session duration to a partner, immediate reconnects are blocked"
when using windows or even other apple product i.e. ipad this does not occur
my Mac OS software version is 10.15.7.
does anyone else have similar issue and is there resolution to this issue?
P.S. I use the personal licence (free)
I too have been flagged for commercial use after years of not having any problem. I use TeamViewer to access my church office computer from home and vice versa. I submitted a form explaining the situation to get reinstated for personal use earlier this week, and got confirmation that it was received, but have not been reinstated to personal use yet. I need to work from home today and can't access my office computer! Is there a phone number I can call to actually talk to someone about this?
[removed per Community Guidelines]
I only play games at home and use it only for that. However, I can't use it right now because it is recognized for commercial use, so please check it.
Hello,
Several months ago I was using TeamViewer on a personal basis, to help my family and friends, but I was wrongly suspected of commercial use. So I had abandoned teamviewer, but a few days ago I saw on the site that there was a form to request an unblocking, so I filled it out and I am now awaiting a response. But given this bad experience, I would like to know, if for personal use there is a limited number of authorized id's (friends or family member) that one can log in non simultaneously to be able to help them.
Thank you