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Commercial use - Connection time out

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  • Cutsman
    Cutsman Posts: 13

    Same problem here. I submitted a commercial use detected form three days ago and another the following day. Still no reply or notification of receiving the form. The support page to open a ticket on TeamViewer directs you to the community. There are currently zero ways to open your own support ticket. What is going on?

  • Cutsman
    Cutsman Posts: 13

    And I just attempted to contact their support phone line. First option is for free version of their application. It proceeds to a recording about how their live support is reserved only for their paying customers and hangs up. Incredible.

  • Sethg103
    Sethg103 Posts: 4 ✭✭

    I called the number about inquiring a license and explained the situation. It sounds like if you're on any wifi that would be deemed a work enviroment from their algortithm you will be flagged. He said fill out the form at teamviewer.com/unblock and they can take up to 30 days to get back to you. @Cutsman 

  • Glassdub
    Glassdub Posts: 79 ✭✭

    "He said fill out the form at teamviewer.com/unblock and they can take up to 30 days to get back to you."

    Or just save the grief, move onto another app because this won't be the last time you're have to waste time with this **bleep** run around, assuming it even works, trust me!

  • Cutsman
    Cutsman Posts: 13

    @Sethg103 Thanks for calling, I figured they might be more inclined to listen if they thought you had money to give them. I still can't believe their support line for the free version just hangs up on you.

    Anyway, as one of my previous posts mentioned, I submitted that unblock form twice already.

    This wasn't the first time this has happened either. It happened once before just a little over a year ago and they were relatively quick to respond and correct the matter.

    But now I'm wondering what's going on that it's manged to affect a large number of people at once, judging by the number of replies to this thread this week. I can only imagine how many are affected that haven't come to the board to voice their trouble. I assume support must be swamped too.

  • JamesR14
    JamesR14 Posts: 5 ✭✭

    This is still an issue...they haven't fixed anything.

  • I'm so tired of Teamviewer and this nonsense I have to go through just to use a remote desktop that can copy/paste images. I think I'll just go back to **Third Party Product** that worked extremely well and deal with the limitation.

    Every other month there's another issue that they take their sweet time to resolve. I'm sure as **bleep** not paying [removed per Community Guidelines - Do not discuss price] for this. Get real and release a lower cost plan. Your pricing is ridiculous.

  • Hello, I use team viewer for personal use, but I was blocked by "use as a business account", how can I solve this problem ?!

  • I went here https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265

    read the article and submitted the form to request unblocking of TeamViewer ID.  I submitted a form for each of the computers listed in my console as well.

    I also clicked the Feedback button in the menu of my TeamViewer window and submitted my situation there.

    Moderator then contacted me.  Because we have a free license there is no phone support.

     

  • Max011
    Max011 Posts: 3

    Me too, for the last few days... And I just connect to one comp. on the same LAN...

    It's either a glich in their system, or they are going to get reed of us, "free" users... Back to **Third Party Product** I'd guess...

  • Max011
    Max011 Posts: 3

    Why bother... We are just a "free" users... Waste of Support time and company resources....

  • ssybesma
    ssybesma Posts: 18 ✭✭
    ALL OF MY MACHINES ARE PERSONAL USE. I'M UNEMPLOYED. I GET NOTICES ABOUT COMMERCIAL USE ON ONE PARTICULAR MACHINE AND ALSO NOTICES ABOUT A TIMEOUT BECAUSE I RECONNECT TOO SOON ON ANOTHER. IT'S BOGUS. I SHOULD BE ABLE TO DO WHATEVER I NEED WITH MY PERSONAL MACHINES WITHOUT BEING CONSTANTLY HARASSED. THE RESET FORM THAT I'VE FILLED OUT AT LEAST TWICE DOES NOT WORK. UNLESS THEY TAKE OVER A WEEK TO DO IT.
  • ssybesma
    ssybesma Posts: 18 ✭✭
    I agree! The pricing is an arm and a leg ridiculous. Many hundreds of dollars. There should be a price for personal use that is a tiny fraction of that which includes actual support.
  • ssybesma
    ssybesma Posts: 18 ✭✭

    I'M GETTING THIS ALSO!!! WHY IS THIS SUDDENLY HAPPENING!!! IF YOU WON'T FIX THE ISSUES I WILL FIND SOMETHING ELSE FRIENDLIER TO USE THAT IS FREE AND HAS ZERO ENCUMBRANCES LIKE **THIRD PARTY PRODUCT**. **THIRD PARTY PRODUCT** DOESN'T HAVE THE SILLY FAKE COMMERCIAL USE AND TIME LIMIT NOTICES. I'M NOT USING TEAMVIEWER IN A COMMERCIAL ENVIRONMENT WHATSOEVER AND YOU'RE CONSTANTLY HARASSING ME AND I'M SICK OF IT ALREADY!!! NOW YOU'RE TELLING ME HOW SOON I CAN RECONNECT TO A MACHINE. THAT'S THE LAST STRAW.

  • twystidceed
    twystidceed Posts: 2 ✭✭

    I have been using this for years.. I have 5 pcs on my own lan and one that my friend will occasionally access for shared non for profit tinkering we do together  - 

    Other than that there is no commercial use. Why am i being blocked from accessing pcs that even share my own LAN and subnet ????

    FIX THIS 

  • ssybesma
    ssybesma Posts: 18 ✭✭
    edited March 4
    [third party product] seems to be completely free and doesn't care how you use it. It covers Windows, Mac and Linux. I'm going to try it and see if I can get off TV since they started cracking down on how long you can connect for and how long you have to wait to reconnect on your personal machines!!! RIDICULOUS!!! Unlike TeamViewer there are TWO PARTS you have to install on every machine. The server app (just called [third party product]) that makes the machine accessible and the [third party product] you use to access the machine. As long as the machine's on your personal network you won't have any issue accessing any of them. You may need VPN to use it on a remote machine unless it comes with VPN.
  • ssybesma
    ssybesma Posts: 18 ✭✭
    edited March 4
    The TV Forum Moderators removed a post for promoting another product which doesn't have all of the recent restrictions that TV now has like limiting how often you can reconnect and limiting your sessions, while also hammering you with fake commercial use notices. TV used to be better than those products, but not anymore. I'm trying a third party product instead because of what TeamViewer has done to make too restricted. [third party product]
  • sornord
    sornord Posts: 16

    If, as reported in other posts, connecting via what their algorithm says is a commercial WiFi, I guess I'm guilty.  Two or three weeks ago I used a tablet to connect to my home PC from a medical clinic's waiting room while waiting for my SO to get out from an outpatient surgical procedure.  (Insert eyeroll here.)  Funny, though, I didn't get the commercial use pop-ups until this past Sunday.

  • ssybesma
    ssybesma Posts: 18 ✭✭
    TeamViewer has recently added restrictions that make it unbearable to use for personal use such as limiting sessions, making you wait minutes to reconnect, among the constant fake commercial use notices I get on one particular machine and I not only do not have a domain, but I'm unemployed. There are THIRD PARTY solutions you can look up based on an unrestricted license which won't harass you like that. The TV Nazis keep removing the post when I mention the name so I wont.
  • Same issue except i only connect to ONE other computer thats in the basment of my house, usually connected on same network

  • ssybesma
    ssybesma Posts: 18 ✭✭
    Why is TV blocking anyone? I guess they want a bad reputation. There are other virtual network computing apps like the one I just mentioned (with the first letter of each word). The Tiger variant appears best.
  • Bsinit
    Bsinit Posts: 1

    I've had it happen too and I promise I haven't been paid. Especially when I am coming from my own network to my network. I'm not sure what has changed as I've used it for years. [removed per Community Guidelines]

  • 1banger
    1banger Posts: 1

    This just started happening to me. Only my computers being used.

  • weskii
    weskii Posts: 1

    same here.....just started happening after 5 years

  • I'm comenting just to say the same that everyone did. But it's true! I swear I have never been paid by the use of the software and never used for any commercial purpose. I have something like 7 or 8 people that I do suport, but it's all friends and/or family. Now I can no longer do it. : (

  • Same here. I use it on exactly 2 computers: My desk top and my laptop. I use it from my laptop to access my desktop when I am out of the house. When did that become 'commercial' ?

  • ssybesma
    ssybesma Posts: 18 ✭✭

    There are various types of virtual network computing software like TeamViewer out there [removed per community guidelines]. The [removed per community guidelines]. You will need some type of VPN software to go with it if the computer is not on your home network (like family and friends). I'm thinking about ditching TV because they're getting downright nasty with their accusations of commercial use when that has never been the case, and restricting how often I can reconnect to a machine and how long I can connect for. It's extremely petty. Their licenses are HORRENDOUSLY expensive. So much more than most home users would ever conceive of paying for. They are undermining their product and future commercial customers in my opinion. They probably don't even have enough commercial customers as it is since they charge an arm and a leg for their app. That's why 90% of users in a commercial environment probably use it instead of paying for it. They end up punishing everyone because they're a bunch of tight **bleep** who have a very oversized opinion of the value of their product.

  • pv7721
    pv7721 Posts: 139 ✭✭

    Heh, just noticed they've edited one of my posts where I was speaking about TV and THEIR OWN offer that appeared. **bleep**, we've been discussing this "free" issues for months if not years, and there were people (myself included) saying that personal licence price-adapted would also work for us, and when we discuss your best offer this is verbotten, too?!? How ridiculous!

  • Answer to your first question is yes I did.
    Second question two months. And the last is patience. Use your time on third party software.
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