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Commercial use - Connection time out

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  • ssybesma
    ssybesma Posts: 18 ✭✭
    Yeah, I figured give them info on all the machines, because sometimes it's hard to figure which machine is generating the complaint. It could be all of them, or just some of them. I noticed also if you ever run TeamViewer on a VM it will automatically give you that error and you have to beg them to exclude that also. When they do add the exception for the VM, you need to track the MAC address of that VMs network adapter to make sure it never changes (so you can change back to the original if needed). Changing a MAC address changes the TeamViewer ID (or rather, will require changing the ID) and you start that problem over again. I ran into that once.
  • What is so frustrating is it is inconsistent. I ran team viewer on the virtual machine for a long time because it made it simpler for me I ran a VM inside of my disk drive because I wanted to be able to access my files and I didn’t have any problem with that. But the minute I ran it on Ubuntu because I was curious how that worked well that immediately triggered a problem that never went away. I’ve given them all of the different IDs of all of my machine and it didn’t seem to matter. The bottom line is they don’t really support private use.

    And I would respect that if they would be open about that but this cloak and dagger maybe it works maybe it doesn’t and you will only find out when you need it and it doesn’t work, that has forced me to switch to other choices like the remote option built into *** Third Party Product*** etc. They’re not as good but they work and you won’t get caught needing it and not having it.

  • ssybesma
    ssybesma Posts: 18 ✭✭
    My theory is that TV uses mainly the MAC address to identify the machine that's being connected to. It can also identify the OS separately and that's why you will get the notice if running a server OS. If either the MAC address or the OS (or both) changes, then basically you have to get a new TeamViewer ID. I'm pretty sure I got an exemption on a VM once when I submitted the information for it to them. Thing is that each VM you create will give a different MAC address. If you're in Virtualbox and switch to or create a different VM, you get a different MAC address and that means you get a different TeamViewer ID. Once the TV ID on a VM is set as 'personal use' in their database and you don't use it to connect to a commercial-use machine or vice versa, you should be good to go permanently as long neither the MAC address nor the OS change. A word about MAC addresses generated by Virtualbox...since the first three octets of the MAC address (called the OUI) identify the manufacturer of the network adapter, I believe that will always trigger the notice from TeamViewer and that's why you have to get each of those VMs exempted. Anyone who knows better than this is welcome to correct me if I'm wrong but I'm pretty sure that's close to the truth. The 'manufacturer' (08:00:27) that Virtualbox uses for its MAC addresses according to the OUI database is CADMUS COMPUTER SYSTEMS which is long out of business and may have been purchased by DEC. It seems TeamViewer flags all of those it sees.
  • ssybesma
    ssybesma Posts: 18 ✭✭
    I need to correct you. Server does not imply domain server. You can have a server that's not part of a domain. People do it all the time if it's something they have on their home network. You are blocking personal use on all servers, domain or not.
  • Glassdub
    Glassdub Posts: 79 ✭✭

    Nope, I flip the mac address on my notebook several times a night if this was the case I could log on without this issue.

  • ssybesma
    ssybesma Posts: 18 ✭✭
    You have to fill out their form with your name, machine's name and TeamViewer ID and wait at least a week and they should remove the restriction on your machine. Total pain, I know.
  • ssybesma
    ssybesma Posts: 18 ✭✭
    Fill out the form to get ALL of your machines exempted from their false positive. You have to do ALL of your machines at once or you will be playing whack-a-mole. If ANY machine appears as commercial use, you violate even by connecting to it from a machine that was previously deemed to be personal use, then that previously personal use machine can technically get stuck with the commercial use restriction also.

  • @attorney wrote:
    What is so frustrating is it is inconsistent. I ran team viewer on the virtual machine for a long time because it made it simpler for me I ran a VM inside of my disk drive because I wanted to be able to access my files and I didn’t have any problem with that. But the minute I ran it on Ubuntu because I was curious how that worked well that immediately triggered a problem that never went away. I’ve given them all of the different IDs of all of my machine and it didn’t seem to matter. The bottom line is they don’t really support private use.

    And I would respect that if they would be open about that but this cloak and dagger maybe it works maybe it doesn’t and you will only find out when you need it and it doesn’t work, that has forced me to switch to other choices like the remote option built into ***Third Party Product*** etc. They’re not as good but they work and you won’t get caught needing it and not having it.

    I find ***Third Party Product*** a good alternative. Just can't copy from desktop to remote desktop without paying a yearly fee for **Third Party Product**.

  • ssybesma
    ssybesma Posts: 18 ✭✭
    Yep, you can't make any change to it or else TeamViewer sees it as a completely new machine with another red-flagged MAC address. If you want to use another one you'll have to go through that hoop all over again. I assume you're using Virtualbox for the VM or are you using VMWare? I think they both have the same problem but thing about Virtualbox is that it never registered the MAC address range that it uses, at least that anyone knows of.
  • Yuri_T
    Yuri_T Posts: 2,022 Moderator

    Hi All,

    Thank you for your post.
    If you feel your use is not considered commercial, please fill out the following form: https://www.teamviewer.com/reset 

    Our support team assesses all requests individually, and in the order they are received, to determine if a reset is possible.

    I apologize for any inconvenience caused.
    Hope this information will be helpful.

    All the best, Yuri

    Community Moderator/ コミュニティモデレーター
  • I got an email said it had been reset to free. Guess what.... first time I use it got the same **bleep** ...commercial use. I replied to the email and have yet to get a response.

  • DanLester
    DanLester Posts: 31 ✭✭

    OK, I tried to do this, and got hung up with this

    x.jpg

    Where the **bleep** is the recaptcha???

    ----------------

    Later edit: ah, what they don't tell you is that you need to be using Chrome. Firefox won't show that recaptcha. Real **bleep**er.

     

  • jtalstad
    jtalstad Posts: 1

    Same experience and question here...

  • DanLester
    DanLester Posts: 31 ✭✭

    OK, having figured out that you needed to use Chrome to fill out the form in https://www.teamviewer.com/en/support/commercial-use-suspected/

    I registered my complaint and got a message saying they would look into it. We shall see. In the meantime, [removed per Community Guidelines] Nothing really making me want to stay with TeamViewer, given this "Commercial use Suspected" trash.

  • Teamviewer is getting lamer by the day
  • The censoring is useless if your subscribed to the topic. We get alerts of new messages and it shows what's said before the censor
  • Since when has a community of users become outlaw's. What a croc of **BLEEP**...
  • Teamviewer is actively trying to get rid of user who do not pay for a commercial license. Instead of simply admitting it, they enforce these stupid pop-ups.

  • DanLester
    DanLester Posts: 31 ✭✭

    You know, in it's day, TeamViewer was da king. It was fantastic in that it offered the oportunity to leanover someone's shoulder working on their computer. But there are many good options now to do that that don't fall back on "Commercial use Suspected". TeamViewer does have some nice features, though.

    Hard to rant about a community of users that have become outlaws. I don't pay TeamViewer anything. They are generous to let me use their system for free. I'm getting something for nothing, which could make me an outlaw. But I'd at least like to be treated consistently.

  • I'm looking into alternatives right now because I am tired of this nonsense. I've been a loyal fan of teamviewer and if they had a reasonable price for one time purchase I would totally buy it. Or even a 30$/ year license I could get behind for my personal use. But 50$ a month is stupid rediculous when there are at least 5 options for free. 

  • [removed per Community Guidelines] seems to me it is a waste of time to fill out the form to get a wrongful identified acct changed to personal when in days it just goes back to commercial.. Sounds to me this is a detection software poorly designed and implemented that is inpropely determining Commercial use of the software.  I use it for personal only, guessing the last time I used it other than yesterday when I got the Duration Time notification...was abiut 6 weeks ago.  

  • DanLester
    DanLester Posts: 31 ✭✭

    Wish I could, but the TeamViewer Community website is tuned not to let you list commercial products - [removed per Community Guidelines] Both are free, but you can buy more sophisticated options on the latter, which I don't need. There are others as well.

    I have all three engaged in my system, so I can have confidence that, whatever happens, I'll be able to get through.

  • Exactly the same issue with me and Teamviewer does not respond. I guess they now want to generate revenue from personal use. Only thing I changed was my ISP

  • AlenaC
    AlenaC Posts: 471 Moderator

    Hello everyone,

    thanks for your posts. We are sorry to hear that you are still unable to use TeamViewer.

    If you did get the confirmation that your ID was reset, please remember that it could be necessary to restart TeamViewer.

    If you are still not able to connect that means, that the remote side is the one flagged as "commercial use" and then the next step would be to send us the request also for the remote device.

    Note:  please note that when you submit the form, it is only for a single ID. That means that if you want to reset several IDs, we need ONE FORM for EACH ID. Please see the form here: www.teamviewer.com/reset 

    Please note that this is fully explained in our article: Why do I see 'Commercial use suspected' / 'Commercial use detected' 

    Best, Alena

    Alena C
    Spanish Community Moderator
  • nobu
    nobu Posts: 2

    Thank you, but it did not work for me.

    I tried everything. Both TVs are updated, I got even the "set to free confirmation" for my parents, i reinstalled the TVs after cleaning every trace of it, i even tried the portable version of TV.

    I allways get immediately the kommercial use claim and the 5 min limit but then get thrown out after only 20 seconds. 

    My parents would even pay but not as much and not for an application with defect licensing.

    Is there realy no hope and no one responsible? No one to turn to?

  • In my opinion, this issue casts a very poor image of TV...poor treatment of customers service, poor image of something they employed that should properly detect Commercial users and it is not.....poor design and implementation from a company who should be highly sophisticated when it comes to software.  It is clear many of us have been wrongfully accused of using TV for commercial use. Fill out a form, maybe TV agrees you are not using the Software for commercial use, wait a week or more for maybe a response, than others who got the response have written here that after only a few days get ID'ed as a commercial user again...then complete yet another form....it nothing more than making lots of people talk about TV in a very negative way.  Shame on TV....this treatment is unexcusable...and the service provided...gets a D(-)

  • I go the dreaded message today out of the blue. Been using the software for years now connecting to one computer, using one computer. Never used it for more than one computer. 

    I understand the need to potentially catch people using your software outside the scope of design but really. I use it for one computer so I don't have to go upstairs. 

    The bad part is nobody can really answer why TV declares it's commercial use. Shady and I will no longer recommend this product. 

  • I can write negative comments...and when things I hope are made right...I will always write Positive comments in Thanks.  Coincident or not, in about 12 hours from my earlier Posting of today expressing my disappointment with TV as recognized me as a commercial User when that was not so...I got the form email from TV advising I was no longer identified as a Commercial User.  I had also sent the form 3 days ago that is available in this form....so was it my Post or the form...and does it even matter...TV thus far has made it right.  I have read where others who got this same email...no longer recognized as a Commercial user...only to be recognized as a Commercial User again. 

     

    I want to Thank TV for resolved my issue, removing the Commercial User status...and it is my hope that TV is using my findings as well as others to Tweak whatever monitoring software is in use to identify those that are using TV Commercially to the harm and disadvantage of those of us who are using TV honestly...for personal use.

    Again; thank you TV......after getting your email I did connect with my sister for a few seconds and that popup Notification about durations, etc...did not appear.  I hope it remains in the Free License (Non Commercial use Only) Status  

  • It took them 10 days to finally fix my account but I appreciate it. There's other options but I'm just used to TeamViewer and I like it. Only thing is I didn't know I had to report each ID, so while one PC is good for free use, my other is still flagged. I filled out the form again for the other ID. Now I just wait for them to set that to free and I'll be good to go :)

    So far 6 days in on the fixed ID and no false flags yet like some are getting after the fix. 

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