suddenly password invalid after a week of use.

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accarter87
accarter87 Posts: 1
edited May 2023 in General questions

For the past week ive been using TeamViewer to access my computer via my phone while I've been away from the house.  As of today I suddenly started getting an error stating my password was invalid.  I only entered the password once when I created my account and setup my pc under Computer & Contacts and its worked perfectly since (its never prompted for a password since I initially set it up). I've attempted to change the password locally and update it on the phone app to verify they were both the same and I'm still getting the same error.  Any suggestions?

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  • JeanK
    JeanK Posts: 6,989 Community Manager 🌍
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    Hello @accarter87

    Thank you for your message.

    If you are talking about the password of your TeamViewer account, you can always reset it by using the following link: Reset your password now!

    If you are talking about the password of your remote computer which you connect to via unattended access, you can also change it. You will find all the information you need in our Knowledge Base article here: Password for unattended access

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager

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