I agree with you, but if you would have read my previous post about their lack of response, it might shed some light on the potential reason you have gotten no response.
In my vast experience as a computer technician, web developer and internet entrepreneur since the 1990s, I have dealt with countless internet companies and I have seen a consistent trend in dealing with them. This trend is that they seek to avoid conflict at all cost, and this endeavor to avoid conflict can certainly be perceived as a lack of professionalism, and I personally agree with you that it is most definitely a lack of professionalism.
However, the unfortunate reality of the situation is that dealing with conflict, cost money, time and resources. Thus, almost no internet company allocates serious resources to conflict resolution departments for their FREE services. For paying customers, they will listen to your complaints all day long, but when you are a Free user, every minute they are talking to you, is costing them money, and the company cannot justify to its investors the expense of providing paid level support to users of free services. As undesirable as this is, it is simply a fact and reality of internet life.
In my experience, the normal process by which most companies handle conflict resolution with users of FREE services is this. If the answer to your problem is, YES, they will send you a confirmation of this. If the answer to your request is, NO, they prefer to not respond at all. Why is this? Because when they say, YES, that is the end of the matter; but when they say NO, that is just extending the matter which will require further involvement of their CS department, which cost them money.
So what does this mean? It means that if you have submitted a request to have your account returned to Free status and they did not respond, it probably means that after looking at your explanation, they did not believe you or they were not convinced. So, they simply chose not to respond in order to prevent further conflict.
Is this why they have responded not to you, I have no idea? All I am saying is that I submitted my request and they responded in less than 72 hours. So, that is evidence that there are people looking at the request. If people are looking at the request, there is no logical reason why they would have looked at my first request, and not looked at your multiple requests. Logical deduction would indicate that your requests have been looked at. If they have, then why have they not responded? Well, it goes back to what the answer would be. A YES answer would have certainly been sent out. So, that only leaves the possibility that the answer was NO and they don't want to get into an argument about it.
This is all my speculation about what MIGHT be going on for a lot of the people on here that have submitted requests and have not received answers. I really have zero internal knowledge of how TV's CS department works.
Is the Blocked ID running a version of windows Server? (2008? 2010? 2012?) if so, then it's blocked as Servers are deemed to be "Commercial".As to other OS's who knows as a Linux Desktop and Server are basically the same OS.
I agree with you in principal that for a company to invest time into supporting "Free" users is a money pit that on the surface would be see by "Bean Counters" as a waste of resources. Without a doubt I can see your point.
However even witht hat said, I would suspect that there are a lat, and I do mean a lot of "Free" users who are, for want of a better term, "Not working". So kids, kids in School, who are supporting their friends, family, Aunts, Uncles using TV as the goto remote software.
Eventually those "Kids" will enter the workforce and bring with them a history of using TV as their "Goto" support device. The Heavy Handed way in which TV has fdecided to implement their blocking of what they deem to be "Commercial" use is deeply flawed. I've made this point a number of times here, but I'll say it again. To consider education establishments as "Commercial" is a huge mistake. Student's (Kids) I would suspect are a large portion of their "Free" users, and by cutting them off, forcing them to find alternatives to TV they are shooting themselves in the foot if you ask me. In short by cutting off educational establishments, from using their free version they are cutting off their next generation of users. Worse yet, but completely ignoring their "Free" user base, by not participating in thses message boards, buy not having at least one person listening and interacting with the community, even if we are not paying users is a huge mistake.Personally I'm not willing to pay the $500/year for a Commercial license. The math does not work out, it would cost me close to $60 per connection to my Folks out east. It would actually be cheaper for me to fly out and visit them for a week every year then to pay the Commercial licensing fee.Maybe a "Home" version would be the way to go. Let me connect remotely to my folks out east, disable the Voice, Video, File Transfer capabilities for the "Home" version and charge me $50/year. I'd be more than happy to pay that and not have to deal with this poorly implemented blocking system thay have imposed upon us.As it stands I've gone around and removed TV form all the systems I had it installed on and have put a new (if not slightly more complex) method of assisting family ont he East coast when they require it.Word of mouth is a powerful thing, my counterparts are all looking at alternatives and are activly discouraging people from using TV in favour of other options....It's a pity, as they have a great product, but whoever it was that put this blocking system in place really needs to be taken to task and possibly shown the door if you ask me.
I'm having the same problem. Have used TV for many years... usually only once or twice a month... to help friends. About a month ago I got the message that I was using it for business purposes, wrote to them and still have not heard back. I think you're right... this is their way of telling us they no longer want us "free users". Time to look for another program.
What ID needs to specified on the request form to unblock suspected commercial use?
The local ID? each remote ID that is linked to my account ?
Still no response. Really want to get this fixed. Thanks!
IMHO,Don't waste your time, find a different product to use for remote control. I've jumped thru the hoops, filled in the forms, sent the E-Mails, even got a response saying my account ID's were marked as non-commercial. And yet, I still have one blocked account as it at a University, and they consider Universities to be Commercial.So basically regardless of what you do, if they deem the source IP or destination IP to be commercial, you'll get blocked, If your connecting to a Server Operating system, You'll be blocked. And there's no option available to you but to pay the $500/year subscription for a commercial license.Save yourself some hassle and aggravation trying to sort it out and invest the time into implementing a different solution.
I use TeamViewer not very often and since the last version, same problem like you guys.
It disconnects me and i have to wait 8 minutes to reconnect
Once computer goes into sleep mode, I cant connect. Please advise.
What ID needs to specified on the request form to unblock suspected commercial use?The local ID? each remote ID that is linked to my account ?
You must submit one form for each ID that you use. Your own ID and all the remote IDs on the other ends.
So, for what it's worth: I emailed in my signed form (not the initial one that lists the ID, but the one they specifically asked for in an email, where you swear you are not commercial) and, in less than 24 hours, that ID is now unblocked. I now have all 13 of my IDs unblocked. So for me the process worked. It remains to be seen for how long, but at the moment I am good.
Good luck to everyone who is still having trouble.
They must have tweaked their commercial use algorithm because I been using a Chromebook with the Chrome Teamviewer extension for many months with no issues. I started getting the message a few days ago. Using a chromebook with Teamviewer makes a lot of sense since the chromebook batteries last so darn long (mine 10hrs). Until the correct the situation Teamviewer is almost unuseable. BTW, I use Teamviewer on chomebook extension to primarily access only 1 computer. Hardly commercial use.
Any updates on this, or should I look for a different solution?
I tried unsuccesfully to fill the form proposed in the link https://www.teamviewer.com/en/support/commercial-use-suspected because it does not allow me to fill the "Affected teamviewer ID" field. I tried logged to the mngmt console, unlogged, from a normal browser, from hidden mode, I do not what is going on.
I use Teamviewer exclusively for friends and family, they need my help as I moved abroad from my country after living there for 50 years where I was the "computer support guy" as an advance user for many years.
Please, help me get back to the full free version.
I had a commercial account, but dropped it, since I am a single user, helping out friends & family. Recently, that lapsed, and I am back to being a free user.
When I attempt to connect to a remote compuer, on my OWN home network, I am getting:
Either your license or your partner's license is blocked
How do I regain access? HELP!!!
I have had this issue for what seems now months. Everytime i try to present my screen it times itself out after not even 2 minutes of it being up. I have uninstalled and reinstalled, i have waited for it to somehow fix istelf with an update (its been 3 or 4 updates now) and nothing works. I have messed with the settings and still nothing. Does anyone have any solutions?
Same here. Thought it was just me. I suddenly get a "your using this commercially" message on screen which couldn;t be farther from the truth.
honestly. while this issue has been happening.... i downloaded **Third Party Product** cuz i needed to watch my anime while not at home. cuz thats the only reason i use TV is to watch anime on my computer while im not home. [removed per Community Guidelines - Sales/Solicitation policy]im sad i never knew about chromes version
Hi @alextprice ,
Thank you for your post.
In your case, it most likely is the devices you are connecting to that are flagged. Please submit the form for any other IDs you get the error from here.
Thanks in advance!
Best Regards, Yuri
I have a personal (non-commercial) license key for Teamviewer and before my laptop and desktop upgraded to 14.6.2452 I never had any complaints about my usage being 'non-commercial' and it gives me a warning that the connection will be terminated in a few minutes.
I have had it connected for about 15 minutes before since this started to happen and it has never disconnected early on me so I am not sure if this is just a bug it isn't actually triggering the functions that would disconnect my connections or what exactly is going on but I wanted to report it so that it could be addressed at some point. I am not doing anything, in particular, to set it off, and I am using Teamviewer in the same way that I always have so I do not think a change in behavior is the cause either.
Please let me know!
i have new update but its tell learn more cant connect.
I do not use TW for commercial and sessions shorter than 5min. Only 30sec or less.
Hi Yuri and thank you for yoru reply!
When I first encounted this issue I tried the exact solution you outlined. I submitted the ID of host computer and recieved an email about a week later informing me that it had been placed on the clear list for personal use. This course of action did not fix the issue with commercial use being suspected when I used the chrome browser extnesion to control that host computer.
Additionally, if I use other devices to control that computer, I have no issues. This leads me to believe that it is an issue with the chrome browser extension.
If I could find the ID associated with my Chrome Browser Extension I would submit it using the form you suggested, but I have yet to be able to find it. Does it exist?
For more detail, the host computer is a Mac Mini running the latest version of MacOS and the controlling computer is running windows 10 and utilizing the chrome browser extension to gain access to the host.
I hope that someone from TV can help me here. I have already completed the commercial use form online and have completed, signed, and emailed the document titled "declaration of private use". But after many weeks, the problem remains and I have heard nothing back at all.
I support several computers that are my own and those of friends and family. There is no commercial use and never has been any. Out of all these computers, right now only one seems to be having a problem. It is an Android media center box that is used for streaming media and for running my home automation system. None of the other computers on my list seem to have any problems.
Is there some way to find out what might be triggering this false-positive and doing something about it?
It has been about two months (6-7 weeks) since I submitted an "explanation for use" in the commercial use form. I have received NO REPLY. Nothing what so ever. Please share your experiences and help me try to figure out how to get TV to respond in a timely manner.
How long did they take to respond to you?
What explanation did you give?
Did they approve it?
Do you have pointers for making a submission that gets a response?
I'm a graduate student. My school computer is blocked. I mistakenly sent in a form for my home computer and was approved immediately. I sent the request for my school computer with the same explanation and have heard nothing. Graduate students are students and Washington University in St. Louis is adamant that we are not doing work for money. Currently, we are NOT employees, NOT unionized or able to own our work. This is severely hampering my productivity.
It's pretty clear that doing research projects as a student is a non-commercial use.
About two months ago my ability to sign into to my school computer from home was blocked as "commercial use". Because I was not aware of the source of the trouble I submitted a commercial-use form explanation for my home desktop ID. My home computer was immediately re-assigned as non-commercial. I was still blocked because TV was blocking my school computer. I submitted a different request for each computer because I was/am confused about how TV distinguishes the services to block.
I have the same problem. Only I use my personal phone to connect to my pc for things such as personal documents and remote shut down. I use the service rarely and ever so often I assist my friends with their pc troubles. I especially needed the service today and my connection kept getting blocked. At some point I got flagged for no clear reason and after two tries and three weeks, I still have yet to get a reply. I might as well create a new account if they dont reply soon. If you get any updates that would be helpful, im curious to know their reasoning behind all the flagging.
Best of luck.
It has been about two months (6-7 weeks) since I submitted an "explanation for use" in the commercial use form. I have received NO REPLY. Nothing what so ever. Please share your experiences and help me try to figure out how to get TV to respond in a timely manner.How long did they take to respond to you?What explanation did you give?Did they approve it?Do you have pointers for making a submission that gets a response? I'm a graduate student. My school computer is blocked. I mistakenly sent in a form for my home computer and was approved immediately. I sent the request for my school computer with the same explanation and have heard nothing. Graduate students are students and Washington University in St. Louis is adamant that we are not doing work for money. Currently, we are NOT employees, NOT unionized or able to own our work. This is severely hampering my productivity. It's pretty clear that doing research projects as a student is a non-commercial use. Full story:About two months ago my ability to sign into to my school computer from home was blocked as "commercial use". Because I was not aware of the source of the trouble I submitted a commercial-use form explanation for my home desktop ID. My home computer was immediately re-assigned as non-commercial. I was still blocked because TV was blocking my school computer. I submitted a different request for each computer because I was/am confused about how TV distinguishes the services to block.
It has been about two months (6-7 weeks) since I submitted an "explanation for use" in the commercial use form. I have received NO REPLY. Nothing what so ever. Please share your experiences and help me try to figure out how to get TV to respond in a timely manner.How long did they take to respond to you?What explanation did you give?Did they approve it?Do you have pointers for making a submission that gets a response?
I filled in the online form for each of my 13 IDs. They unblocked 12 of those IDs within a few days. The 13th was still blocked. I filled in the online form again with no results. Then I received an email asking me to fill in the "declaration of private use" form. I did so and listed the 13th ID (even though the form doesn't ask for the ID at all). That 13th ID was unblocked within 24 hours.
You ask for pointers, but all I can tell you is what I did. I submitted an online form for each ID I have and on the form listed all of the other IDs, so everything could be cross-referenced, if necessary. I showed the name assigned to each of the IDs. For each ID that "looked" commercial, for example DATASERVER, I explained that it was used only in my home and for a specific, non-commercial purpose. When they asked for the "declaration of private use" form, I also listed the ID and the name assigned. That's it.
All I can say is that it worked for me. But I know that the system is unclear, appears to be arbitrary and is inconsistent. I know that the trigger is not only the IP address, since the ID that originally did not get reset was one of seven in my house, so they all shared the same WAN IP address.
Other people have not been so lucky, with no action of any kind in response to their forms. Can't say why.
TeamViewer has said that school IP addresses are considered commercial. The people caught in that situation can yell all they want on this forum, but that's the rule, as crazy as it appears. And there does not appear to be any way to make that appeal. TeamViewer must have some reason for it, even though it is not apparent.
I consider the unblocking a response, so I was not unhappy that they didn't write me an email when they did that. It's not good public relations, but my concern was unblocking - I consider that the important part of the response. In fact, the only email I did receive, was the one that said I needed to fill in the Declaration of Private Use. The responce I got for that one was, again, unblocking, but no email.
I have a number of devices all on the same account – same email and password – and I don't have any problem with commercial use. Teamviewer has accepted that my use them all privately.I can use my desktop PC at home for connecting outwards to help my family and two or three old people that I support – but when I want to access my own PC from one of my devices if I am away somewhere – or even if I am in my own sitting room! - then I get a message saying commercial use suspected and I am given five minutes – if I'm lucky.I find this pretty amazing that my phone, my laptop, two tablets – can all teamviewer in or out to anyone except to my own home PC. I find it amazing that I can use my own home PC to teamviewer out to people but as soon as I try to teamviewer into my home PC I get blocked.I have contacted teamviewer about this several times over the past few months and I have had no reply – except two weeks ago I received a form to fill in to confirm that I was a private use – and after that I had nothing further.I'm nearly 70. I'm a retired teacher. I live on a pension. I don't make money out of computers – and I never have done. I don't make money out of teamviewer.All I'm asking is that somebody in the teamviewer team finally makes contact and hopefully straightens out this rather illogical situation. – Teamviewer out – yes. Teamviewer in – no.Thanks
Let us know if setting up a new account works (since the IP address doesn't change). I'm trying an alternative I had overlooked. TV is still easier to use but we'll see.
I have the same problem. Only I use my personal phone to connect to my pc for things such as personal documents and remote shut down. I use the service rarely and ever so often I assist my friends with their pc troubles. I especially needed the service today and my connection kept getting blocked. At some point I got flagged for no clear reason and after two tries and three weeks, I still have yet to get a reply. I might as well create a new account if they dont reply soon. If you get any updates that would be helpful, im curious to know their reasoning behind all the flagging.Best of luck. -A
Uninstalling and reinstalling with new acct will make no difference.
Apparently TV records your PC's IP address,.....so the problem remains the same.
unless someone fiound a work around?!
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