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Commercial use - Connection time out

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  • Rings
    Rings Posts: 11


    I just got a response to my 3rd or 4th email declaring private use, which is a first (they've never responded to one before.) They said that they don't believe me and think I'm using it commercially! They gave me 2 options: either buy teamviewer for commercial use, or sign a "declaration of private use that needs to be printed, signed personally and sent back to us to the following email address (redacted)"

    I'm not willing to follow through with that for personal reasons. I'm not giving them my signature, full name, address, phone number etc. Are they out of their mind? They should be able to detect commercial use just fine with their algorithm AND a human involved. They clearly are not able to do so, or knowingly flagged me dishonestly in order to strongarm me into buying a paid account. Looks like I will be leaving Teamviewer after a long 10+ years if they think I'm a commercial user who connects to one person every other month.

  • Steve-in-FL
    Steve-in-FL Posts: 27 ✭✭

    @nadiajaafar wrote:

    When I go to the reset page the form does not allow any typing in the Affected ID field -which is required. A line appears and no typing shows up.image


    Make sure that you have NUMLOC on. Typing in that field without NUMLOC will result in no characters being entered.

    I just tested the form at:

    https://www.teamviewer.com/en/reset/?_ga=2.**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**-**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**#forms

    and it woirks with Chrome browser.

  • Steve-in-FL
    Steve-in-FL Posts: 27 ✭✭

    I do not know how to refer to an older post, so I will repeat my comments here:

    I filled in the online form for each of my 13 IDs. They unblocked 12 of those IDs within a few days. The 13th was still blocked. I filled in  the online form again with no results. Then I received an email asking me to fill in the "declaration of private use" form. I did so and listed the 13th ID (even though the form doesn't ask for the ID at all). That 13th ID was unblocked within 24 hours.

    You ask for pointers, but all I can tell you is what I did. I submitted an online form for each ID I have and on the form listed all of the other IDs, so everything could be cross-referenced, if necessary. I showed the name assigned to each of the IDs. For each ID that "looked" commercial, for example DATASERVER, I explained that it was used only in my home and for a specific, non-commercial purpose. When they asked for the "declaration of private use" form, I also listed the ID and the name assigned. That's it.

    All I can say is that it worked for me. But I know that the system is unclear, appears to be arbitrary and is inconsistent. I know that the trigger is not only the IP address, since the ID that originally did not get reset was one of seven in my house, so they all shared the same WAN IP address.

    Other people have not been so lucky, with no action of any kind in response to their forms. Can't say why.

    I consider the unblocking a response, so I was not unhappy that they didn't write me an email when they did that. It's not good public relations, but my concern was unblocking - I consider that the important part of the response. In fact, the only email I did receive, was the one that said I needed to fill in the Declaration of Private Use. The responce I got for that one was, again, unblocking, but no email.

    Good luck.

    Steve-in-FL

  • I have been in communication with TV the last few weeks for the same exact thing. I have two cell phones, two android tablets and two laptops and a desktop ALL IN MY HOUSE. But due to my health I am unable to get around back and forth from room to room as much as I used to so if I need something from one device or I need to view something on another device then I use TV. HOWEVER here lately THEY SUSPECTED ME OF COMMERCIAL USE. So I filled out all the forms and they sent me a response. I will copy and past the one line that sums it all up ............ After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately. Guess what? Not only can they not CONFIRM that I am NOT using it for commercial purposes but they are not confirming that I am either. **bleep** sure glad courts don't work that way. We are sorry sir but we can't confirm that you didn't rob that bank so we are going to put you in jail anyway. I will install a virus on my PC before I pay them for the use of something that they are falsley claiming is free when it is not.

  • I would LOVE for them to PROVE that there is commercial use on my network to or from it.

  • I will buy 10 licenses if they can prove or can provide evidence of commercial use on any of my devices. PERIOD. How about it TeamViewer. I am calling you out. Do you want to protect your reputation as a company? Am I lying about it or are you?

  • NO ONE WILL PROVE IT. They just CLAIM that you are doing that. Give up and go find some software from some other company.


    @stevelin wrote:

    Hello

    Teamviewer detected commercial use. But I‘m not.

    I just use it to solve my mom's computer problem at home.

    I have already filled out the form. But I have never received any reply emails.

    Can you help me?


     

  • Rings
    Rings Posts: 11

    I've already ditched Teamviewer completely. **Third Party Product** not only works better, it doesn't falsely accuse it's honest customers of commercial use!

  • DanLester
    DanLester Posts: 31 ✭✭

    TeamViewer has a few capabilities that other free options don't. The other free options (that don't have "commercial use" garbage) allow remote control of other machines with ease, but are less capable in file transfers.

    Having had my TV privileges removed because of alleged "commercial use" (those allegations being entirely false), and having those privileges restored by submitting a "self declaration of personal use", my going forward strategy is simple. Use TeamViewer, but DO NOT DEPEND ON IT. Have alternate remote control apps available and proven, and ready to use. As to file transfer, there are many file sharing apps available that can be put on both local and remote machines that will do the job.

    I should add that , not infrequently, TV just refuses to connect. When that happens, I just quickly switch to my ready-to-go alternate app.

    As a result of my "commercial use" denial, I still use TV, but I no longer depend on it.

  • Steve-in-FL
    Steve-in-FL Posts: 27 ✭✭

    I agree and have a few comments.

    @DanLester wrote:

    TeamViewer has a few capabilities that other free options don't. The other free options (that don't have "commercial use" garbage) allow remote control of other machines with ease, but are less capable in file transfers.


    One of the functions that TeamViewer has that I like and make use of is the "computers & contacts" list. It maintains a list of all "other end IDs" along with a description. I do not need to maintain a separate list of those.

    Another function I like is that TeamViewer will display or notify me when another machine is up and ready. I can look at my contact list and see what machines are online and which are not. That's handy when I reboot a remote machine and I am waiting for it to come back online. I don't have to keep trying to connect - TV will pop up a notification telling me the machine is back.

    @DanLester wrote:

    ...my going forward strategy is simple. Use TeamViewer, but DO NOT DEPEND ON IT. Have alternate remote control apps available and proven, and ready to use. 


    I agree. I think your strategy is spot on. I would further stretch it to apply to almost every product you (or we all) use. Browsers, registry cleaners, video players, pretty much everything, should have a tested alternative ready to go into service.


    @DanLester wrote:

    I should add that , not infrequently, TV just refuses to connect. When that happens, I just quickly switch to my ready-to-go alternate app.


    I've never had this experience. When I get a failure to connect, there has always been a problem on the other side. (Many times, a problem on the other side is the reason I am trying to connect.) Of course, I have only my own and friends machines as a basis for survey, but I've probably made 100s of TV connections over the years and that's what I have found.

    I occurs to me that the overhead of TeamViewer cloud resources in maintaining the currect status of all the TV IDs connected at any given time might be substantial. Maybe that's one of the reasons why they are trying to get commercial users to pay up. (This does not, of course, excuse the method they are using to do that, which, I think we all can agree, is pretty poorly managed.)

  • musicreporter
    musicreporter Posts: 12 ✭✭

    Very good.

    You just articulated what I have been doing the last few months.

    TV is primary, but I have another app that works as easily. [third party product]

    I have tried several apps and the one I mention is the best for me. 

     

     

     

  • Sadly they don't respond as fast as they used to. I also have switched to that software.
  • I'm having this same issue. Never used Team Viewer for commercial use, helping by parents with their phones and my brother with his PCs is not making me any money.

    How can I get my account reviewed and clear so I can support my family again? Already looking for options, but there is nothing as good as Team Viewer for Android phones.

  • i have used this for years and now this is happening whats going on??

  • why i get 5 minut restriction to my connections?

  • I just started getting this message. Saying commercial use suspected. But it's just my personal computer.
  • Wondering the same thing. It's just my personal computer. And I'm getting this message also.
  • DanLester
    DanLester Posts: 31 ✭✭

    I'll just say that, indefense of what I said above, many times when I try to connect with TV, it is unable to do so, and just sort of hangs, and I switch to an alternate connection app and it works fine.

  • DanLester
    DanLester Posts: 31 ✭✭

    This has been covered repeatedly, and in volume, on other threads. Welcome to the club.

    You cannot "argue" with TV about this. They will not listen. Nor will they present evidence. But what you CAN do is submit a "self-declaration of personal use" which is basically a solemn, contractual promise that you won't every do it. See

    https://www.teamviewer.com/en/reset/?_ga=2.17204857.**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**-**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**

    Once you do this, most likely, they will restore your sevice in a few days. They will NOT contact you to tell you that your sevice has been restored, so don't wait for that.

    In the meantime, get yourself set up with any number of free apps that control remote computers without this "commercial use" garbage. They won't let us quote their names here, but there are a few good ones. TV has a few advantages compared with those, but for basically controlling a remote computer, those others work just fine. Have them ready to go, and DO NOT DEPEND on Teamviewer.

    Finally, understand that if you're using TV for free, you're getting what you're paying for.

  • Yershov
    Yershov Posts: 10

    I seriously believe that the unfounded accusations of the TV program can be seen as defamation, with all the ensuing legal consequences. Thus, unreasonably offended users can appeal to the courts with a claim for moral damages.

  • In all my years I have never had worse Customer service than I have from Teamviewer.  Just because I use the Free Version does not mean we should be ignored. They offer the free version so why don't you support it.  I have been dealing with the error Suspected commercial use. This is the 3rd time this has happened the other time they asked for logs and stuff and they confirmed I was not.  This time I have been asking for a resolution for 4 Months.  I have summited multiple tickes and sent responses to emails a dozen times they go unanswered.  The time I did get a response they made me submit a form (Affadvit) that I am using it for personal only, I sent that in and they said they fixed it.  When I replied that I was still getting the error I went another month before they replied and they said I gave them the wrong number.  Funny because they said it was fixed they only fixed one of my devices.  I stated I need my ID fixed not just 1 machine.  I also asked why they never asked me for logs and stuff like the first 2 times but instead asked me to fill out and sign an affidavit. And I still sit with an unusable Teamviewer.

  • mencik
    mencik Posts: 4

    I filed that form, and it has been two weeks. I have heard nothing. I have never used TV for commercial use. I have no need to use it for commercial use. I use it only to help friends from church and family members so that I do not need to visit them in person.


    @DanLester wrote:

    This has been covered repeatedly, and in volume, on other threads. Welcome to the club.

    You cannot "argue" with TV about this. They will not listen. Nor will they present evidence. But what you CAN do is submit a "self-declaration of personal use" which is basically a solemn, contractual promise that you won't every do it. See

    https://www.teamviewer.com/en/reset/?_ga=2.17204857.**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**-**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**

    Once you do this, most likely, they will restore your sevice in a few days. They will NOT contact you to tell you that your sevice has been restored, so don't wait for that.

    In the meantime, get yourself set up with any number of free apps that control remote computers without this "commercial use" garbage. They won't let us quote their names here, but there are a few good ones. TV has a few advantages compared with those, but for basically controlling a remote computer, those others work just fine. Have them ready to go, and DO NOT DEPEND on Teamviewer.

    Finally, understand that if you're using TV for free, you're getting what you're paying for.


     

  • gorzov
    gorzov Posts: 1

    I have time time 5 minutes on my account . I use it for uncommercial way. Bud it is uncomfortable to do something with my devices remotely when you have just 5 minutes limit.

    Thank you for help

  • It's even worse for me. They said I have 5 min, but it disconnects me after about 30 seconds, EVERY TIME. I use TV mainly to help my mother with her PC, and occasionnaly, a distant friend when he has problems he can't solve. And that's pretty much it.

    Now, all of a sudden, I'm flagged for commercial use. With 30 sec. time limit even when told it'll be 5 min. I can't work with this. Last night, I spent a good deal of time with my mother on the phone, trying to make her install another solution, which was overly complicated for her. But now that we're set up, even if the TV team restores my licence to personnal use (filled the form), I'm not sure I'll ever use it again, given that it could trigger the commercial use flag again at any given time, making their product completely unreliable.

    I understand that TV may not give any major importance to free users as they don't bring in any direct money, but I think they fail to realize that those free users can sometime be involved in the purchase process of a remote desktop solution for the business they work for and stuff like this is very bad publicity for them, and enough to not even be taken into consideration by businesses (the "personnal use" solution is unreliable for many, why would they trust them with a commercial licence?). I understand TV want to look like "good guys" by offering their product for free for personnal use, but this is starting to backfire on them with all those people using it for personnal use being flagged as commercial users all of a sudden for reasons no one seems to know.

    I admit I'm a bit curious about the algorithm that flags these accounts, and what it bases itself on to determine commercial usage. Obviously, it doesn't do a very good job at it.

    And telling people their sessions are limited to 5 min and giving them only 30 sec is also not doing a good job at showing their products and services in a good light. Even if those are non-paying users, you should ensure you stay true to what you're telling them.

    While your features and your prices are part of a selling pitch, your image and reputation play as big a part, if not a bigger one, in getting your services bought by businesses.

  • Whitedavidp
    Whitedavidp Posts: 10 ✭✭

    I am not sure if this is how the resolution process is supposed to work. But after filing my form online and waiting maybe a week, I received and email stating that TV was still suspecting commercial use. This email pointed me at another form to download, completel, sign, and email back. I did this several weeks ago. But until today I kept getting commercial use warnings trying to remote control this one (of several) devices. Suddenly when I tried this morning, all worked as it once did with no more commercial use warning or restrictions. I have presumed that I would hear back one way or the other but nothing except now it suddenly works. I hope it stays this way. Cheers

  • After 3 1/2 months of inaction on TV's part, I have decided to part ways. This is the second time I have had problems with TV "commercial use suspected". The first time it was resolved on the first try. This time NOTHING, no response YES or NO, just nothing after 3 1/2 months and attempting to resolve it 3 times over that period.

    [removed per Community Guidelines]

    Regardles, I am done with TV and their ludicrous "free for personal use" lies and deception and inaction. I have been a loyal user of the product for over 6 years, but no more.

    This kind of publicity will hurt their business bottom line in the end as more of us get tired and give up on them.

    Sorry to have to go, but I can't do the 30 second timeout thing I have been experiencing. Just doesn't work.

    I'll continue to monitor these boards to see what other solutions others come up with, but rest assured, even if TV comes through and fixes this problem they have lost my confidence in their product. One that I have NEVER EVER used for commercial use.

    I wish you all the best.

    Doug


    @WB4IUY wrote:

    Yep, been there, done that with the declaration, form messages, etc. I don't know what the issue is with their system that thinks a retired guy with a bunch of old boxes around the house is business related, but I burned out ans started looking around.

    A free one that is super easy to use is ***Third Party Product*** . I have all my boxes on it and it's fast, works great, and is free for home use.

    Dave


     

  • Rings
    Rings Posts: 11

    @mencik wrote:

    I wish the company were as quick to respond to the Declaration of Personal Use forms as the moderators are to edit posts to remove the names of third party products.


    I was thinking the exact same thing. Though I also wouldn't give them my personal info to continue using a product that should be free anyway, which is why I moved on to a third party product which is not only true to their word, also runs much more smoothly! [removed per Community Guidelines]

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