Commercial use - Connection time outAnnounced

Hi,

I use (or better "used to use") teamviewer to

-manage my home desktop

-manage my home server wich is a local network acces only media server used to store movies, music, downloads, installers of various software, drivers and so on, so it is purely personal, not commercial (its basically just a selfbuild NAS)

-help some friends and family, especially my grandfather on his phone

-shutdown my desktop for when i leave home and forget to shut it of when im there (yes i tend to forget such a simple thing)

-update my steam library and programs/windows updates on my desktop and gaming laptop when im not home

I was just about 10 minutes before writting this helping a friend with getting his windows 10 to look like winXP with uxthemepatcher (same like i did to my own system)

Before i even got to the browser on his pc to download uxthemepatcher i got a connection shutdown in teamviewer that said my time is over due to a limit with my license

i clicked the more info and was brought to a page on the website of teamviewer that said its being used for "commercial" use

nothing i do with teamviewer is even remotely close to being 1% commercial

after that i tried to connect to my own other pc wich are both on the same network at this time.

and again the same license problem.

What is this new license timeout thing?

i surely dont remember teamviewer having this problem not even a year ago.

is there any way to fix this

if so please tell me

(If there is no fix for this and teamviewer is basically broken now, tell me too so that i can set up windows remote desktop for outside my own network.

i just dont want to spend time with a program trying to fix its functions if it wont work correctly in the end)

Dear All,

Good Morning,

I need licience for working form home when i was connecting to teamviewer it asking to your free sesson ended anybody please help me here

I'm in the same boat. Have been using TeamViewer for years. 100% personal. No remote monitoring. Just started getting timeouts and messages about possible commercial use. Have zero idea where its coming from. Uninstalled and reinstalled still same issue. Odd thing is that if I use my laptop and not the desktop (same account) I works flawlessly. Its only happening on the desktop and only in the last week or two.

No idea what anyone is referring to for having to fill out a form of some type and send it back. No problem doing so, but where do I get it??

Very bizarre behavior. I don't even have the Zoom plugin installed on this computer. Anyone have any idea how/why its being flagged as being used for commercial purposes? Is someone falsely putting us on a list for revenge purposes?

OK so this is the second time I get this issue... now TV is asking me to print a document, sign it FOR WHAT???? Nothing has changed on my setup... your software is accusing me of using it in a commercial setting which I am not... Do you want me to send my kidney too??? I will remind you we are in the middle of a pandemic, Going out to print something because a faulty piece of software is buggy is disrespectful to your customers and risky. I'm done dealing with companies like your's. Will be looking for a better option even if I have to pay for it it'll be better than this garbage

I use TeamViewer for private purposes but lately, when I connect from the Android device to a personal computer, a message appears that I can use for only 5 minutes. Why?

Thanks, help me please

I use a program to restart computers, see if they are hanging or not hanging! And these are all my computers!

I filled out the form and sent it. It's been more than 2 weeks and I never received any reply. However, after more than one week of waiting, all of a sudden I could connect to my remote computer remotely as before I was flagged for commercial use incorrectly. Since I don't know how stable this situation is, I'm starting to experiment with alternate remote access programs that seem more reliable, and will likely stop using TV, after what happened.

This is the site to get to the form to request resetting TV for personal use:

https://www.teamviewer.com/en-us/reset-management/

Good luck.

i want to use team viewer for personal use, but it kicks me out when I use for more than 5min, because it thinks i dont use only for personal use, BUT I DO

PLEASE HELP!!

Trying to complete non-Commercial use form but Generate PDF doesn't work.

Clicking on the Generate button does absolutely nothing, in Chrome or Edge.

How can I submit the request please? Not even sure why I need to again given that non-Commercial use was granted last October.

210519: About 12 days after I sent back the signed PDF, TV advised me that they had RESET my ID. I immediately tried to connect to the same computer that I've been helping for years & years...and the exact same problem popped up. But wait - further down the 'we-reset-your-ID' message from TV was a note that said:

"If you still cannot connect to the novice computer, maybe the ID on that machine needs to be reset too."

So I submitted a RESET request for the novice's ID, which TV reset within about 48 hours! Great! I figured my troubles were over! So I attempted a link-up from my iPhone, and it wouldn't connect. Instead, I got a pop-up telling me that "My account has been upgraded to a Business plan!!"

No option. No CLOSE button. No "No thank-you" option.

Fast-forward to now. I've returned home to my regular PC (reset a few days go) Still won't connect to the novice machine. Same "Timed out" pop-up...same you-are-using-the-app-commercially warning.

So I re-installed it on my wife's machine and attempted to connect to the same novice. (This worked the last time I tried it, which was about 2 weeks ago. I was connected for about 40 minutes just like the old days) Today? No dice. I was only connected for about 60 seconds before getting booted with the usual 'commercial-use-detected' wrist slap.

Tiresome! Get this fixed, TV!!

I keep trying to use TeamViewer for non-commercial use. I keep getting blocked, Connection timeout error. How do I fix this?

I am having the exact same issue. Sent 3 requests for reset and each time I received an email saying the account was reset for personal use yet the account does not function.

After a version update my TeamViewer started terminating my connections after less than a minute and blocking reconnections claiming commercial use. It happened last year - I submitted a form explaining that I was using it for personal needs only, and the functionality was restored. I sent an email to the same address, but no response this time, and I cannot use TeamViewer any more. My use is strictly personal. What can I do now to restore my TeamViewer connectivity?

Tank you!

Hello everyone,

I already requested an ID reset 2 times (They suspected i used teamviewer for commercial reasons.) and got the message it got aproved bot times, yet when i try to connect it still says i went over the time limit (when i didn't use it for 2-3 weeks because i was blocked). How can i fix this problem?

Thanks in advance!

Everytime I try to connect to one of my computers the connection closes after 20sec and says that I am using TV for commercial purposes. That's not true...

What can I do?

Account is flagged incorrectly and I can't generate a pdf 

Someone from support please revert my account to free.

I don't use teamviewer for anything other than personal use.

thanks

I'm in the same situation with my dad. It doesn't look like anyone's getting answers to anything. I couldn't even find the form you mentioned

They got it wrong the second time around for me. Still getting locked out after a minute even after submitting the form twice. Currently waiting on my third reply.