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Commercial use - Connection time out

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Comments

  • This is a sign that you have been flagged for commercial use. One of the teamviewer clients may be installed as free - but it may be that you need to pay for the business version on both... I'm not sure though as this isn't clear....

    What is clear, is that I have been flagged for commercial use for helping my mom, who has an eye disease which makes it next to impossible for her to read sometimes - and I installed TV on her computer for unattended access as she wouldn't be able to read the password or id ( we've tried that in the past, and it didn't work and I ended up having to go to her to help read something )... According to some posts, this installation of 'unattended access' is not 'free' and helps TV claim you are using it as commercial-use, instead of personal-use, which doesn't seem right. I want to know what TVs response to this is, as if they do this, then they are essentially discriminating against disabled or technically inept people.

     

    If you have the commercial license, you are better off contacting support... As a paid user of $50 / month, or more, you can create support tickets for problems, bug reports, and more. Non-paid users can't. We get a form we have to submit and wait a week, or sometimes longer, to get a response.

    -Josh Acecool
  • The only thing I use it for is for my music collection, I got a system running an old operating system theough emulators which I don't have the resources for upgrading. I also use it to make covers for my downloaded music, and that is it. I have even offered to hand over the password for them to log on and check. A few years ago I got an e-mail from teamviewer approving me for non commercial use and that worked great until a teamviewer upgrade was necessary. At the moment I'm using RDP instead, which is a possibility, but not preferrable... I have tried a KVM, but that also didn't give me a good solution, as I sometimes need to copy cd cover images from one to another.

     

     

  • teamview keeps saying im commercial wen im connecting to my own computer thru my phoine im certainly not a company nor am i profiting in any way connecting to my self or others ......... how do i go about fixing this issue 

  • Hi,

    I have been using Teamviewer to help my parents with thier computers and phones (to resolve any issue they might be having). But recently my Teamviewer have started to time me out after 5 minutes, stating that I am using it for commercial purposes.

    I read through some of the other similar posts and updated teamviewer on all my devices, as adviced on those posts. But I am still having the issue. Please help!

    Thank you

  • SInce Last week and have been on TV 14 for a while. I got the notification that it has detected I am in a commercial Environment and will disconnect in 5 minutes.

    Examples of personal use:

    • Helping or supporting friends and relatives
    • Connecting to your personal computer at home

    Please see our Knowledge Base for an explanation of how we define personal use.

    Since my use falls within the statements above from your website, I don't see how you determine my use is commercial, since I either help friends or relateives and only connect to local machines in my house that are not used for any business activities.

    I submitted a ticket and so far, have heard nothing back.

    I can be contaacted at. jpedgar at yahoo.com

  • Same issue here. I'm not sure what metrics they are using to determine that it's being used commercially but this is the second time this has happened to me and it's very frustrating. I'm a long time Teamsviewer user and I'd gladly pay for a personal license if you sold one. As frustrating as it is to try and figure out what freeware game is messing up my Mom's computer, having this limitation only makes it worse. I'm not sure what steps to take to resolve this but if it doesn't get fixed soon I'll just go to a different product that has a license that so I don't have to worry about this.

  • I too have this issue. Running a desktop and up to 4 laptops max on the same network but never being all controlled at once. I don't see the issue here but all my computers on TeamViewer are tripping saying I am in a commercial environment when clearly I am at my own house. As stated earlier by another user I would pay for a personal license to fix this issue but 1k a year just to control my computers at home is crazy... can I get some help over here TeamViewer support?

  • Same problem here. Must be time to dump Teamviewer and get another remote access software.

  • You've already gotten one response from support. That's more than most of the people here. Consider yourself lucky.

    My advice? Give up. 

    There are plenty of other alternatives to TeamViewer. Most are just as good. A few are actually better. That may not have been true five years ago, but the competition has really improved while TV has been basically standing still.

    There are no good reasons to stick with TeamViewer at this point if you are having issues.

    In theory, there's no difference between theory and practice. In practice, there is.
  • For copying files from one computer to another - you can, if you have 2 ethernet ports per computer... or 2 on the new computer and one on the old... use a network cable from your router / modem into the new computer on the fastest slot. Then, use a CROSS OVER wired ethernet cable from the second slot in your new computer to the single slot in your old computer.

    You can set up a network bridge so the old computer has internet access through the new ( it does require that computer to be on at all times ).

    Then, you can transfer files directly from the new / old back and forth with the KVM solution -s uper easy.

     

    Another easy solution, and not as much work - is to do the KVM solution, and then add a simple 5 port switch to it. A wire comes from your modem / router into the switch ( the instructions will tell you which port to use as not all will have one labeled ), then 1 wire per computer.

    Both computers will have their own access to the network, and internet. Then you simply add network drive on either computer. Use the computer name... ie: If you right click My Computer, you'll have a tab, or somewhere in those tabs on XP, it will say COMPUTER NAME.

    \\<computer-name>\ in explorer will access everything 'shared' on that computer ( exclude < >s )...

    Add the specific folders you want to share as networked drives. You can even share the entire C drive, or set up login permissions and use \\computer-name\C$ or so to access the C drive. If the username / password is the same on both machines, it should avoid asking for the username and password.

    This would resolve your issue of not being able to easily share files by easily being able to share files at a much faster rate. Even keeping your folder structures so you can access the other computer instantly, copy files over, or leave them and then access from the new computer.

    -Josh Acecool
  • For copying files from one computer to another - you can, if you have 2 ethernet ports per computer... or 2 on the new computer and one on the old... use a network cable from your router / modem into the new computer on the fastest slot. Then, use a CROSS OVER wired ethernet cable from the second slot in your new computer to the single slot in your old computer.

    You can set up a network bridge so the old computer has internet access through the new ( it does require that computer to be on at all times ).

    Then, you can transfer files directly from the new / old back and forth with the KVM solution -s uper easy.

     

    Another easy solution, and not as much work - is to do the KVM solution, and then add a simple 5 port switch to it. A wire comes from your modem / router into the switch ( the instructions will tell you which port to use as not all will have one labeled ), then 1 wire per computer.

    Both computers will have their own access to the network, and internet. Then you simply add network drive on either computer. Use the computer name... ie: If you right click My Computer, you'll have a tab, or somewhere in those tabs on XP, it will say COMPUTER NAME.

    \\<computer-name>\ in explorer will access everything 'shared' on that computer ( exclude < >s )...

    Add the specific folders you want to share as networked drives. You can even share the entire C drive, or set up login permissions and use \\computer-name\C$ or so to access the C drive. If the username / password is the same on both machines, it should avoid asking for the username and password.

    This would resolve your issue of not being able to easily share files by easily being able to share files at a much faster rate. Even keeping your folder structures so you can access the other computer instantly, copy files over, or leave them and then access from the new computer.

     

     

    -- Turns out this was where the KVM discussion was.

    -Josh Acecool
  • goo morning. did you  solved your problem? tell me how.

  • How do I get an answer from the reviewing department? In April 2019, I first got "WARNING: Possible Violation of EULA" and I responded by filling out the " Form_TeamViewer-Personal-Use-Declaration.pdf ", signing with a digital signature. It took them until September to repy that they needed a physical signature. So, I printed it, signed it, scanned it, and sent back on October 9th.

    https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265 says ""Due to the large number of requests we receive, answering the requests can take some time, although we are now aiming to solve all requests within seven business days. We are sorry for the inconvenience."

    However, it's now been over a month. How do I get this escalated to someone who can help? My best friend and I do genealogy together, with her keeping the main records and I log in to add stuff. We really miss doing this because of the 5 minute limit and then being forced to wait for an hour before I can log in again. It's very frustrating.

  • I've recently started to get this pretty much every time I use Teamviewer.
    And lately there's a 20 minute cooldown before you can even attempt to reconnect?
    It almost seems like a ploy to have home users purchase licenses, otherwise why the 20 minute block?

    I've tested across multiple connections and ensured nothing is wrong on my end.

    I am a home user and do enjoy the free license for when I need to help out my father or daughter who are not computer literate.
    But recently I can't rely on the service.;

  • av666
    av666 Posts: 1

    I got constant error right after almost each connection from my smartphone, tablet and even real PC to another one with text "Bla bla commercial usage, wait 15-20 minutes". I didn't remember exact error text. This occures after connection either immediately or after couple seconds and I can't use TV for free not for commercial goals. I even can't understand how and why TV application can detect that I use TV for commercial goals within that couple seconds.

    This is not first case and I already contacted support and got no real help. I ran into this about half a year ago, and possible with v14.

    Is it normal for TV free application? It is new rules of TV free which I didn't saw anywhere?

  • Why do I keep getting this message?  Both versions on each machine say "free license."  I am using this between two machines for personal use.

    Super annoying.

  • Poor TV support. Sent 2 tickets and no reply. Expected better support. [removed per Community Guidelines]

  • Good Morning, 

    I am using Teamviewer long time ago, just to control my personal computer, 100% sure about this, and from today I recieve a message in the app that says "It seems that you are using Teamviewer for commercial porpuses", which is 100% not true...

    What can I do to show that I am using it for personal purposes? It is the same PC...I am the only one who controls it...

    Thanks in advance

  • It's been a year...

    My FREE and ONLY PRIVATELY used account has been flagged for "commercial use" for the third time and the endless annoyance of trying to get the false flag removed has begun again.

    Just trying to help my elderly parents in Germany with computer problems. Same here, went to look again and keep being put off by the RIDICULOUSLY HIGH price (per month!!!) for Teamviewer. Yes, I know I can't post the price because someone will censor that HAHA. Just for everyone to read here... IT IS WAYYY TOO EXPENSIVE for PRIVATE USERS !!!

     

    TEAMVIEWER PEOPLE, ARE YOU LISTENING TO YOUR USERS' INPUT AND REQUESTS AT ALL? OR ARE YOU JUST TRYING TO MILK EVERYONE FOR THE BUSINESS ACCOUNTS ??

  • Hello! 

    I use TeamViewer for personal use to occasionally remote into my PC at home, and a couple of my close relatives for quick fixes. TeamViewer has recently suspected my account being used for commercial use, and I would like to see if this can be appealed. Thanks! 

  • I have now filled in the form 6 or 7 times! I got myself rated as a "free user" some while ago, but changed to a new computer just weeks after that. That forces me to fill in the form again..I only want to connect to my home pc and my fathers pc. Thats it!! From work I use 2 different computers depending on where I am using the "not install"-feature. With new computer the Commercial **bleep** pop ups again. So filling the form again, I got a mail saying that they have now again determined that Im a free user, but still I cannot connect from one computer. So again I filled in a new form, and now I got back that I need to print and manually sign a paper with a pencil and scan back to them to confirm that I am a free user (They have already determined I am this two times). WHY CAN YOU NOT JUST CONFIRM THE WHOLE ACCOUNT AS FREE!!! Now I need to fill in the form FROM every PC I use at work to do this. Its so frustrating. I really thinking on a different app for this from now.

  • The process begins with you reading the first page of this thread and filling out the form using the link there and asking them to classify you as a "private use" user. 

    I did this as well.  After a week, they sent me a document asking me to fill out a private use document stating it is only for private use.  After you do that, you cross your fingers and wait. Most people do not get it cleared easily.  Others get lucky and get all 13 of their computes cleared. 

    I remote into mom's pc from my multiple PC's (never from work) and they still think I am not a private user.  I do not remote into any other TV pc except hers. My mom does not pay for my tech support except in tasty food when i go for a visit (haha). 

    If you do not hear back from TV after a week, you will do what I do and google "Third party product".  [The sentence has been removed as per the community guidelines.] I wish TV had a better process of clearing accounts that are not being used for commercial purposes.  

  • Hello, I have a problem with your product. 3 computers are connected to my record (an old laptop, a stationary computer without a monitor, and I use it only through the remote control and a new laptop). I study at a school in Russia, and our school does not have expensive devices for programming, so I work remotely at a computer. But I can’t do it now, because this program considers me a person who uses it on a commercial basis and ends the session after 5 minutes. Can you solve this problem, I assure you, I use this beautiful product only for personal purposes. My mail is **Please do not post Personal Information**

  • I'm done banging my head against the wall with these folks.

    1. I got the "commercial use detetected" message.
    2. I filled out the form. 
    3. They "could't confirm non-commercial use."
    4. I filled out, signed and scanned the requested attestation. document. 
    5. 12 weeks have gone by (3 reminder emails sent to them) with no response.
    6. I called TV sales and spoke to a supervisor. They were very nice but could not offer any help.

    I'm now starting to investigate alternatives for home use and will share my results with my collegues in a fortune 50 IT department at work. I think that there is an opportunty for my company to save some money..

  • mikee
    mikee Posts: 21 ✭✭

    I found this amazing tool on youtube of all places. Reset Teamviewer ID  This tool menitioned in the video worked instantly after months of vaiting for support to do somthing.

    Not the best solution as it changes the ID, but it does work. I also found no viruses or malware so it seems like a legit and working tool.

  • rfell
    rfell Posts: 3

    I have used TeamViewer throughout my studies and academic research. 

    Recently, I become inappropriate and unfriendly messages.

    "Action required: TeamViewer is being used commercially by you..." 

    1. The company would be well advised NOT to make a call for action on wrong accusations. 

    2. The company states that my TeamViewer will be timed out after 5 minutes. 

    I find it rude how they treat students and private users. For sure, I would not use them in any business environment based on my current experience. I highly recommend to the company that they treat people with respect, without threats, to gain them as future clients. 

    I know it is reversing the law. I want to proof that I am not guilty of abusing their product. Please let me know what proofs TeamViewer requires that I am only a student and not a company. 

    Great product! Disappointing and poor user management and engagement. 
    That is set-up for failure. So sad! They are destroying their product. 

     

     

     

     

     

     

     

  • hi i have being getting this error on teamviewr for a month or so action required teamviewer is being used commercially I have been using the personal version for over tenn years and I never had this isssue  and it has been happening only on one computer 

    any ideas?

  • I only use TeamViewer personally, not for commercial purposes, but got the above message.  I filled out and submitted the form, but got the same reply again.  What do I do now?

  • nope  i have sent in several  and  NO RESPONCE