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Commercial use - Connection time out

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  • Fill the form to the left and wait till TV contacts you. 

    Link: https://www.teamviewer.com/reset/

  • n9yty
    n9yty Posts: 1

    I don't use this much, and never for business I only used it for my computer very rarely and to help a few other friends when they are stuck. But I got an email a while back saying they suspected I was using it for business, I replied and never heard anything. Today I opened it for the first time since then and got a message saying it was business use and would be terminated in five minutes. I can find out how to get in touch with anyone, how can I get this resolved?

  • Just use another product. This was once good, not anymore. 

  • This is me right now... I sent in a request and they reset it, but I am still getting the commercial use message. So annoying!

  • I did the same months ago, no response. I don't know how many times I've filled in the forms saying that I'm not using this non-commercial...

    I wonder if teamviewer is in economical trouble since they are now claiming so many private users being commercial....

  • I believw greedy is the right word 

     

  • I have tried to use the reset form at:https://www.teamviewer.com/en/reset/ but received this error message:

    "Error
    Sorry for the inconvenience, please try again later.
    If the problem persists, please contact our helpdesk staff."

    I can't contact support via a form because I only have the free version.Hopefully someone from Support monitors this thread.

     

     

  • hello Sirs

    yesterday i has tried to help my friend

    we both use teamviewer only for home not commercial, and newer use for commercial
    my PC in my home (connected to wire provider named Almatel network, and my friend use Notebook connected to internet via WiFi to he cellphone (used LTE internet via russian BeeLine cellular network, Moscow)
    My friend ask me for i help microphone gain issue only
    When i try to connect to my friend - TeamViewer warn me - i am or my friend use FOR COMMERCIAL , and strict my time to shortly, so i cannot help my friend (

    My ID is: **Please do not post TeamViewer IDs**
    My friend ID is: **Please do not post TeamViewer IDs**


    Why Teamviewer warned me and stricted my time?
    i not use for commercial TeamViewer
    i just sometime fully free help my friends only

    Mikl777
  • I am also having the same issue. I filled out the form and everything and today I got that popup again. This is rediculous. I did get an email that said again that it was reset but its not. Not sure why this is still happening and its the same PCs and nothing has changed.

  • TeamViewer is not reliable for domestic use anymore. Use another product. Search with Google and you'll find a very good product. Unfortunately I can't post the name here as this post will be deleted. Looks like this company doesn't trust anymore on the quality of its own product otherwise it wouldn't give a **bleep** if someone suggests something else...

     

  • Please email me if you can.

  • Samething.. I even sent in a faxed hand written letter that they requested to keep it free and its still happening.

  • Wenn du schon ein Windows 2012 Server hat, dann sollste andere Tools nutzen als TV um diesen zu Administrieren! Windows bietet doch hier eigene Tools.


  • @TonyaG wrote:

    TeamViewer was unable to determine that I am using the TeamViewer app on my android phone personally. I don't understand why?!!! I only use it in my home with my android phone connected to my Personal Home Wifi network!!! Whether I use it for pure laziness or whatever, I use it to connect to one of my laptops at home and WITHIN MY HOME to check for updates, close out Chrome, cast something from my laptop to my TV using Chromecast etc. without having to physically go to one of my laptops and open them up to do this!!! I don't understand why they couldn't determine that this wasn't personal stuff!!! I ONLY use it at home connected to my Home Wifi!!! I don't get it! TeamViewer, please reconsider your decision! I don't want to have to go through the trouble of printing off that form, personally signing it, then scanning it into my laptop, and then sending it as a PDF to the email address you provided!!! I think the ink in my printer is dried up - Why are you making this so hard for me?!!!


    I was able to use Adobe Acrobat on my laptop to fill out the Decloration of Private Use form by choosing the "fill and sign" option and sent it to the email address TeamViewer provided me a few days ago and now I am able to use my android phone with the TeamViewer app to connect to my laptops in my home while I'm in my home again. So hopefully this is not a fluke and it will stay this way for a while. A couple a months ago, I had to fill out the online form for my laptop and TeamViewer unblocked it for personal use a week later. But, I have been waiting since October 11th to get my phone unblocked for personal use and it finally happened 2 months later! I wish TeamViewer would fix their algorithm to where they are not constantly flagging people for commercial use when it's obvious that they are not! Please, TeamViewer, fix your software so it will stop doing this!!!


  • @TonyaG wrote:

    TeamViewer was unable to determine that I am using the TeamViewer app on my android phone personally. I don't understand why?!!! I only use it in my home with my android phone connected to my Personal Home Wifi network!!! Whether I use it for pure laziness or whatever, I use it to connect to one of my laptops at home and WITHIN MY HOME to check for updates, close out Chrome, cast something from my laptop to my TV using Chromecast etc. without having to physically go to one of my laptops and open them up to do this!!! I don't understand why they couldn't determine that this wasn't personal stuff!!! I ONLY use it at home connected to my Home Wifi!!! I don't get it! TeamViewer, please reconsider your decision! I don't want to have to go through the trouble of printing off that form, personally signing it, then scanning it into my laptop, and then sending it as a PDF to the email address you provided!!! I think the ink in my printer is dried up - Why are you making this so hard for me?!!!

    Update: I was able to use Adobe Acrobat on my laptop and fill out the Declaration of Private Use form by choosing the "Fill and Sign" option in Adobe Acrobat and send it to the TeamViewer email address they provided me. Now I am able to connect to my laptops in my home while I'm still in my home using my android phone with the TeamViewer app on it. I hope it stays this way and I don't have to go through this again.


     


  • @TonyaG wrote:

    TeamViewer was unable to determine that I am using the TeamViewer app on my android phone personally. I don't understand why?!!! I only use it in my home with my android phone connected to my Personal Home Wifi network!!! Whether I use it for pure laziness or whatever, I use it to connect to one of my laptops at home and WITHIN MY HOME to check for updates, close out Chrome, cast something from my laptop to my TV using Chromecast etc. without having to physically go to one of my laptops and open them up to do this!!! I don't understand why they couldn't determine that this wasn't personal stuff!!! I ONLY use it at home connected to my Home Wifi!!! I don't get it! TeamViewer, please reconsider your decision! I don't want to have to go through the trouble of printing off that form, personally signing it, then scanning it into my laptop, and then sending it as a PDF to the email address you provided!!! I think the ink in my printer is dried up - Why are you making this so hard for me?!!!


    Update: I was able to get TeamViewer unblocked on my android phone by filling out the Declaration of Private Use form using Adobe Acrobat on my laptop and choosing the "fill and sign" option in Adobe Acrobat and sending it to TeamViewer. I just discovered today that I can connect to my laptops in my home from my android phone while in my home without getting the "Commercial use detected..." message. I hope I don't have to go through this again!

  • This is beyond ridicious. I had about a few months work trying to get my ID unblocked , had to sign the form and email back to them. Now they emailed me saying it was unblockd.

    But no, I connect again. I IMMEDIATLY get the commercial notification again.

    I am done. Done with Teamviewer. This isn't worth my time anymore.

  • Congrats. Good decision. 


    @Artirles wrote:

    This is beyond ridicious. I had about a few months work trying to get my ID unblocked , had to sign the form and email back to them. Now they emailed me saying it was unblockd.

    But no, I connect again. I IMMEDIATLY get the commercial notification again.

    I am done. Done with Teamviewer. This isn't worth my time anymore.




  • Congrats for the wise decision. 

  •  

    I have had this account for many years and for some time I have been making the mistake that I make commercial use
    It already happened years ago and I had replied by sending a message to the support but now I can't find the email sent years ago
    How can I solve it?
  • DanLester
    DanLester Posts: 31 ✭✭

    OK, this has been repeated in this LONG thread many times, but ...

    The TeamViewer "commercial use" designation is pretty rancid, and they will never tell you what you did to make you look that way. Once so designated, you will only be allowed five minutes of TV use from that machine. This is done on a per-machine basis. Be aware that there are other free apps that will do a lot of what TV does, without such designations. So you need to decide how much you really need TV to do what you want to do.

    BUT, it is easy to remove that "commercial use" designation in TV, and recover full functionality of TV. Do this

    https://www.teamviewer.com/en/support/commercial-use-suspected/

    AND, send in a Declaration of Private use, which basically says that you promise (legally!) to only use it for private use.

    http://cdn01.teamviewer.com/teamviewer/pdf/TeamViewerDeclarationOfPrivateUse.pdf

    Send this DoPU to [email protected]

    Now, be aware that you will NOT get any response from TeamViewer. Don't wait up for one. In about a week, your TV full functionality will be restored. Kaboom. Just like that. I've done this on a couple of machines, and it has worked every time.

    But, I am increasingly using those other apps to get TV functionality.

  • wywy
    wywy Posts: 0

    I have used free teamviewer for over 10 years to support my Dad.

    We are using windows 7 with teamviewer 15.

    One is a laptop the other is a desktop.

    Recently when we connect teamviewer time outs and close with a few minutes!!!

    Please help.

     

     

  • Hi, as I updated my teamviewer license, it somehow switched from private use to commercial. So now my remote access is restricted to a time window to only few seconds.

    Do you know why it happened, and how can I fix the problem? I have no idea why this did happened, since I am still only using my teamviewer for private use. Thanks!

  • I created 3 tickets in the space of 3 weeks, no answers to any of them, not even an email confirming they received my ticket


    @jelabarre59 wrote:

    @Ying_Q wrote:

    Hi @gideonse and @BenDice,

    Thank you for you message.

    If you think TeamViewer has mistakely marked your device usage and you would like to reset your TeamViewer ID, please fill in the form for reset request.

    Your "Reset Form" is BROKEN though.  It has been broken for WEEKS now.  And no one at TV seems willing and/or ABLE to fix the problem.

    You know, it may be "free" users having all these issues, but if the program, and it's so-called "support" structure is so broken, does not encourage people to buy a subscription for whatever extra/bonus features it might give us.


     

  • Hello! I have installed a free version of a software product, not long ago your program began to block in work giving me 5 minutes, with suspicion of commercial activity. but I do not do this. Please understand and unlock my devices. thanks.

  • miketorb
    miketorb Posts: 1

    Timing out after 60 seconds.  Just upgraded to v15.  Message is: "Your TeamViewer sessioin has timed out and will be close."  No mention of suspected commercial use.  The only change is the upgrade.

    Bug?  Config issue?  

  • Ha! Same problem here, but the exact inverse! My laptop & desktop are also both on the same home network, and I get the same message. However, for me it happens when I connect from my home desktop to my home laptop, but not from my laptop to my desktop,or frin ny desktop to my Surface...

    I mean i get the desire to crack down, but this is rediculous, How can both coputers be on the same IP address (Gateway IP and Public IP,), as well as on the same subnet, but ona of them is somehow only one of them is on a comercial network? ITS THE SAME NETWORK!

  • Congratulation !  Excellent move!

    This way TV will loose all home users and keep only the business ones... And maybe this is exactly what they want without assuming it publically.


    @Closed account wrote:

    I gave up after 3 requests.  I took it off all my computers and am now using one that doesn't give me grief and I actually like it better.   I've been with team viewer for eons to help my sisters but sometimes change is a good thing.


     

  • sled
    sled Posts: 3

    TV thinks I use it commercially, but he is wrong. I use it to swap between my computers and my family members, of which there are 5 and none of them are used for anything related to commerce. I am ready to provide any data to verify this circumstance. Of course, no one obliges TV to provide anyone with a free service, this is the decision of the company itself. But why the refusal of the service to motivate the wrong reasons. It also sounds insulting

  • I've been using Teamviewer now for years, I have it loaded on my 4 personal computers and I only ever remote between these 4 devices, for years. But today I went to remote into one and it says that TeamViewer will now close out you are using it commercially, but I am not. Because I am using the free version of TeamViewer, customer support won't even talk to me. Any suggestions or am I just s o l?

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