Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

EdwardUK

I'm still waiting for a response to my 'personal use' submission.

Hope it works out ok. The online form allows more than one ID to be input (I use a laptop and a desktop), however the PDF only prints out one of the IDs. I wrote on the printed copy the other ID, signed it, scanned it and uploaded the scan. Hopefully the TV will not reject my submission.

I read elsewhere on the TV site regarding users who incorrectly opted for the commercial version who now only want the free personal version will need to wait for 30 days for their form to be processed. This is due to the team processing the requests being inundated. I assume it is the same team dealing with our requests so we have a long wait ahead of us. In the past the team were able to process requests within a few days.

SymenBouma

Hallo Support, ik gebruik al jaren een gratis licentie. De laatste tijd wordt mijn sessie steeds afgebroken en het laat zien dat mensen denken dat ik commercieel ben. Dat is niet het geval. Wie kan me helpen? Ik eerder al een e-mail verstuurd maar daar word niet gereageerd.

Hello Support, I have been using a Free license for years. Lately my session keeps getting dropped and it shows that people think I am commercial. That is not the case. Who can help me? I have previously sent an e-mail but there is no response.

mphi55

I think it was due to being on a new computer it reset to the limited use for commercial. Since it was locking up after only a few seconds I wasn't seeing the message. I worked on it in person and tested it while actully at the iMac and saw the message. I have filled out the form and submitted it to TV to see if they will unlock unlimited use since it is not commercial/business use.

Thanks,

Michael

JeanK

Hello @mphi55,

In order to better understand your issue, could you please send some relevant screenshots?

Any error message you can share?

ronemca

FWIW...

I was stumped by the 'print/sign/scan/return' requirement as well. I printed it - okay. I signed it - okay. I scanned it - okay. I uploaded the scan to my computer - okay. *But when I tried to return it....it snarls at me that it will accept nothing other than a PDF.* NOT OKAY.

What I ended up doing was to leave the document open in my default PDF manipulation app (which is Adobe Reader or Foxit Reader) and entering my "signature" & the date at the bottom in non-cursive text. Then I just saved a copy & submitted that.

With the way this organization is handling its support, I'll be surprised if *that* will satisfy them, but I don't know what else to do!

Very, VERY frustrated and more than a little angry at these guys. They are certainly quick to merge threads; often *within minutes* of yet another poor soul posting a message about being locked out...but they're sitting on their hands whilst the list of angry users grows into THOUSANDS.

How do you justify that, TV??

DietmarPahl

I think we are complaining to a tree or wall as no help from the company will come!

i know it is free usage and therefore no support but again and agian when the company gets bigger the service is getting worse

Agasi

how can we solve this problem ?

Nick54Nsk

Falsely marked as commercial use. I can't print the PDF file of the application and sign it(I'm a person with disabilities and can't hold a pen) what should I do? I have never used the program for commercial purposes

Agasi

same for me

TORQue

Hi,

I just connected one pc to my account on Teamviewer. But whenever i log into that one pc im being kicked out every 15/20sec and can't log back in again for around 5min.

Anyone knows what's going on?

raduschka

Falsely flagged for commercial use. What now

MNorman

"Your request has already been submitted and is pending further review. Thank you for your patience"

I get the above message when I request an account reset, but I have no pending requests submitted. How do I resolve this?

Brando_SF

Never mind. I found my answer.

Thanks

kc4nmy

Back in October commercial use was detected. I filled out all the forms, provided all the User ID's and received documentation that our intended use met all the criteria and the account was supposed to be returned to free use it is now going on six months and Teamviewer still detects commercial use?

Messages to the staff are ignored as our letters?

I'm out of ideas?

Seymour, KC4NMY

Hollywood, FL

Brando_SF

I'm using TeamViewer at home to help support family/friends who are also at home. Lately, it's cutting my connection thinking I'm using it commercially but I'm not.

There have been times I used a commercial "trial" but no longer. For work/commercial, I now use Apple Remote Desktop. Sometimes, when I click on a remote profile for work on my desktop, it launches TeamViewer instead of ARD or Screens (another remote app I use).

How do I let TeamViewer know I'm using it privately for non-commercial use?

Baracuda1974

Even after filling the PDF form to regain access as many of us have the free version and has been days now, my account is still flagged as commercial use, how the *bleep* when all my home PC's are just plain Jane PCs and none are Servers, secondly I have never used my account at work as this is blocked, of the bat from our systems.

Looks like TV is doing the same thing as **Third Party Product** did back in the day, that little by little where blocking user using the free version of the app and later killed off the free version altogether. May have to find another app/ company if my issue doesn't get fixed this week.

TV supports are non-existing for free version users.

Geo467

Help please

jeffdabney

same here.

MNorman

I've been locked out of TeamViewer for the third time for suspected commercial use. I do not use TeamViewer for commercial use.

This time, when I try and follow the account reset process, I get the following message:

"Your request has already been submitted and is pending further review. Thank you for your patience as we process your request"

I have no outstanding reset requests.

How can I initiate a new reset request?

Thanks,

Michael Norman

pglefebvre

Same for me

balkny

Lately, when I connect to some remote computers, I get disconnected a minute later and I cannot connect again. It says that I exceeded something. This is ridiculous!

I was warned FOR THIS ... FOR WHAT? What the *bleep*! I get offended by this message on top. You moved my message in here CONGRATULATIONS! But I do not see the answer to the problem!

JohnW12

When I log in TeamViewer times me out and tries to prompt me to upgrade licensing? I've never had this issue before. How can I fix this?

FuzzmanKs

In my opinion, the solution has been posted above at least 3 times this week. Use the RESET MANAGEMENT procedure. It worked for me in less than 2 business days. Three years ago my account was flagged as possible commercial use. I submitted the required form pledging my use was for personal only. I saved a copy of that pledge and resubmitted it this past week along with the newly required Reset Management form to unblock the TV machine ID's of all 5 of the ID's I occasionally connect to.

As I understand the FAQ on the TV website, the Reset Management has to do with the individual Teamviewer machine ID's (yours or the one you are trying to connect to) and is not your TV account.

RobConn

I get the same issue on many of our company pc's - we have a tensor license, but the teamviewer clients randomly sign out - how can this be fixed? Thanks

MNorman

TeamViewer has locked me out with a "suspected commercial use" message (I am not using TeamViewer commercially), and when I try to go through the account reset process, I get this message:

"Your request has already been submitted and is pending further review. Thank you for your patience as we process your request."

I have no outstanding reset request pending. I need to know how to initiate a reset request.

Thanks.

Michael Norman

DietmarPahl

https://community.teamviewer.com/English/discussion/comment/118907#Comment_118907

yes there are more options out there and i do not like the pice they ask for a subscription and why is always the software getting worse than better after all updates and more. I do like Teamviewer but also onmy work they stop with this software as there are a lot of safety issues.

Personal i like the software but as they do not communicate on a normal way i am also thinking of stepping over if they continue with this what they are doing

HaywardGB

You bleeped out the word " **bleep** " ?? For goodness sakes!

HaywardGB

I'm sick to death of this . I use it to log into my second laptop downstairs . Not even externally using it and I get this **bleep** message all the time. I'm off to find another product, if this is some dodgy trick to get me to buy the commercial licence of personal use, then you go fly!

There's more going on in the background with this product than we know, I'm sure of it.

fusion_364

I only use this to connect to my plex server downstairs. I'm pretty sure this is just teamviewer pressuring users to buy a subscription. The absolute lack of support over 267 pages leads me to believe nothing else. It was a great application while it lasted. And I almost did buy a subscription. But then they pulled this garbage. So I'm out. There are other options out there and I suggest you all look into those as well.

devhdap

I've been trying to connect via Teamviewer and I'm getting this message ! What can I do now ? Anyone else getting the same error ?