Problem to get a connexion with a remote computer

marcooooo
marcooooo Posts: 3
in General questions

Hello,

When I try to connect to a computer, I always got the following message (pop up box): 
"Version out-of-date: Update the remote TeamViewer". The proble is that I'm running that latest version of TeamViewer, and the TeamViewer QS I want to connect is alos the latest one.

I'm working with a Mac, running the OS version 10.15.2.

How can I solve this problem?

Thanks in advance & best regards,

Marc

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  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @marcooooo

    Thank you for your message.

    What is the exact TeamViewer version that is running on your mac?

    You can verify this by going to TeamViewer → About TeamViewer on the top left menu.

    Best,

    Jean

    Community Manager

  • marcooooo
    marcooooo Posts: 3

    I'm running the 15.0.24.

    I also try to install a previous version and got exactl y the same problem. Could the reason be with my OS?

  • marcooooo
    marcooooo Posts: 3

    Hi Jean,

    Fantistic : the problem is now solved!

    Thanks a lot!

    Best regards,

    Marc

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @marcooooo,

    This is great to hear.

    We hope to see you soon again on the Community!

    Best,

    Jean

    P.S: We are sorry for the inconveniences caused though...?

    Community Manager

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