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Commercial use - Connection time out

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  •  I used Teamviewer to help my 93 year old father who recently went blind with ReadAloud articles and to help him "read" and respond to emails, and pay his online bills so this is a critically needed capability.  I have been unable to get support staff to reset my ID.  The support page says Teamviewer will get back to you in 7 business days but in my case I initially waited two weeks and after getting no response or change to my status,  I resbumitted the form. It's now approaching another 2 weeks so I'm actively looking at alternate capabilities as I've given up hope that they will ever respond and or honor their statement that TeamViewer is free for personal use. Given the number of times this appears as a forum issue, this is a continuing widespread problem and it's made worse by the lack of action taken by Teamviewer to correct their errors or even respond to  requests for ID resets.

  • Wow, thanks for letting me know and that **I like TeamViewer**. I guess I should just forget about, uninstall it and switch to **Third Party Product** or one of the other dozen ones out there.[removed per Community Guidelines] Also, I think it is very nice you're helping your father out so much and I wish you both well.

  • hello,

    I can no longer use teamviewer because its says that i have used teamviewer for commercial use, but the problem is that is never used teamviewer for commercial use.

    Can you help me ?

  • This is 3rd ! Time that Teamviewer thinks that I use it commercial.... Never I do it. I use it only private.

  • Alexo
    Alexo Posts: 3

    k

  • Rarb
    Rarb Posts: 1

    I have the same problem. I get the prompt:

    TeamViewer is being used commercially by you or your connection partner. Your session will terminate within minutes.

    I'm using TeamViewer to connect from my personal Windows 10 Home Laptop, to my personal Windows 10 Home desktop - both in the same room, on the same home router.

    I already requested an account investigation/reset once, which appeared to be successful (a few weeks ago) but I'm getting the same issue again.

     

     

     

  • every time I connect to the remote PC, after 5 minutes of use the connection is interrupted with the message "your session teamviewer has expired and will be closed".
    I tried to check the timeout options too but they are disabled.expired.png

  • Hi,

    I have five computers that are online and I use them myself. It's been one week since TeamViewer told me I'm using my account in a professional way and that I must buy a license.

    What can I do?

    Thank you in advance.

  • For some reason my account says its flagged as commercial use. When all I do is use it to connect to my home computer from my phone or while I am at work. Im not using it in a commercial environment or even using it to manage a personal server thats working with a paid service. What the heck Teamviewer? Ive used you for the last 10+ years with no issue. Why so judgy all of a sudden? I need someone from teamviewer to describe to me what they think commercially means.. Beacause I think there is a mixup here.

  • I just got the same problem... I am using the app 10+ years now... I had the issue once but resolved as I could write them but now there is no clear way to submit a form to them... 

  • I have already supposedly had my account reset on November 14th.  I tried to help my senior friend 2 days later and receivied the "Commercial usse detected" message and couldn't even connect with her to help.

    They do not offer phone support for "FREE" users, so we are flying on our own... I am BEYOND frustrated at this point and am ready to ditch this now useless piece of junk software for something that will truly work for free so I can continue to help my friends and family who just happen to live far away from me.   

    I have been a major supporter of TeamViewer for years, and now it seems they do not want people using their software for free  since a major update that was released juat over a month ago. 

  • sled
    sled Posts: 3

    I also got the impression that they want to reduce the number of free users, but instead of introducing clear restrictions on the time of use, the number of computers, etc. partly accuse some users of violating the rules of use. ...

  • luxpa
    luxpa Posts: 1

    Hello, after updating to Catalina I can control my mac from any device. If I connect to macos using other computer mouse and keyboard doesn’t work. If I try to connect trough IOS devices such as Ipad or iPhone I also receive the warning that there’s a suspect commercial use and I can have a connection just for few seconds (unable to use mouse and keyboard). Could someone help me please this is making me struggling.

    Thanks

  • I totally don't understand these 545 local sufferers.
    Once upon a time, there is an absolutely legal method for solving a problem.
    Moreover, it does not in any way affects the rights of the company Teamviewer and they cannot present any claims to you.
    All you need to do is change the hard disk serial number (the one you see when execute dir command) and MAC address of the network card of your computer. How to do this is easily searched on the Internet. In case you find it difficult, there is even a special application that do it for you and it also easy to find.

  • I find it amazing that so little is done about this. Their free service that they brag about is surelynow causing more loss of business than the reverse, and surely they would be better off by sunsetting out in the open, rather than using this forced and dishonest attrition.

    I use TV to manage my 91-year-old father's computer. I have logged into his computer about three or four times a year. I've connected to his computer twice through an ipad, once through my iphone (in both cases when I was traveling, which I do constantly) and two or three times through my home laptop. Yet my use was flagged as commercial. None of these computers are used for work--none of them. The networks on each end are home networks. I am not an IT professional and have no intention to become one. If the handful of times I've needed could in any universe be construed as commercial, then the word has no meaning.

    I have submitted the form once a couple of weeks ago and again today, with no response.

    But in the 15 minutes between my 30-second attempts to get my father's printer driver working again, I have time to add to the vast list of complaints just in this one thread.

  • Stop whining, read the previous post

  • kw123
    kw123 Posts: 1

    as of today i am being kicked out after 5 minutes, repeatable.  it assumes i should buy a commercial license.

    the "about .."  states i have a free license. and i am using it only for private use. I am retired, no business

    what do i need to do?

     

    thanks

     

    Karl

     

     

     

  • hi,

    i have the dreaded commercial use detected and so i filled in the form and received an email saying couldn't work out, so still barred. so printed off another form and signed and emailed.

    no response to this so still barred

    i am trying to upgared the grandparents pc's to win10 and not going well so really not helpful this at all. i've never used my own account commercially.

    what is going on, what am i supposed to do!

    cheers

    pete

  • I have the free teamviewer version that i mainly use for connecting to my pc downstairs that is connected to my 3d printer. I can then transfer files from my main pc upstairs and turn the printer on, .... I have been doing this for over 2 years and last week teamviewer started giving me notifications that it detected commercial use. I don't know how it detects this but maybe it's because of the 3Dprinting software that runs on my computer? I can now only use teamviewer for 5 mins at a time. Is there any way i can fix this?

  • I'm waiting for an answer from teamviewer specialist to reset commercial use suspected for almost two months now. I filled out the form at:

    https://www.teamviewer.com/en/support/commercial-use-suspected/

    I checked my spam also. I'm not using my team viewer for commercial use but I don't know how resolve this.

    Why do I see 'Commercial use suspected' / 'Commercial use detected' 

     

  • sled
    sled Posts: 3

    From my previous message the name of product was replaced by **...**. But if you ask the most popular search system about remote desktop it suggests you one of their solution

  • iPhone 8

    OS 12.2

    When you connect from your phone to your home computer, the session is canceled 59 seconds after the connection.

    Always and constantly. I'm wait more than 10 minutes and try to do something in 59 seconds.image.png

     

  • mikee
    mikee Posts: 18

    The tool mensioned here: https://www.youtube.com/watch?v=7cHXLyhyWgw  does work for me. I have not seen any sideeffects, but it does reset the teamviewer ID. No more waiting for months to support to reply. Last time my post was deleted, hopefully this one will stay.

  • I use Teaviewer since .....I do`nt know. My first call was with the founder...... And now Teamviewer calls me  "commercial user" and I get all the "comfort" from an illegal user..., as an "Insider".... Thank you very, very much to the Teamviewer team !! May be a problem of succes. And / Or:large companies  - or their employees - are not interested in individual customers, because they apparently do not understand that people like us are very important for their workplace........

  • HELLO!!!
    I ALREADY SENT MESSAGES SENT TO YOUR MAIL, NO ANSWER AND HELP.
    YOU DO NOT WANT TO HELP ME WITH YOUR TeamViewer PROGRAM.
    MY ENTRANCE IS LOCKED FOR CONTROL OF MY COMPUTER.
    I WILL WRITE ONCE AGAIN.
    I've long enjoyed your program, manage a home computer when I'm at sea,AT WORK.POSLE UPDATES 15 UPDATE MY FREE ENTRANCE ZABLOKIROVAN.YA NOT use paid VERSIEY.KOGDA I'm at work I watch sometimes at his game that is included on the home COMPUTER.HELP PLEASE RESTORE MY FREE CONNECTIONS OR EXPLAIN WHAT MY PROBLEM IS, WHERE AND WHAT I VIOLATED.
    THANKS.

  • I do not use my TeamViewer for commercial use and filled out the declaration of private use form and my TeamViewer was reset to non-commercial use.

    I just recieved an email saying that they could not confirm that I use this only for non-commercial use after I revieve my email about TeamViewer being reset and they want me to fill out another form. This would make the third time filling out the form. I did not use the program in between the emails.

    How can this be corrected? I tried calling TeamView and could not talk to anyone since I was not purchasing the software.

  • A few years ago Teamviewer picked up a lot of users after **Third Party Product** decided to kick out free accounts. As Teamviewer crowed 'free forever for private use' they are now in a bind now so they have invented this nonsense to get rid of use free loaders helping out or families.

    If they had a legitimate reason they would state what the trigger was, they haven't on here nor to any requests. 

    Filling out and signing a form again and again is just icing for them as they get to associate actual ID  AND activity with 'real' people the moment that have an address, phone number and a signature.(remember paid accounts do that via the payment method) If they are not harvesting data from their free users (remember if it's free on the internet then YOU are the product) then they are gathering data for some 'other' entity who wants it.

    1 hour a week to help my 80 year old mother deal with the interweb is ALL I ask, but that's not possible with Teamviewer.

    The ONLY thing I can think of in their defence (which they could say if it was true) is that using a VPN looks suspicious to them as the true location of the user is either variable or not as stated on the form. If that's the case then I still won't use them as a VPN is a neccessary part of trying to stay safe online.

  • I used TV for a solid 8 years as a normal home user. Helping any friends was also no problem. And the moment I began to travel often with my private laptop - I got it blocked for 'commercial use'. As well as my home private gaming desk-top PC. Which I used to connect to while on travel. The only 'commercial' thing I ever done with TV is connecting to my office laptop to check email - and ironically, it has a valid company-wide commercial license for TV. So there was literally zero 'violations' of the terms of private use - by your own documentation. Luckily, I found out that even if it is sometimes not equally good in some aspects, - **Third Party Product** is able to provide me with whatever needs I have as a private user of remote control software. And after getting a "we were unable to confirm that the submitted ID is being used privately" email in reply to reset request, the only thing I want and will say to you as a feedback is - goodbye. With that 'monopoly' over, I am really happy I don't need to worry about proving I am an honest user. I can finally use another SW with similar set of functions. Adios. Sayonara. Farewell. Enough.

  • Hello!!! Me program limits access on reason commercial work, I used program only in personal purposes, udolenno grandmother computer helped explore) Have themselves on another computer wife helped with computer and I have just 3-4 my devices. What to do, whom to write) thank you all in Advance)))

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