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Commercial use - Connection time out

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  • I found the form to request a reset of the account, so I've done that.

  • I believe TeamViewer is intent on dropping the free version. There have been a number of complaints about improper flagging of commercial use and no indication that anyone acknowledges the form.  Has anyone attempted to phone the company  ? That will be my next move and it I can't get any sense out of anyone, I'll move to an alternative which doesn't play stupid games. Quite obviously the subscription model is completely unviable for any but multinational corporations.

  • I believe the comment 'the company doesn't care about private users' is right on the mark. Notice the apparently universal problem of no response to complaints.  In my opinion, all evidence points to the company intending to frustrate and harrass free users to the point where they pay the subscription charges that may be viable for multinationals, but are nothing less than extortionate for retirees.  If the statement regarding all concerns being addressed within seven days was actually true, I'd have some confidence in the company's bona fides, although that is evidently too much to hope for.

  • peert
    peert Posts: 3

    It would be interesting to hear if you get any response. I submitted my form 2 months ago and have still not heard anything at all.

  • In the same boat, I submitted a ticket more than two months ago with no response. I pointed out that I've only been using the same three devices for years, and offered to include photos of my driver's license and photos of my student IDs. No reply.

  • I submitted an appeal for the suspected commercial use. 5 days ago I received a validation email that said I was confirmed to be using TeamViewer for personal use but it's still showing the banner popup that says I am using I'm using it for commercial purposes (which I'm not), and limiting my session to 5 mins.
    Does it take longer than 5 days to reset the accoung?
    Is my account really reset?
    How can I continue to use this fantastic product as a free customer?
    Please advise.

  • I'm a student living on campus and I use my laptop on my school's free wifi for homework. When I'm away for the weekend sometimes I will remotely connect to retrieve a file or finish homework I started earlier in the week. The other day I was using the iPhone app and got the dreaded commercial use message.

    Now every time I use my iPhone app to connect to my home computer, my school laptop, or even my grandparent's computer I am limited to 5 minutes.

    Teamviewer, can you please remove this restriction from my account? It is only a personal use account. I love this service and would hate to leave, but it has just become completely useless with the restriction.

  • Just an update: it's been just over two months since I posted here/submitted a ticket, and I haven't received a response, and my account is registered as "commercial."

    Is there something I'm doing wrong?

    Thanks,

    -Conor

     

  • Hello,

    On October 23rd I submitted a support ticket due to my account having been marked as commercial. Due to policy changes on this site free users can no longer submit tickets, so I'm posting here instead.

    I have never used TeamViewer commercially, ever. The only devices active in the last several years have been mine. Assuming I'm recalling correctly, it was two phones (one broke, and I replaced it), two tablets (one broke and I replaced it), my laptop, and my desktop.

    I would love to support TeamViewer with a subscription, but it's not financially possible at the moment. I'm attending two different schools, one for a Bach. of Science degree and the other for Emergency Medicine. I would be more than happy to provide photos of both of my student IDs as well as a photo of my New York State driver's license to verify if it would help.

    I'm not sure what else I can do, does any have any suggestions to help me?

    Thanks for your time,

    -Conor

     

    EDIT: Something I forgot to mention: I use a VPN on my laptop/computer, could that have caused the issue? Thanks.

  • MR_51
    MR_51 Posts: 1

    Hallo Natascha, ich erhalte die Fehlermeldung auch wenn ich mich mit einer free-Lizenz (private Nutzung!) mit einem Partner verbinden will, der auch eine free-Lizenz hat. Mit mehreren Partnern  probiert, die ich seit vielen Jahren erfolgreich betreue, überall der gleiche Fehler, mit Verweis auf eine kommerzielle Lizenz mit Beschränkung der Sitzungsdauer. M. E. ein Problem bei Teamviewer, da es jahrelang über alle Versionsstufen geklappt hat.

    Manfred Remer

  • A week later I got the reply below.  I've uninstalled TeamViewer.

    Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.

    Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. The free version is for people who are using it to help family and friends.

    To continue using TeamViewer, there are two options for you to consider:

    1) We encourage you to purchase a license that fits your needs: https://www.teamviewer.com/pricing

    If you need help finding the perfect license, our sales team will be happy to assist you personally.

    2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us to the email address.

  • They finally unlocked my account after three weeks of waiting. Was using another app until they fixed it. 


    @xtreme1 wrote:

    I submitted an appeal for the suspected commercial use. 5 days ago I received a validation email that said I was confirmed to be using TeamViewer for personal use but it's still showing the banner popup that says I am using I'm using it for commercial purposes (which I'm not), and limiting my session to 5 mins.
    Does it take longer than 5 days to reset the accoung?
    Is my account really reset?
    How can I continue to use this fantastic product as a free customer?
    Please advise.


     

  • Hi. Detected business use in android app when i connect to my home pc. 

  • When mine was unblocked, the popup disappeared immediately without me needing to adjust ANYTHING.

    I won't rely completely on TeamViewer however as the same could well happen again

    The problem will be in the algrrithm used to 'detect' commercial use .....it is obviously set to harrass and annoy legitimate free users in the hope they can be coerced into paying a subscription. The cost is aimed at multinationals / governments with more money than sense. Nobody bothered to think that the subscriptions are ridiculously expensive for reirees.

    .TeamViewer is a reasonable piece of softwar, but it is HORRIBLY expensive for the subscription. Furthermore there are genuinely free alternatives which work just as well. One issue that has always annoyed me intensely with Teamviewer is that bloody stupid blob stuck in the lower right corner, just where one needs to access the scroll button, time, and other important functions. Maybe it is only in free versions as I can't imagine those who pay subscriptions wearing that nonsense.

  • The notice I received to the effect that I wasn't using the software commercially claimed the delay in responding was due to a backlog of complaints.

    It isn't surprising that there is a backlog ... maybe a better solution would be to fix the clearly broken algorithm that incorrectly flags legitimate private use as commercial.


    @kenace45 wrote:

    They finally unlocked my account after three weeks of waiting. Was using another app until they fixed it. 


    @xtreme1 wrote:

    I submitted an appeal for the suspected commercial use. 5 days ago I received a validation email that said I was confirmed to be using TeamViewer for personal use but it's still showing the banner popup that says I am using I'm using it for commercial purposes (which I'm not), and limiting my session to 5 mins.
    Does it take longer than 5 days to reset the accoung?
    Is my account really reset?
    How can I continue to use this fantastic product as a free customer?
    Please advise.


     


     


  • @onewolf wrote:

    What app were you using?

    Just google 'Teamviewer alternatives'. Heaps available, what suits another person may not suit you


     

  • Why are there people still thinking this is a "bug" or an "error" in their algorithm?  It's pretty obvious that was done on purpose.  People must start to think by themselves.

  • As the title says, why does Teamviewer say that im using the iOS app in commercial purpose when connecting to my home computer, and then only allows me to use it for 5 min? Ive been using Teamviewer for over 5 years now and just recently i started to get this limitation, even tho im only using it to connect to my home desktop computer via my phone. 

  • If I have commercial use suspected why it also doesn't work with a different ID?

    I've been using TeamViewer to connect to my PC at home from my office PC. It had always been the same IDs.

    Later on I changed PC (new id). Without much surprise, the ID got flagged for commertial use.

    Then, something very weird happened! My phone got flagged for commertial use O_O!!! I use the same account there.

    Then, early now, when I tried to connect to my neighbour friend, my home PC got flagged O_O?!?!?!?!

    What's wrong?!?!?! What did I do wrong in my home PC?!?! I can't use TeamViewer now to help others! What's wrong?!?! Isn't the flagging by ID? This didn't happen before...

    Extra notes: I already filled the form back in late October for the first and second IDs and just filled the form for the third id. Still waiting for an answer.
    I'm not asking for a speed up on the matter, I just want to understand what I did wrong....

  • I am using Teamviewer 15 and it keeps senses that I am using the Commercial version even after I submitted the personal use form to Teamviewer.  Please help - it keeps shutting down in under 5 minutes.  I am supporting my family only.

    Any help would be appreciated.

    Thank You

  • Hi. I have been granted a free user licence for non-commercial use now on my own PC, since you changed your pricing model.

    However, the machine I connect to is a PC in Wesleys Chapel in London, where I maintain a database of their burials, and need to make sure the machine is running for visitors each day. To do that, I connect for a few seconds each night.

    This is absolutely non-commercial use, because they are a registered Charity, and no money is involved in any way.

    I have tried several times to explain this to your organisation, but the PC at the Chapel has still not been granted a free licence and so Teamviewer keeps locking me out.

    Please can you help me to resolve this.

    Kind regards

    Ross

  • was1
    was1 Posts: 1

    Free for personal use is a SCAM.  I contact only ONE computer, my father's, who is 90 years old and 700 miles distant.  I was hoping to use TeamViewer to assist him, but it's impossible.  The software keeps telling me it "thinks" I'm using it commercially.  I opened a ticket, and filled out and signed their form 3 times, and keep getting the same runarround.

    If I have to PAY somoeone for this kind of thing, I will BUT IT WON'T BE TEAMVIEWER.  They don't deserve my $$.

    "free for personal use" is a scam - all they want is for you to pay them because you get tired of **bleep** about with **bleep** at "customer 'care'"

    Take your software and **bleep** it.

  • My teamviewer automatically detected it as commercial use when I connected to it from my phone to control my own home pc to connect ahead of time to be able to get into a game server how do I fix this issue

     

  • gabet
    gabet Posts: 6 ✭✭

    Well, they finally did it. After having to unlock my account multiple times from the "using it commercially" error message, I'm swapping my own usage and that of all of my clients. **Third Party Product** is the new goto. I'm entirely disgusted with this company. As someone who has generated an insane amount of revenue for this company, I'm officially pulling the plug. In the age where you can get amazing customer service, being treated like a criminal just doesn't fly. On the bright side, I guess thanks for getting me a bunch of support contracts to swap my clients away from this software. I used to love it but the company behind it has really just driven it to the ground over the last decade.

  • Same problem here ..... I read they are in financial trouble and trying to get money from everywhere .... that's probably the reason :-

  • I've been a 'free' personal user for years -- transferring files between desk computers and laptop.  Offered to pay a 'reasonable fee to continue as 'personal user.   TV never replied to my offer.  Guess it's pay an exorbinant amount to transfer to the 'corporate' user catagory or find an alternative means of transferring files.  I'll go the second route -- back to flash drives or  One-Drive.

  • Javik
    Javik Posts: 1

    I am using teamviewer for home use
    for private file server, but he detected that it is business and blocked using without paying ;-;

  • This post is over 2 years old.. still nothing fixed.. When you google the problem.. you get a huge feedback from others with same problem.

    Fix it :) ? Or make a low priced personal solution.

  • UW2000
    UW2000 Posts: 1

    Seit dem Jahreswechsel kann ich mich nicht mehr auf meinem Rechner zuhause conecten.

    Ich bekomme die Meldung, das mein Rechner anscheined eine kommerzielle Nutzung hätte. Ich weiss nicht, was sie geändert haben soll. Das ist ein rein privater rechner und er steht bei mir im Wohnzimmer.

    Weiss jemand, wie man diesen Status bereinigen kann.

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