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Windows 8.1 PC stuck on remote computer screen

My Windows 8.1 PC just stuck sometimes on remote computer screen. Is there any optoon to disable "Hardware Acceleration" in TeamViewer? I remember Google Chrome Browser had a similar problem but I was able to fix it by disabling hardware acceleration in Chrome settings.


Best Answer


  • @JeanK, Let me check. Hope it's will work. BTW, why it's working If I disable the Hardware Acceleration ? And Why not working If Hardware Acceleration is on my PC?

  • JeanK
    JeanK Posts: 5,151 Senior Moderator

    Hello @greenitsolution

    Thank you for your message.

    According to our engineers, disabling hardware acceleration will change the screen grabbing method. In some cases, it successfully troubleshoots issues.



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