Please find more information here.
We paid for a years licence in September and my account suddenly says 'Free' with no warning, explanation or communication.
Thank you for your message.
Update: As you mentioned, the issue is now resolved. We would like to apologize for the issue you had and for the long resolution time.
French Community moderator
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You mentioned having this issue, too.
Your license is active - no issues in the background here. ?
You license might not be activated on your device.
To activate your license on your device, please follow this procedure:
Now, your license is activated on your device and the free license message should be gone. ✔
Note: With your license, you can only connect to TeamViewer version 8 and 9.
I hope this could help. If not, do not hesitate to ask your questions here.
You also mentioned having the same issue.
I've check our database, and your license seem to be fine.Are you still having issue? If yes, please let me know! ?
Many thanks in advance.