Commercial Licence saying Free

DClarkeFOM
DClarkeFOM Posts: 1
in General questions

We paid for a years licence in September and my account suddenly says 'Free' with no warning, explanation or communication.

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Comments

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @DClarkeFOM

    Thank you for your message.

    Update: As you mentioned, the issue is now resolved. We would like to apologize for the issue you had and for the long resolution time.

    Best regards,

    Jean

    Community Manager

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Centrius,

    Thank you for your message.

    You mentioned having this issue, too.

    Your license is active - no issues in the background here. ?

    You license might not be activated on your device.

    To activate your license on your device, please follow this procedure:

    1. Download and install TeamViewer 9 on your device
    2. Open TeamViewer 9, go to Extras → Activate license and enter the license key which is on your TeamViewer invoice, then press OK.

    Now, your license is activated on your device and the free license message should be gone. ✔

    Note: With your license, you can only connect to TeamViewer version 8 and 9.

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @ChrisEMS,

    You also mentioned having the same issue.

    I've check our database, and your license seem to be fine.
    Are you still having issue? If yes, please let me know! ?

    Many thanks in advance.

    Best,

    Jean

    Community Manager

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