Remote Access License - Purchase not working

Hi,

I bought a remote access license with a yearly subscription couple of days ago.

Run through the setup procedure and at first it seemed to work.
But now after I log in to teamviewer it does not recognise the license, but still shows "free".
If I try to reactive the license via the link, it doesn't work. If I looked at managed license it does not show up.

It seems impossible to reach support by phone, tried to open a ticket but unsuccesfully.

Can someone help me?

Regards
HL