I sent in my affidavit and I just got this reply:
Thank you very much for sending your self-declaration of personal use to us.
We have successfully reset the TeamViewer ID you submitted via the form provided earlier, and we acknowledge that you are using TeamViewer for personal use only.
With your signed declaration, we took additional steps to make sure your TeamViewer ID remains reset.
The reset has been applied within the last five business days.
Please note that if your usage pattern changes and your connections are deemed to be Commercial in nature, your reset may be reverted at any time.
Furthermore, please keep in mind that a TeamViewer connection always involves two devices (TeamViewer IDs) and the pop-up might be displayed because of the remote side.
Have fun with TeamViewer and enjoy your day.
We look forward to hearing from you.
Your TeamViewer Team.
What about: "Fixed an issue where the remote session gets terminated after a few seconds, followed by a pop-up message that accuses such personal usage to be detected as commercial though both parties are connected to the same router in the same house"?
It has been over a year since this issue first appeared and no colleague of yours that I have contacted cared about looking into this nor even report it to someone who will.
The Web app, the Chrome app and the Windows 10 app versions of TeamViewer don't have this issue, unlike the desktop version. That said, if you really want to pressure personal usage to be paid for, you should consider the aforementioned ones too. Otherwise, just care about fixing this issue.
A former TeamViewer user
Update: This has been the third time I posted this reply since someone deleted it twice. That says something...
I'm Daniel and I have some problem with my teamviewer licence. I have a free licence for personal use, but today I couldn't connect with an other computer becouse the teamviewer said I have to by a licence or extend free licence. I can still access the other computer from my phone. Could you help me to make my free licence active?
I had the same problem...what do i do..
The Web app, the Chrome app and the Windows 10 app versions of TeamViewer don't have this issue, unlike the desktop version.
That said, if you really want to pressure personal usage to be paid for, you should consider the aforementioned ones too. Otherwise, just care about fixing this issue.
Note: This is the 4th time I've posted this reply since someone keeps deleting it. That says something...
Please someone help. I am using personal no commerical version of TeamViewer and it keeps telling me my trial has expired.Even made a new Free account and it still does this.Re-installed after a clean wipe four times and no change. I really need to fix this issue. Remote access is very important for me right now.... (For almost all of us I'm sure)
I think I clicked the wrong button when I've installed TV becouse I don't use it for work. I use it to help my mother to work from home. Any method to get back the trial version?
I know you usually don't answer this type of request. There are huge number of similar questions in the community, all without any response... if it's a business policy say that and try to underline the importance of chosing right setting during the installation. I never seen a program that marks users in such a way, from certian point of view it doesn't make any sense...
Hope you will be more comprensive in such a period.
So I know how to get it to work.
You must uninstall TeamViewer on the Lab computer. From your description, it sounds like the user installed TeamViewer as Commercial use instead of personal.
Once you uninstall TeamViewer, you must change the MAC address of the system. Otherwise TeamViewer will continue to block your system because they register the MAC in their database (I know it's F***ing annoying)
So not to worry, Windows 10 allows you to change the MAC address. You'll need administrator access to do this, so I recommend getting permission from your network administrator.
Go into network settings and select the main network adapter. Configure the driver. Go into the driver settings (it's different for some computers so it may be under Advanced tab) Find "Locally Administered Address"
You'll need to change the MAC address here. Use the current MAC address + 01 at the end.
Example: If your current MAC address is: 00:0A:00:1F:05:08 then use 00:0A:00:1F:05:09 for the new address. To find your current MAC address, simply run
in command prompt. Then find the correct network adapter and the MAC address will be associated with that adpater.
Once you changed the MAC address, you can now install Team Viewer again! This time select Personal use only.
Hope this helps you more than Team Viewer support can during this time of distress.
Recently TeamViewer announced that for the time-being they will not be checking or blocking for commercial use detection.
So it should work now for the time being.
Ich benutze TV ausschliesslich privat und nicht kommerziell.
Leider musste ich einen Antrag stellen, damit TV mein Konto (welches fälschlicherweise als kommerziell markiert wurde) als Privatbenutzer zurücksetzt.
Ich habe vor gut zwei Monaten das Bestätigungsmail erhalten, welches besagt dass meine TV ID zurückgesetzt wurde. Leider kann ich nach wie vor TV nicht benutzen, da "Testv
@Giovanni7 (and @starcast), have you followed the guide on https://community.teamviewer.com/t5/Knowledge-Base/How-to-uninstall-TeamViewer-on-PC/ta-p/16835 to uninstall TeamViewer? Deleting the relevant registry items as described there should help. Otherwise you could consider using Revo Uninstaller.
I am the only one on my free account. It says that I have exceeded maximum connections. Does not make any sense. Please help me.
Same problem hare, I like the software but because of their detection had to use **Third Party Product** instead, give it a try
Congrats Teamviewer on 100 pages of posts about the same problem on this one thread alone. I also just got my second anniversary badge and since I signed up to ask about this problem it means this has been going on for more than two years.
I read somewhere recently that Teamviewer was doing away with the commercial use detected algorithm. I think it was on the Teamviewer website. I tried to search for it again but all search results lead back to this page or pages like it. Could you confirm and perhaps point me to that statement please? Thanks.
Thank you for the answer @SandoHP , I've just tried everything you suggest. Anyway the guide doesn't mention al lot of other folders in the register editor. Even deleting all of them isn't sufficient. I'm sure that if I search some more informations I'll succed in unistalling TV, but I don't want to make hard changes on my PC and I also think is better procede, if possible, on the "legal" way.
If I'll have to do that, I'll write on the community to help everyone, even if in a couple of months the method itslef will probably become useless.
Right now I find a quite good substitue, completly free.
I notice now that the free license is restored!! even if the didn't contact me. Super!
Wieso "Testversion" und "kommerzielle bzw private Nutzung" ? Da laufen mA nach zwei Dinge durcheinander. Du hast anscjeinend mit einer Testversion gearbeitet - NICHT mit der "privaten Nutzung". Soweit ich weiß, arbeitetst Du in einer Testversion mit einer kompletten Version, die natürlich zeitlich beschränkt ist - also irgendwann abläuft. Bei der "privaten Nutzung" arbeitest Du mit einer eingeschränkten Version hinsichtlich der Funktionen - und die ist zeitlich nicht beschränkt. Bei dem oft hier gemeldeten Problem mit der Vermuteten "kommerziellen Nutzung" erscheint niemal das Wort "abgelaufen" in den entsprechenden Meldungen. Es wird ganz einfach bezweifelt, daß je,and lediglich privat mit Teamviewer arbeitet. Hat also nix mit "Testversion" und "abgelaufen" zu tun. Sollte eigentlich deutlich sein, da bei der Installation danach(nach dem Verwendungszweck) gefragt wird....
I selected commercial use when signing up to team viewer for personal use not realising I had done this. The trial period has now expired and I am being asked to purchase teamviewer when I do not use it for commercial use. Can anybody help me change this to personal use?
mY FREE VERSION WONT CONVERT TO REMOTE VERSION
Hi All,I selected commercial use when signing up to team viewer for personal use not realising I had done this. The trial period has now expired and I am being asked to purchase teamviewer when I do not use it for commercial use. Can anybody help me change this to personal use?Thank you.
Otherwise zoom dot com
I can't have the "free version" after the trial version. How can I do? I've already submit the format without a result. Thanks
Ich weiß (noch) nicht, wie es bei Euch ist, aber bei mir ist das Problem mit der "kommerziellen Nutzung" inzwischen vorbei. Meine Vermutung ist, daß es mit den neuen "EULA" zu tun hat, aber das ist eben nur eine Vermutung. Darum wüsste ich gern von einigen Teamviewer- Anwendern, die sich mit demselben Problem konfrontiert sahen, ob sie inzwischen auch wieder ganz normal mit der "privat"-Vesion ihren Freunden etc. helfen können.
Daneben noch eine Bemerkumg zu der Vermutung : "Schätze das sich der TeamViewer irgendwo in die Registry von Windows reinschreibt" .: Das glaube ich so nicht. Ich vermute auch eher, daß sich in der Tat auf dem Server von "Teamviewerr" ein Eintrag mit der individuellen MAC-Adresse des Computers befindet. Ansonsten könnte man die Vermutung einerr "kommerziellen Nuzung" durch die Änderung des Betriebssystems umgehen (zumindest bei einer kompletten Neuinstallation , evt noch verbunden mit einem Upgrade von Win 7 nach Win 10 oder 32Bit nach 64Bit ...) . Und das scheint nicht zu funktionieren.
Hello, I submitted the form requesting for a reset for personal use,since I only use for personal. Don't know why the Trial Period. Received email back this was reset. But upon login in with my account info, it keeps saying Trial Period Expired. It does not let me connect remote to my other computer. I even tried uninstalling and reinstalling the application with restarting my laptop. None of this works.
Please, I need to solve this.
I'm facing some issues with the "commercial use detcted" error.
During past 3 weeks, I asked 2 time for a reset of my Main PC Teamviewer ID status (that has been accepted both times), but literally nothing has changed.
Here's a summary of what's happening:
On my office PC I'm using a commercial account provided by the company I work for (that I use from home also when I need to connect to the office) and, on all other devices, I'm using my personal free account.
I need your help because I don't know what else to do.Thank you in advance.
Depending on the message you get (trial expired OR Commercial use suspected) please fill out the correct form.
Commercial use suspected
thank you very much for the fast reply!
I submitted the trial reset request (I didn't know about this page) and I'll wait hoping my problem to be solved.
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