How to add a new technician?

Jesus_Garrido

Hi, we are trying to ad a new tech to the list of technicians, and after filling all the fields, it says that the email is already being used. We look for this email and it doesn't appear. Anybody could help us with this, please? Thanks. Regards

ValeriaDP

Hi @Jesus_Garrido,

Happy to see you again in our Community 🙌

When adding a user and you get the message that it already exists then you should add it as an existing user. For this please follow the steps below:

1. Sign in with your admin account to web.teamviewer.com or Within the client.
2. Click on the company's settings and on Users.
3. Click on Add a new user and select Add existing account.
4. The company link will appear. Please copy the link and send it to the existing users you want to add to your company.

For more details we invite you to read this article where you will find a video with the procedure to follow:

📃Add users to your company

For further details please don´t hesitate to contact us again.

Have a nice day!

Valeria🙋‍♀️