Have you ever had a skeptical customer asking you what a TeamViewer is and why they should run it?
Customizing your TeamViewer modules is incredibly easy, but goes a long way in representing your brand.
Whenever you want to connect to a customer to provide remote support via TeamViewer, either they have the full version installed themselves or – as in most other cases – they don’t know TeamViewer, yet.
In that case, the easiest course of action for both you and the supported customer is to supply them with a TeamViewer QuickSupport module that requires no installation whatsoever but just has to be run.
You’ll have access to their device in the blink of an eye and they won’t have to worry about another program on their computer.
However, from experience we know that sometimes there are customers who are irritated by you asking them to install the QuickSupport module, e.g. possibly because by default, it’s branded as the “TeamViewer QuickSupport” and doesn’t show your or your company’s name.
If they saw your company’s design instead, they’d be reassured that they received your excellent support from the company they were expecting to receive it from.
Well, let me show you how to turn that irritation into confidence in no time!
How to Change the Design of Your TeamViewer Modules
Please note that the following explanation applies not only to TeamViewer QuickSupport modules, but works the same for TeamViewer QuickJoin modules and Host modules.
While QuickSupport modules are used for remote control, QuickJoin modules serve to join TeamViewer meetings and Host modules are used to set up unattended access to a device.