Community Manager

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Monitors with ultra high definition get more and more common. Learn everything you need to know when controlling them remotely.

The market for monitors has been highly competitive for a long time.

Brands try to overtrump each other with the latest technologies for the best possible experience and no matter if it’s simply ginormous screens, curved TVs, or 3D – there’s always a new innovation around the corner.

However, there is one truly classic aspect of improvements, when talking about monitors.

And – who would have thought – I’m talking about screen resolution.

While other technologies, such as 3D, weren’t completely adapted by the consumers and, as a result, don’t sell too well, better screen resolutions are almost guaranteed to be adapted sooner or later.

Well, ultra high definition (UHD), also referred to as 4K, is the youngest generation of screen resolution standards with 3840 x 2160 pixels, which is four times higher than full HD.

And from the looks of it, UHD is here to stay. The market share of UHD monitors is expected to rise to one third by 2019.

For remote supporters, that means there will eventually be occasions when you’ll connect to a UHD monitor to fix a customer’s problems.

Here are some things that are good to know for that occasion.

Working with Differing Screen Resolutions in TeamViewer

The high resolution of UHD monitors is not only a feast for the eye, but also comes with some challenges.

With TeamViewer versions 10 and above, you’ll be able to remotely control UHD monitors.

No special setup or changes are required.But if you’re not in possession of a UHD monitor

yourself, the remote screen might not be displayed ideally.

However, there’s an easy way to fix that.

Learn About the Remote Screen’s Resolution

You can check out the remote screen’s resolution in the Connection Info.

  1. Establish a connection to the remote device as usual.
  2. Once the session has started, go to Actions and click Connection Info in the remote control window.

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--> The connection info dialogue box will open.

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Screen Scaling in TeamViewer

By default, TeamViewer will scale the transmitted screen to match your own screen. But you can also choose other scaling options.

  1. In the remote control window, go to View and click Screen resolution.
  2. Choose between Optimal screen resolution, or other screen resolutions.

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You can also choose between Best fit, Original or Scaled on the right side of the toolbar.

Here is an overview of the different scaling options and what they mean: 

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Keeping Pace with the Hardware

As you probably know, TeamViewer is designed to control a broad variety of operating systems and devices and that variety will only grow in the future.

So no matter what the monitors of the future will be capable of, TeamViewer will keep the pace.

What are your predictions about the next big step monitors will take? Your deductions are welcome in the comment section below!

3 Comments
Henagon


That is great for remoting 1 on 1, but there aren't any features to help presentations from a 4K display.  It would be great if you could select a portion of your display to broadcast from (such as a quarter of the 4K screen which would be a pefrect 1920 x 1080)

Please see my post https://community.teamviewer.com/t5/TeamViewer-13/Present-window-only-with-no-borders/m-p/24404#M31 for more information on what is experienced presenting from a 4K display)

Henagon

My problem is the exact opposite. I have a 4K screen I am working on and linked to a 1200x800 screen.  It is so small that it is unreadable even after resizing. That in effect makes Teamviewer unusable in the future because clients aren't going to buy high end video cards or monitors just to support you.  Any resolutions out there? I use a Lenovo 910 on the road. 

Yes @Mordalo I have the exact same problem. I've just got a new 4K monitor and Team Viewer doesn't work very well anymore. The 'Full Screen' option isn't bad but it literally takes up the whole screen meaning the local Taskbar is no longer available - not very productive! There needs to be a better option.

I think it's much more likely the developer/IT support is going to have the larger res screen rather than the customer the other end. So it's this way it needs to work.

James