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Posted by
Henagon

Can I find the ID of a hacker using teamviewer

A customer of mine had her computer hacked by someone saying they were from Microsoft, and the hacker managed to extract a considerable amount of money from her bank account.  The hacker used teamviewer to access the machine, is there any way that the hacker can be traced from the teamviewer logs?

 

1 Reply
1 Accepted Solution

Accepted Solutions
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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Can I find the ID of a hacker using teamviewer

Hi Wheelyjohn,

I am sorry for the issues you have experienced here.

I would recommend and ask you to send the logfiles to fraud@teamviewer.com

We do have a team set up who are working with authorities in stopping and tracking this kind of behaviour.

Best regards,
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?

View solution in original post

1 Reply
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Can I find the ID of a hacker using teamviewer

Hi Wheelyjohn,

I am sorry for the issues you have experienced here.

I would recommend and ask you to send the logfiles to fraud@teamviewer.com

We do have a team set up who are working with authorities in stopping and tracking this kind of behaviour.

Best regards,
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?

View solution in original post