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Can not get past helper installer

I am trying to help a friend on his Macbook Pro remotely and had him download the latest version of Teamviewer.  But when he launches the Teamview App after installing, he gets a pop up box saying that "Teamviewer is trying to install a helper tool."  Enter your password to allow this.

He then puts his Mac's user name and password into the Teamview dialog box, clicks install, and the box goes away.  The upon launching the Teamview app again, gets the exact same dialog box.  

We used to use Teamview sometime last year, but now it will not launch. 

I need to be able to control his computer and/or watch what he is doing so I can guide him through various actions.   Teamview on my Macbook Pro works great!

Hope that you can help us get beyond this problem.  

Thanks in advance, 


1 Reply
1 Reply
Posted by Moderator Moderator

Re: Can not get past helper installer

Hello @Lschuc,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Unfortunately, we could not reproduce this error.

I recommend you to:

  1. Restart the Mac
  2. Try again with the following .dmg: TeamViewer for Mac 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards


French Community Moderator

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