Cannot add user
I am trying to add a user but I get the message "This e-mail address is already in use". The user used another company account in the past to login to a PC. We did contacted the other company and they said they have removed his e-mail from their account. Still getting the same message. It is something I can do to release his e-mail address from what it's keeping it locked?
Comments
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Hello @Claud,
Thanks for your post.
When an account is removed from a TeamViewer Company Profile, it is not deleted; rather it is converted to a standard free account.
The instructions to add an existing account into your Company Profile is found in User Management using the +Add Existing Account button. This will provide you with a URL: https://login.teamviewer.com/cmd/joincompany
The user will need to go to the link, sign in, and follow the on-screen prompts. Once done, they will appear in your User Management as a request.
More info: Add users to your Company Profile
Hope this helps!
Josh P.
Senior Community Moderator
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