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Posted by
Digon

Didn't receive activation email

Hello,

I made a purchase today, received order confirmation, but didn't receive activation email.

Checked all Spam, Trash, etc. folder and still nothing.

Can someone check the status of the order?

Regards,

Nikolay

 

3 Replies
1 Accepted Solution

Accepted Solutions
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Posted by
Digon
Solution

Re: Didn't receive activation email

Hello,

The activation email arrived today without any additional action on my side.

For future reference, I assume 24 hours is just a normal delay and the wording in the first email  - "You will receive your activation key and invoice within the next minutes" - is slightly misleading...

Regards,

Nikolay

View solution in original post

3 Replies
Highlighted
Posted by
Digon

Re: Didn't receive activation email

Forgot to add the order number: **Please Do Not Post Invoice Numbers**

Regards,

Nikolay

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Posted by Moderator Moderator
Moderator

Re: Didn't receive activation email

Hi @Ober0n,

Thank you for your message and welcome to our community.

We are sorry to hear about the issue. Please kindly contact our support team via phone support.

Our customer support team will be glad to help you with your request.

Best regards,

Fiona

Highlighted
Posted by
Digon
Solution

Re: Didn't receive activation email

Hello,

The activation email arrived today without any additional action on my side.

For future reference, I assume 24 hours is just a normal delay and the wording in the first email  - "You will receive your activation key and invoice within the next minutes" - is slightly misleading...

Regards,

Nikolay

View solution in original post