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Posted by
Henagon

Difference between acticated and managed devices

Hello,

I just got a Teamviewer business licence (single user). The licence states that I can "activate the licence on up to 3 devices" but it also says that I can "assign and manage up to 200 devices". How can I assign/manage a device without activating my licence on it?

I am using Teamviewer at the moment to remote control my 2 PCs in the office from my 1 home PC. So this are already the 3 devices with Teamviewer installed and running under my licence. I would like to add my laptop too, to be able to access my office computer from any place. However, right now it says I have reached the maximum number of devices. So whats this "manage up to 200 devices" mean?

Also, the licence states "A single-user licence permits connections FROM up to 3 devices". So I guess I just set up my office computers the wrong way. I am only using them for incoming connections. But how can I do this in a way that I can still see them under my licence?

3 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Difference between acticated and managed devices

Hello @Frank131,

Thank you for your message and welcome to the TeamViewer Community! 🙌

I will try to be as clear as possible.

The 3 activations of your TeamViewer Business license define from which devices you will do outgoing connections. This will be your own devices.

On the other hand, you can assign 200 devices to your account. This will be the managed devices - the remote devices you are connecting to. Assigning a device to its account is required if you want to connect via Easy Access (one-click connection, without asking any password) for example, or if you want to apply a TeamViewer policy to this device.

You will find all the information you need about how to assign a device to your account in our Knowledge Base article here: How do I assign a device to my TeamViewer account? 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

3 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Difference between acticated and managed devices

Hello @Frank131,

Thank you for your message and welcome to the TeamViewer Community! 🙌

I will try to be as clear as possible.

The 3 activations of your TeamViewer Business license define from which devices you will do outgoing connections. This will be your own devices.

On the other hand, you can assign 200 devices to your account. This will be the managed devices - the remote devices you are connecting to. Assigning a device to its account is required if you want to connect via Easy Access (one-click connection, without asking any password) for example, or if you want to apply a TeamViewer policy to this device.

You will find all the information you need about how to assign a device to your account in our Knowledge Base article here: How do I assign a device to my TeamViewer account? 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

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Posted by
Henagon

Re: Difference between acticated and managed devices

Thanks for the quick reply!

So, just to make sure I got everything right:

I could basically use TeamViewer on my office computers without login in. Just assigning them to my account and set a permanet password I guess. This way I could access them from all my account devices using the password.

I think my mistake was starting TeamViewer with logged in account on my office computers. This is only necessary if I want to use them for outgoing connections and login in will automatically use one of the three activations.

Did I get this right?

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Posted by Moderator Moderator
Moderator

Re: Difference between acticated and managed devices

@Frank131 correct - you got this absolutely right! 💯👌

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!