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Posted by
Henagon

How cancel my order

Goodmorning,
how can i cancel an order ?
I've already got a licence....


I tried to sent an email but is back. on my email box.

 

Thanks,

Best regards

3 Replies
3 Replies
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Posted by Moderator Moderator
Moderator

Re: How cancel my order

Hello @Domenicobc,

Thank you for your message and welcome in the TeamViewer Community! 🙌

We explain how to proceed in this post right here: Re: Cancel my subscription 

I hope this could help. 🍀

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Highlighted
Posted by
Henagon

Re: How cancel my order

Hi @JeanK , thx for reply.
I read the thread you linked me, but i can't resolve my problem.

I bought a license but i don't active it, because i've already got another license.

I wrote an email but it's back (i don't seen it was "no-reply")

A few days ago I've received a payment reminder...

I hope you can help me,

Have a nice day

 

 

 

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Posted by Moderator Moderator
Moderator

Re: How cancel my order

Hello @Domenicobc,

Unfortunately, we cannot handle licensing issues on the Community.

All we can do is to give you the right information on who to get in contact with (see the post above).

I thank you in advance for your understanding.

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!