How cancel my order

Domenicobc
Domenicobc Posts: 2
in General questions

Goodmorning,
how can i cancel an order ?
I've already got a licence....


I tried to sent an email but is back. on my email box.

 

Thanks,

Best regards

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Comments

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @Domenicobc,

    Thank you for your message and welcome in the TeamViewer Community! ?

    We explain how to proceed in this post right here: Re: Cancel my subscription 

    I hope this could help. ?

    Best,

    Jean

    Community Manager

  • Domenicobc
    Domenicobc Posts: 2

    Hi @JeanK , thx for reply.
    I read the thread you linked me, but i can't resolve my problem.

    I bought a license but i don't active it, because i've already got another license.

    I wrote an email but it's back (i don't seen it was "no-reply")

    A few days ago I've received a payment reminder...

    I hope you can help me,

    Have a nice day

     

     

     

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @Domenicobc,

    Unfortunately, we cannot handle licensing issues on the Community.

    All we can do is to give you the right information on who to get in contact with (see the post above).

    I thank you in advance for your understanding.

    Best,

    Jean

    Community Manager

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